Sousse City and Beach Hotel — Hotel in Sousse

After seeing the reviews I feel I really need to write one myself after just getting home from a weeks holiday with my family of 4 adults and 13 year old from Sousee city and beach hotel . |This is a bit of a long one but I feel it’s needed after my husband booked our holiday as a last minute trip I then read the reviews and was riddled in anxiety and really panicking , but I decided to go with an open mind and im normally pretty laid back person and as I know most people who write reviews are doing it as they are unhappy with their outcome and want to shout about it, ||We got dropped off the coach and was last drop off the hotel was on a main road but wasn’t too bothered as has everything around you that you could need, supermarket a few yards up the street ,Shops and food outlets etc . |So we arrived and at check in had to fill in some forms and copy passports etc took about 30 mins - then given our room keys.||We paid for an all inclusive holiday to be told they don’t include alcohol in all inclusive at this hotel it’s only all inclusive soft drinks and breakfast/dinner & everning meal . There was no snacks available . And if we wanted alcohol we had to pay extra . ||We went to the rooms and they was very clean and as seen in some reviews it could do with a bit of modernising but it was clean and somewhere to sleep and a 3 star hotel - not the ritz !! |Cleaners was always around the hotel cleaning constantly . Our cleaner on the floor we stayed (room 451) was absolutely amazing such a beautiful welcoming lady and always going out of her way for anything we needed . ||The pool was monitored a couple of times a day and checked for levels of chlorine etc . |We mainly used the top pool with the slides which was really fun adults and children really enjoyed it . And the 2 lifeguards at that pool was brilliant , got involved and made some sort of entertainment with everyone and made an effort to keep everyone happy whilst doing their jobs . |The top pool with the slides had only 10 sun loungers and a couple of chairs no sun parasols . They had 2 small pergolas . Was not enough for everyone that used that pool . And no music around the pool until the last day !! |The bottom pool we only used a couple of times and was ok more sun loungers and parasols but not enough for everyone by any means . | |The meals were very hit and miss and not much of a choice but occasionally enjoyed something to eat there, I only ate at the restaurant 4 times in total over a week as wasn’t much choice and sometimes very repetitive, so was very hit and miss , I’m not a fussy eater but still struggled ,but plenty of places close by to go and eat out -defeats the object of all inclusive but never mind ! ||The water at the hotel well that’s not acceptable as it kept cutting out everyday so could not shower when needed and could be off for hours at a time very frustrating- at one point it was off for over 24 hours in total and then the odd dribble here and there for days . Was furious at this point as had been out quad biking and couldn’t get a shower when we got back and we was all covered in sand and dust!! Everyone at the hotel was furious and lots complaining! |Most days there seemed to be people at the front desk complaining about something or another . | |There was no entertainment at the hotel at all, even though it states on their website that entertainment is every day during the summer ! So became very boring and was in bed early every night . ||And as for the other reviews regarding the very loud music during the night until all hours well this is correct, more noisy weekend nights. I even went prepared with ear plugs and still Was woken up several times every night it came from the bar at the back of hotel the treehouse on beachfront which joins onto hotel - starts at 10pm but seems to get louder and louder as the night goes on - but to be honest I could live with that would of been better if we could of had a drink (since we paid all inclusive and didn’t receive that) and got involved with the atmosphere as there was absolutely zero atmosphere of an evening it was boring which is a shame as if they provided entertainment or music day/night and around pools etc then I think it would of made it a bit more enjoyable and bearable. ||The beach is directly on the back of hotel which is lovely it gets very busy but all beaches do ! You can rent sun loungers and beds cheap on the hut at the beach . ||The water dispenser drinks available at the inside bar I was weary of drinking as when coming back into hotel from the beach there was a few members of staff filling the exact same bottles up with water out of the tap so wasn’t sure if they was being replaced with tap water for everyone to drink . So we asked for bottled water behind the bar which was sometimes difficult as they didn’t like to hand out much ! ||The staff at the hotel all was mainly lovely and friendly . ||I noticed on our last day they was having some sort of inspection so they was going above and beyond that day making everything perfect which they should be doing regardless . |I have been to Tunisia before 10 years ago and really enjoyed it . I would come back again but not to this hotel for above reasons . ||We still very much so enjoyed our holiday as we made our own fun. And eat out several times, visited aqua splash water park which is around 5-10 Mins in a taxi and very good day out . Went quad biking which can be arranged through the hotel and they can help with other excursions. And Tunisia is very cheap for most things thankfully or we would have been in a dilemma ! ||Also please don’t be afraid to haggle prices in shops and taxis as we got 2 taxis as there was 5 of us and one taxi charged 10dinar and other 6dinar so always check price before you get into taxi . ||The hotel has plenty of security at the front and the back of hotel so feels very safe and they are very friendly. ||We really did enjoy ourselves . And made the most of what we were presented with ,||I would not stay here again only due to the lack of entertainment and the water constantly going off. Also buying all inclusive and not receiving it. ||Other than the above 3 listed it was ok and manageable and constantly...

