Akra Hotel — Hotel in Muratpaşa

-Area and Surroundings:|The hotel is well located with just short 10 mins drive from the Old Town Antalya. The hotel also has its own private sea front wherein one can take a swim right in “Mediterranean sea”. Apart from this, the hotel enjoys a shopping mall just across the road. ||-Room:|We booked for a Suite Room, but upon arrival we were upgraded to “Ocean Suite”. As per the front desk person who checked us in, this was one of the kind upgrades they have ever seen. All the excitement was worth it as the hotel had only 3 such rooms. ||The 3 rooms called as “Penthouse Suites” are located on the 10th floor (top Floor) of the budling and are connected with the Club Lounge. Furthermore, they also have a private swimming pool on the roof and a private cabana as well.||I was spellbound after entering the room, It was one of the most extraordinary rooms I have stayed and seen in my entire travel journey. Each corner of the room was so tastefully decorated and attributed for luxury and comfort. I would say each part of the room was totally Instagram able.||The room opens up overlooking the indoor jacuzzi which is specially placed overlooking the sea view and mountain views. The use of natural planters in the room is something to learn from. I am transported to the room once again and I really wish to go back and stay there again. No words could do justice to the feelings of being there. It was so special and comfortable, I bet one can never experience otherwise.||On the left hand side we have a study area and also the minibar, bar trolley, water kettle etc. Then we have our dining table which can comfortable house 4-6 guests. The table was beautifully laid down with so many complimentary treats from the hotel’s Asst. General Manager (Mr. Boray Sozmen). Not to forget the complimentary bottle of Moet champagne and also red wine.||The 3rd (extra Bed) is one which can be boxed up in the cupboard and becomes invisible when not in use, unlike the one which needs to be folded up in the morning and brought back at night.||On the right hand side of the room was the Master bed room, and it was truly like “Made for a king” bed. The height of entire suite was more than 10 feet hence giving it a hint of lot of openness. The master bedroom had its own ottoman and a glass pane where one can just unwind overlooking tourist boats or people taking a swim in the open sea. The master room also had a small sofa seating for relaxing while watching television.||Attached with master bed room were a sperate vanity room which was actually bigger than bathrooms of the normal rooms.||The outdoor balcony was very inviting with two huge low seated sofas and a chair. Such an excellent design. Such a beautiful view. ||There is a powder bathroom just as you enter the suite. This is for quick access and not to disturb master bedroom area while one is in living area.||-Bathroom and Bathing experience:|The master bathroom had a beautiful bathroom which again had its own bathtub a sperate glass enclosed WC and a separate glass enclosed Shower Area. All the toiletries in the suite rooms were from “Hermès”.||Me along with kids also enjoyed a lot in the jetted Jacuzzi in the living area. The jacuzzi was so well designed keeping the guest in mind in all ways, there was facility to watch TV or be on lazy bed while spending time in the room.| |-Hotel Staff:|Extremely polite, welcoming, interactive and warm. Each of them deserves star to be performing for the hotel wonderfully.||I have never seen such a good presentation from a hotel staff on arrival. They explained us each and every thing about the hotel. They invited us to the events happening in the hotel as well.||-Breakfast:|The resort had a beautiful and scenic restaurant, and we got the best table for the day. Many items like Salads, Fruits, Breads, Croissants, Donuts, Yogurts, cold cuts, choose boards were there as a buffet. One can choose to dine at the club lounge or at the main restaurant.|||-Swimming Pool / Gym / Spa:|The hotel has beautiful pool with lots of day beds. The unique thing is that hotel has a special lift to go down all the way to the Sea level and take a swim in the open sea. Hotel also conducts Scuba diving sessions run by professionals.||-Special mention:|The club lounge serves all the three meals and the suit guests are most welcome to have them. The alcoholic and non-alcoholic drinks are also complimentary for club guests.||The hotel also has great restaurants for the evening , we tried one and had a very good time. You must also try “Asmani”, we went there for pictures, but since we already went to Social club before, we could not dine in again...

