Le Diplomate Hotel — Hotel in Tunis

I wish to express my dissatisfaction towards an employee at this hotel.||An incident occurred at around 5:00am when I was returning to my room. First of all I found the door locked and absolutely no one to talk to. So I was forced to wait outside for 20 minutes until finally someone opened the door. I was NOT informed at any time that the hotel had a closing time by any of the staff so I waited in the street and had to bang on the door to be noticed! Then I requested to see the receptionist or whomever was in charge so as to give me a valid explanation. And it's turns out the person in charge was sitting in the reception hearing me all the time. When I was visibly angered at this fact he told me to forget it and go to my room, which of course I didn't. And then he proceeded to raise his voice and talk to me with no professionalism whatsoever. I then asked for my passport and it took him almost 10 minutes to get it from the counter behind him because he was refusing to interact with me. It was only when I lost my manners all together and raised my voice that got a response and my passport. Needless to say, this is simply unacceptable in a 4 star hotel.||After trading insulting and yelling things didn't take a turn for the worse only because another staff member intervened to diffuse the situation, the matter being his refusal to identify himself again and again. I only know he was supposedly the only receptionist at this time (around 5AM). My prosperous stay at this hotel was wrecked by this individual and I demand action by reprimand be taken not only for me, but for any other guest of this otherwise great hotel.||I would like to congratulate the rest of the staff, especially Sabah at the reception for being extremely helpful. ||Omar...

Disappointing Experience – More Like a One-Star Hotel

The Diplomat Hotel in Tunis, sadly, feels like a relic of its past. The entire building is permeated with the smell of cigarette smoke and age – a combination that's hard to ignore. Rooms where smoking is permitted leave everything from the curtains to the bedding saturated with the odour. Whoever is in charge of cleaning is clearly doing their best, but it's a monumental task in such a worn environment.

Electrical sockets were literally ripped from the walls, curtains and netting were visibly dirty, and the bedding gave the impression it had already been used. We were surprised when the reception insisted on cash payment, despite having expected to pay by card.

Even though we had pre-ordered a taxi the night before, it became clear that the hotel staff were simply hailing one at the moment we came downstairs – not exactly reassuring for time-sensitive departures.

The only redeeming feature was the Wi-Fi, which was surprisingly reliable.

All in all, this is not a four-star hotel by any modern standard – it barely meets the expectations of a one-star...

Its clear this was a really nice hotel in the past but today,its run down and not well cared for. The fridge in my room worked but was broken and other furniture outdated and in poor condition.||On Friday, my first night I was the only diner in a restaurant with seating for 100 plus. Breakfast was so poor one morning, I just walked out as the choice was 2 tiny croissants and some cake. After this, I was presented with a nice selection of fruit each morning.||On my last night they had buffet. I was the first in line and the food was tepid. I made a selection that was heated for me. The meat was overcooked and had little taste. I left most of it.||My room floor was sticky and the rugs full of dust. The bathroom was first class.||||The reception staff and doorman could not have done more for me but they are fighting a losing battle||I dont think many rooms was occupied as they only made up 7 plates for breakfast each day and I saw few other guests during...