Visited here on a 3 day trip.. arrived in shock to what was presented, reception ignored our presence and carried on a conversation with a staff member and then went on to make a call before checking us in, didn’t speak any English so took nearly an hour just to find our booking on their computer..elevator glass was completely smashed and pitch black inside as light had broke.. cigarette ash everywhere, room was disgusting, bugs everywhere, had bites- human hair everywhere, bathroom was filthy.. feces still left in the toilet. could see where door had been kicked in previously and filled in with filler, balcony door wouldn’t lock so maintenance had to come and repair it, just screwed a pull bolt onto the door and left.. stray cats and dogs surrounding the hotel, lacks hygiene..very unclean rooms, reception and bar appear to look very up to scratch until you go to the rooms.. was kept us each night due to loud music and other guests slamming doors.||Felt unsafe outside the hotel, people would follow us and wouldn’t leave us alone.. don’t visit here unless you are firm.. people would claim to work in our hotel to try and gain trust, you are left not knowing what their intentions are. they will not leave you alone all they want is your money, on one occasion a man was walking by us and wouldn’t leave us alone, we got offered drugs, trafficked women, any drug.. all sorts, we was appalled and told the man we was leaving to go back to hotel, he then insisted we get in a taxi and he proceeded to try and get in the taxi to follow us to hotel.. we finally got rid of the man, we felt very unsafe in the area, especially in the main town by the Madina market, very concerning behaviours and dodgy people.. police don’t take notice of the tourists being harassed and followed.. they beg for your custom but get angry when it drives people out of the market, you feel that annoyed you just leave and then they insult you. young children as young as 4 walking around by themselves… surprised this place was advertised on a holiday website as a package holiday, do not visit this place you will feel very unsettled with a target on your back.. they treated us like vermin and constantly being stared, pointed at and harassed.. we expected certain things and the fact we were near the area of the 2015 attack and that a lot of derelict buildings were there and that it was a poor area but we never expected the treatment and experience we received , we are very laid back and rarely complain but it wasn’t fit for an animal to live in, we are glad we experienced Tunisia, lovely views and history but will...

Så snart vi åbnede døren til vores værelse kl. 04 om morgenen, blev vi mødt af en kraftig stank af mug. Derudover var der pletter på lagnet, og værelsets aircondition bragede med larm og ekstrem kulde. Vi kunne ikke finde hverken lys eller aircondition, og opgav derfor at lede efter maskinen så vi kunne få skruet ned, da klokken jo var mange og vi havde været afsted i 12 timer pga. forsinkelse.||Da vi vågner næste morgen har værelsets 3 gæster alle ondt i halsen, efter få timers søvn i det meget kolde værelse, og vi starter således vores ferie med at måtte opsøge et apotek for at få nogle halspastiller.||Vi opdager hurtigt, at det er sengetæppet der stinker voldsomt jordslået, hvorfor vi putter det i skabet for at afgrænse lugten. Dette bad vi straks guiden om at få fjernet eller vasket, hvilket aldrig skete og vi havde således stanken med os hele ugen, og ingen skabsplads.||Badeværelset på vores hotelværelse er faldefærdigt med oprevne fuger, uhygiejniske revner i badekarret der lækkede mørkt klamt vand ved tryk, snavs i hjørnerne og kun håndklæder nok til værelsets 2 gæster, trods det faktum at vi har betalt for, og de har redt op til 3 mennesker.||Det viste sig at være en kamp uden lige, at anskaffe et badehåndklæde til os hver; Vi har pænt spurgt efter det minimum 3 gange hver eneste dag på hele ferien, og ofte blevet spist af med løgne om at de kom med et håndklæde med det samme, og så stod vi ellers der og kunne lufttørre nøgne fordi de aldrig kom. Hver eneste dag fik vi konsekvent kun håndklæder nok til 2, selvom vi fortsat var 3 og ovenikøbet dagligt gav udtryk for at mangle dem. Indimellem fik vi skæld ud over at bede om håndklæderne, og ofte var svaret også at vi måtte finde og opsøge en stuepige selv. Dette er fuldstændigt uacceptabelt når vi har betalt fuld pris for alle mand! På feriens allersidste dag fik vi kun 1 håndklæde.