Orange Garden Hotel (NORDIC) — Hotel in Kemer

When we ( myself, husband, 17 year son, 17 year old son’s friend, 15 year old son and 6 year old daughter) arrived at Orange garden apartments late Friday night I thought I’d made a terrible mistake booking this hotel………… but I was so wrong and it ended being one of the best family holidays we have ever had! ||We go to Turkey every year usually staying at one of the typically large all-inclusive hotels, I decided this year we would try something different and go for bed and breakfast in a smaller hotel. Yes the Orange Garden’s rooms are basic, yes the pool is small and in the shade and yes the breakfast is very simple, but it meant we didn't have to fight for sunbeds, had the pool to ourselves, I didn't have to worry about the kids getting sunburnt whilst in the water and didn't have to fight in line for poor quality food, which is our usual experience in large AI hotels. We weren't surrounded by heavily tattooed smokers, didn't get pestered by annoying animation team members and not once did we hear the dreaded phrase……. “mini disco” !!!||Instead we spent our days leisurely round the pool enjoying the gorgeous weather, watching the kids playing in the water and listening to their laughter. Halfway into the first full day, my eldest son said it felt like a proper family holiday as we were all together, messing about in the water having quality family time! That’s why this ended up being the best holiday we have had. I know for a fact that had we stayed in a large AI hotel the older kids would have wondered off to do their own thing, probably wouldn't have gone in the pool and probably would only have seen them at meal times!||Kemer is lovely place to go, the people are amazingly friendly. We ate out every night and for the 6 of us, plus drinks we very rarely spent over 300 lira. We probably spent the same on this holiday as we would have done going AI but without the crowds, the queuing, the watered down drinks in plastic cups and the poor quality, canteen style eating experiences.||We will never go AI again and would encourage everyone to support smaller, family run hotels like Orange Garden, the owners were very friendly, extremely helpful and nothing was too much trouble. Thanks for a...

I specifically requested (when first booked) no top floor (as person i was with has C.O.P.D. arrived and was put in a tiny apartment (3 of us sharing) on the top floor. As it was late at night there was no manager available to speak to and the other 2 staff did not speak english. Unable to unpack as we needed to be moved again.|Next day the manager came and we got moved to a bigger apartment on the middle floor. I found the manager to be quite rude and he hardly spoke to us for the rest of the stay. Many times he passed by and did not say morning or afternoon. When waiting for my transfer times to go up on the wall, i was told this would happen the day before travelling (this has never been the case before). Still nothing came through and i was told i would need to call someone. After adding extra credit to my phone, i managed to get my times...with no help from the manager. The room i eventually settled in was clean, tidy and spacious. The wifi is awful and hardly connects. Notices are up in the rooms that if you get hair dye on the towels you will be charged for this.|The air con hardly worked and didnt let out very cold air, gave up on it in the end.|The apartments are situated only 5 minutes from local amenities. There was also a gym (fitness centre) less than 10mins away which is a must for me.|Kemer itself is pretty but i found it quite boring after day 6. |I dont know how true this is but felt it needed to be mentioned just incase, another couple stated they had booked an excursion with the hotel manager and payed a few hundred lira and they was trying to get their money back but was having problems. This same excrsion was offered for a fraction of the price at the tourist excursion shops.|I would never stay at this...

Worst experience for us ever. It all started when we arrived. As our flight was delayed for good 4h. We arrived middle of the night and nobody was at the reception but on the door was number to call if needed. We called for good 30min and the person kept not answering. Then out of nowhere man came half a sleep and barely spoke English he offered to speak in Russian as he knows it better but when we started in speak he didn’t know Russian ether,so there was a big language barrier. As I told my name he kept telling me that I haven’t booked anything so we and my partner we standing and trying to prove that we have booked. I showed the receipt and everything still he couldn’t find the booking I am very anxious person I was exhausted from the flight and now I come to hotel which I payed already and they tell me no. I started to panic and call the numbers and then turns out he was checking the wrong date of the booking. Finally we get the key and we asked what time breakfast as we payed for it and we were told that we haven’t and we are not getting any. We were too tired to argue so we just left it. We get to our room and he said that we are staying 1 night in this room as ours is taken. It didn’t make sense as we booked 1day before we even arrived. The room was okey but the bathroom just in a huge puddle you can’t get in there...