Side Stella Elite Resort&Spa — Hotel in Manavgat

Travelled in a group of 15, mixed ages, male & female.||Will start off with positives - |Lovely new hotel, with lots of potential of becoming a great place to stay, good food choice and some nice members of staff (bar staff in reception area are so friendly & hospitable) big shout out to Maria who was so hospitable & lovely!!|Nice pool area with great animation team who are lovely. Very clean & tidy, always see cleaning going on. ||Negatives-|Very geared up for German guests, many staff will turn their nose up when they realise you are not German & pretend they cannot understand you, many a time we were ignored by waiters and the pool staff, who would blank us to serve German guests sitting next to us, on many occasions they world converse with the German guests about us & then laugh etc. Staff at reception, older man in particular very rude, we had issue with some of our rooms which he did not want to address, kept using his hand to Sshh us away!! Myself & friend were given a room which was to side of hotel (no balcony) the room had a terrible smell of sewers/drains. We was not happy so went and complained, the receptionist staff were not happy but eventually offered us a total of 3 other rooms, they were all in the same position but different floors, all had same strange smell which was awful…we refused these rooms & were basically told there’s nothing they could do! We eventually had to pay to be upgraded to a room which was in a different position of the hotel! ||Staff at the ice cream parlour very rude, young girl who had a face liked a slapped backside once she knew you were English,.,,,we took all our dissatisfactions to our ‘on the beach’ rep and also the hotels guest relation manager, who I must add was brilliant!! She took time to listen to us and we were offered free complimentary massages which was a lovely gesture. She must’ve had a word with the staff as we then noticed a vast improvement on how we...

This is a 4 star at best I am currently at the hotel now and can’t wait to go home, This hotel is 95% German guests all the staff speak to you in German they greet u in German the food is based on German guests lucky there is restaurants across the road we go to each night even tho we are all inclusive You struggle to get a good sun lounger as there taken by the crack of dawn, the pool games is all spoken in German and not even translated to English so u have no clue what’s going on if u don’t understand German when we checked in i asked for a quiet room due to health and needing to sleep when I needed to, the night entertainment started it felt like it was in your room last night it stopped at midnight we asked to change rooms I was offered a room next the main restaurant and shops where everyone goes to the pool I asked for a upgrade to get away from so much noise I was told it would be a extra 100 euros per night we cant wait to go home Saturday, it’s a adults only hotel but right next door Is a family hotel so u just hear screaming kids all day if you want to relax unwind from your busy life this hotel is not for you! The walls are paper thin so you can hear guests going to the toilet in the room next door, the hotel is clean and tidy I would not recommend this hotel and we won’t b returning, we feel really let down as we paid into the thousand's for a 5 star adults only hotel for one week, if you wanted to watch tv in your room there is only one English Channel and that’s the news. You can guess what all the other channels are in It has good air con in the room but you don’t even get a sheet to put over you I can only describe it as a beach towel I am 6 foot so it’s no use to me the one pillow you get is not good, at a 5 star hotel I expected better service if your by the pool there is no waiter service so your up and down all the time to...

We stayed at this hotel for 1 week.On arrival the bell boy was very friendly and check in good.The hotel is very nice we had a pool view on 1st floor with terrace which had 2 sun loungers and 2 chairs.Pool area nice.However we are from England and this hotel does not cater at all for us and not sure why this hotel is being offered to us. Most of staff rude and ignore you .You go to bar they ask you to sit down and then waiters serve the Germans and walk past you. Communication is poor and staff can’t understand what you asking for.The staff expect you to speak German.The pool bar staff appeared better.The food was poor and catered for Germans.The beach felt like you were sardines in a tin all crammed together.|The coffee/ ice cream was nice again service poor we waited in queue with one person serving ice cream then another person started serving people behind us in queue for ice cream and we were told by first person serving that there were two queues for coffee and ice cream when there was only one when it suited ,The Ala-cart restaurant that you had to book was good shame about other restaurants.|On leaving it was the same bell boy who greeted us on arrival who I must say was the most friendly staff member. |The manager when we left did not even speak.|This is definitely not a 5 star Hotel for English guests yet we have paid for a holiday like any other guest but not given good hospitality. Communication is definitely an issue at this hotel.We go to Turkey twice a year and will definitely go to a hotel that caters for...