||Det var decideret vammelt at bade og bruse i et badekar der ikke blot var beskidt, gammelt og slidt i sig selv, men som også lækkede afføring, eller hvad det nu end var, fra en revne i bunden (se vedhæftede foto). Der er ikke meget afslapning i at vaske sig efter en dag ved poolen, når man skal balancere rundt i badekarret for at undgå at lægge pres på omtalte revne. Når der så tilmed også er pletter på lagnet, føler man sig aldrig rigtig ren i det værelse. På Jeres hjemmeside står der bl.a. at der er skift af sengelinned 2 gange på en uge, samt at der er rene håndklæder 7 dage pr. uge. Vi oplevede ingen af delene en eneste dag på de 7 dage vi opholdte os der.||Vi kan desuden citere følgende fra Jeres hjemmeside:||”På hotellet finder I intet mindre end 4 swimmingpools - Her er noget for alle aldre. Et af poolområderne har en stor børnepool og vandrutsjebaner. Ved alle pools er der god plads, solstole og parasoller.”||Vi stiller spørgsmålstegn ved børnepoolen? Der var et lille baby-bassin, men ikke et der kunne kategoriseres som en børnepool. Menes der i stedet ovennævnte pool med vandrutsjebaner, er vi fortsat undrende, da denne pool på ingen måde var stor nok til andet end at rutsje ned i (da man ved leg eller svømning i poolen, ville blive ramt af rutsjende gæster). Vi så ingen parasol, udover den ene som livredderen sad under. Der var desuden heller ikke solstole nok til hotellets gæster, og der var dagligt kamp om at få fat i en at ligge på ved poolen. I skriver desuden på Jeres hjemmeside at der er et indendørs poolområde i forbindelse med spaen. Denne pool var lukket, og synede gennem ruderne enormt beskidt med affald og støv på gulvene. Den lignede bestemt ikke samme pool som på Jeres billeder! Den fjerde pool ved poolbaren manglede adskillige mosaikfliser (vedhæftet foto), hvilket resulterede i gentagne rifter på armene, når man havde brug for at holde ved kanten i den meget dybe ende. ||Poolbaren var også en skuffelse. Vi erfarede at der ikke alle dage kunne anskaffes vand uden brus, eller light-sodavand. Derudover blev det klart at de serverede alkohol for børn; da vores barn skulle hente sodavand til os, kom han tilbage med alkoholiske drinks, trods hans kun 11 år. Snacks i poolbaren fandt vi heller aldrig, trods reklame for disse hver dag fra kl. 11.30-14.30 og igen fra kl. 15.00-17.00. Der var dog pandekager sidst på eftermiddagen, tidspunktet lidt svingende og ikke til at se et mønster i. Kokken ved disse pandekager kunne trænge til et opfriskende hygiejnekursus, da han brugte egne, ikke handskebeklædte hænder til at hjælpe med at vende pandekagerne, selvom han midt i processen også stod og tørrede sved af panden med samme hånd. ||Hotellets restaurant var heller ikke prangende. Vi oplevede stort set samme retter ugen igennem; jævnligt også tomme fade. Derudover var der ingen børnevenlige retter overhovedet! Vores barn, som ellers ikke er kræsent, har derfor levet af knastørt hvidt brød, melon og kage hele ugen. På de få ”gode” dage var der pasta der ikke var fedtet ind i stærkt krydret sovs. Ingen af retterne havde beskrivelse af hvad det egentlig var, og kødet var uidentificerbart gemt i brune gryderetter, hvor man kunne få fat i både brusk, knogler og store fedtklumper uden overhovedet at ane det. Vi voksne har selvsagt kun levet af krydret ris i en uge.||I hotelbeskrivelsen fremgår det at der er elevatorer, samt wi-fi. Vi oplevede kun elevatorer ude af drift, og ingen fungerende wi-fi. Man kunne være heldig meget tidlig morgen og sen aften, at koble på i ganske kort tid, dog kun i receptionen, men Jeres beskrivelse er tydelig markeret som et ’ja, gratis’ ved spørgsmålet om wi-fi.||Til slut vil vi informere om, at vi alle 3 har været plaget af voldsom diarré, opkast og mavekramper. Dette fra feriens allerførste dag, til og med en uge efter hjemkomst. Det har ikke ligefrem været en...