I rarely write reviews, but our experience at Akra Antalya was so underwhelming that I feel obligated to warn future travelers. We booked this hotel expecting a high-end resort with professional service, peace, and comfort. What we got instead was a series of unpleasant surprises, hidden fees, and a general sense of being unwelcome. From the moment we checked in, we sensed a lack of hospitality. The front desk staff seemed overwhelmed and uninterested. Any questions we asked about nearby places to visit, late check-out, or even restaurant recommendations were met with curt responses or dismissive gestures. Most employees seemed to favor Russian-speaking guests and barely made an effort to communicate in English. Hospitality was clearly not a priority. Perhaps the most frustrating part of our stay was the unexpected charges that appeared on our bill. The minibar, which was described as “included” when we checked in, suddenly carried a hefty price tag at checkout. We were charged for basic items like a bottle of water and snacks we didn’t even consume. When we raised the issue, the staff brushed it off and refused to remove the charges. If you’re hoping for a tranquil vacation, this is not the place. Almost every night, the hotel hosted large weddings or loud events that went on until well past midnight. We weren’t informed of this when booking, and the blaring music made it impossible to sleep. Even when we requested a room change, the noise levels didn’t improve. The rooms themselves were far from perfect. The air conditioning system was faulty, the water pressure in the shower was weak, and a strange odor lingered in the bathroom throughout our stay. The hotel’s taxi service was another scam waiting to happen. We were charged outrageous prices for short rides, and in one instance, a driver took a 15-minute detour just to increase the fare. When we reported this to the hotel, we were told they had “no responsibility” over taxi operations even though we booked it through their staff. One of the worst aspects of our stay ironically was the Guest Experience department, which turned out to be anything but helpful. It’s honestly laughable that a hotel claiming to offer “luxury service” employs a team so utterly unqualified, untrained, and shockingly poor at communication.First of all, their English was barely functional. We had to repeat ourselves multiple times, and even basic phrases like “please send someone to check the room” or “we’ve been overcharged” were misunderstood or ignored. On several occasions, their response was simply “we don’t understand,” followed by blank stares or awkward silences. In a supposedly international five-star hotel, this is completely unacceptable. Secondly, the attitude of the Guest Experience staff was borderline insulting. Instead of listening to complaints with empathy, they acted as if we were disturbing their day. When we brought up the noise from the events, they told us we “should have expected it” and that it was “part of the hotel’s atmosphere.” No apology. No solution. No effort. They seem to be trained to deflect blame rather than help. Every time we raised a concern, they passed it on to another department or said they would “check and get back,” which, of course, never happened. At one point, a staff member literally shrugged and said, “It’s normal in Turkey,” when we showed them the minibar overcharge. This was not just a failure in service it was an insult to our intelligence as guests. We felt completely disrespected and ignored. The Guest Experience department should be renamed to Guest Neglect, because that’s the only consistent service they provided neglect, avoidance, and indifference. Despite its beautiful location and sea view, Akra Antalya failed to provide even basic levels of service. This hotel seems more interested in maximizing profits than in creating a memorable guest experience. Between the hidden fees, dismissive staff, chaotic environment, and transportation scams, it felt like we were treated more like wallets than guests.I wouldn’t recommend this hotel to anyone who values honesty, rest, and genuine hospitality. There are far better options in Antalya for the same or even...

令人愤怒的种族歧视体验！恶意拒接电话+蟑螂房间+苍蝇早餐 - 亚洲旅客避雷！ Infuriating Racial Discrimination Experience! Malicious Call Rejection + Cockroach Room + Fly-Infested Breakfast - Asian Travelers Beware!

/ 8th of July /

As a frequent guest of five-star hotels, my experience at Akra Hotel in Antalya was a nightmare of racial discrimination! The hotel’s systematic neglect and deception toward Asian guests — from reception to room service — was appalling!

Blatant Racist Service: On the first night, the AC malfunctioned. I called reception three times for repairs — no response (later I learned the balcony door needed to be locked to activate the AC, but staff deliberately withheld this). Woken by heat at 2 AM, I called reception five times — no answer. Forced to go downstairs in pajamas to confront them. Reception lied, claiming “the phone was broken” — but a technician tested it on the spot and confirmed it worked. This was malicious call rejection targeting Asian guests! Subsequent cleaning requests required repeated and were delayed by 30+ minutes, while requests from white European guests were prioritized. The contempt and dismissiveness in the receptionists’ eyes confirmed this was intentional!

Cockroach Infestation + Hygiene Failures: On day three, I found a giant live cockroach on my room floor! Called housekeeping — no one came for 30 minutes. I had to flee the room. A friend developed sudden allergies the next day (likely due to dust mites/pests), suggesting rooms were poorly cleaned. At breakfast, fruit was covered in swarms of flies — staff ignored it. Hygiene standards were abysmal.

Facility Flaws + Staff Negligence: The AC was mechanically linked to the balcony door lock — with zero instructions. Staff delivering luggage deliberately hid this, leaving us sweating all night. A technician fixed the issue in 5 minutes, yet reception chose to lie and ignore calls rather than help.

Akra Hotel demonstrated textbook systemic racial discrimination— from malicious call rejection and discriminatory service to double standards in hygiene. While white guests enjoyed their vacation, Asians endured cockroach rooms, reception lies, and sweltering heat! Management’s tolerance of this toxic service culture insults every guest. I will never stay at this racist hotel again.

/ 13th of July / New review response to the hotel's reply.

Thank you for your reply. However, I must emphasize that your response evades the core issues entirely:

Regarding your "non-discrimination" claim:While you state "no discrimination" and "equal treatment," I experienced clear differential treatment as an Asian guest, particularly in service prioritization. Discrimination is an experience rooted in perception — difficult to quantify with concrete proof yet undeniably real. It must be measured by how the recipient feels, not unilaterally defined by the party making claims

Beyond discrimination, your basic service fails fundamentally.My complaint focuses not on whether requests were "processed," but on your severely inadequate service responsiveness. What I described was not mere delay; it was systemic failure: agonizing wait times and unanswered nighttime calls. Your reply hides behind "records show completion" while ignoring the exhausting struggle to access basic assistance.

Your response relies on formulaic "records show" statements, offering no meaningful explanation or commitment to service improvement. I seek no PR rhetoric—I demand acknowledgment of these critical failures and specific, measurable actions to address them. As for hygiene, I expect the safeguards you reference to be genuinely implemented.

Finally, as a departed guest, I detail these experiences to provide potential visitors with a factual account of my stay — offering those who prioritize service, hygiene, and non-discrimination a transparent basis for decision-making. I expect your hotel will move beyond PR rhetoric to enact...