İnvite Otel Corner Trabzon — Hotel in Ortahisar

We stayed here for two nights, and I strongly advise you to find another hotel. The customer service we received from this hotel was very, very bad, and the issues we had during our stay revealed that the hotel takes no ownership for problems - even problems that it actually causes. To our amazement, no manager was available to talk to us during the entire two-day duration of our stay. The staff had confirmed by email in advance of our stay that they would look after some important packages for us, which would arrive before we did. However, when the packages had arrived, they told the shipping company that they did not recognise our names and sent them away, which resulted in us never seeing them again. They tried to blame the shipping company, but we were able to obtain confirmation that it was not the shipping company's fault. This may seem like a problem that would not affect you, but my strong view is that no significant problem would be handled any differently. The management of the hotel were clearly comfortable to leave ill-equipped reception staff to cope without any support. I have never in my several decades of travelling encountered a situation where it was not possible to speak to a manager at any point during a stay or to have anyone take responsibility for resolving a customer's compliant. Aside from the terrible customer service, I believe the quality of the hotel is nowhere near high enough to justify the relatively expensive cost of staying there. The breakfast felt like an exercise in cost saving (the only bread being cheap white slices, having to ask on both mornings for milk to be provided, no fruit, no variety in anything else), with none of the quality that we experienced in other hotels we stayed in across Turkey. I know that it can be tempting to ignore a poor review when there are others that are more favourable, but I hope my advice is helpful. I urge you to book somewhere else so that you can enjoy your stay in Trabzon more...

This was by far the worst hotel experience I have ever had. From the moment we arrived, the attitude of the front desk staff her name Abrar and his name Forgan were unprofessional, unhelpful, and outright rude. even the manager where he scaped inside when i asked about him to talk about my issue. they displayed unkind and unfriendly attitudes, and they don’t know the smiling. They even took the evaluation lightly to the point that one employee said, “No problem, just rate the hotel as deserving only one star.” All complaints are ignored and not taken seriously. The cleanliness was extremely poor they would only remove the trash without cleaning the bathroom. As for the buffet, it was also very bad, with no variety and no suitable dishes for children; even eggs were priced at 170 Turkish lira. However, the restaurant staff were very good, especially Ayşe Nur, who always had a smile on her face. She truly deserves thanks for her politeness, and I hope all the staff can learn from her courteous attitude.

I would strongly advise anyone considering this hotel to look elsewhere, as there are far better...

Great stay, will stay again.

Liked · If you're looking for something that is affordable and good this is it. It's affordable relative to the prices in that area and it's good in terms of what you're going to expect from a 3 star hotel. We did not regret our stay at all, and let me tell you one of the main benefits of this place; it's right at the center of the city, you have a hospital adjacent to it, and the "maydan" which is the main marketplace, right behind it (of course you have to climb a hill to get there). It's also conveniently near the airport, and it's relatively clean and has the basic amenities of hotel. They also have a designated parking space right in front of the hotel, which was very convenient.

Disliked · Rooms could have been a bit more spacious, but overall it was good enough. Although, I was kind of disappointed that there was no prayer mats or no direction of the Qibla. That's asking for too much (although the other two hotels that I was in had this feature and they were three star hotels as well!). Nevertheless, I'd...