Bridge Way Guest House — Hotel in Jinja

I recently had the pleasure of staying at Bridgeway Guesthouse that truly exceeded my expectations in every way. From the moment I walked through the door, the hospitality and warmth of the staff made me feel right at home. Their attention to detail and genuine care for their guests truly set this guesthouse apart, most especially Paul.

First and foremost, the location of the guesthouse was fantastic. Situated in the heart of the Jinja city, it offered easy access to all the major attractions and landmarks. Whether I wanted to explore the bustling city streets or relax in a nearby park, everything was conveniently within reach. This made my stay not only convenient but also allowed me to fully immerse myself in the area.

What truly stood out to me, however, was the impeccable customer service I experienced throughout my stay. The staff went above and beyond to ensure that every need was met. From the friendly and efficient check-in process to the prompt assistance with any inquiries or requests, they truly made me feel valued as a guest. Their attentiveness and willingness to go the extra mile were evident in every interaction, making my stay truly memorable.

The guesthouse’s commitment to providing exceptional hospitality was evident in every aspect of my experience. The rooms were tastefully decorated, offering a comfortable and cozy ambiance. The attention to detail in maintaining cleanliness and providing all the necessary amenities was truly impressive.

Overall, my stay at this guesthouse was nothing short of exceptional. The combination of good hospitality, prime location, and outstanding customer service created a memorable and enjoyable experience. I wholeheartedly recommend this hotel to anyone seeking a remarkable stay, whether for...

We had booked our stay in the Bridgeway via booking.com in September 17 and the 90 $ for 2 nights had been withdrawn from our credit card shortly after booking.||On the 25th of October, our arrival date, our driver dropped us at the Bridgeway.||The staff welcomed us, carried all our luggage into the hotel and waited for our driver to leave - just to tell us then that the Bridgeway was booked out and that they had to take us "to another branch of our hotel" just 200m away, with "the same standard as the Bridgeway". Being very tired and being assured that it was "just another" branch we agreed and were transfered to the hotel "Maria Grant" - to a very tiny room in the backyard where we could hardly move around the bed. After one night at least they transfered us to a bigger room.||Talking to the Tourist Information about it and checking on booking.com about the prices of the hotels we later found out that the manager had lied to us.||Maria Grant is not a branch of the Bridgeway and the price for a night in a double room is only 35 (not 45) $. So they gained 20 extra $ with us.||Mistakes can surely happen. But we think overbooking the place is rather strategy of the management. The very sad thing is that they neither apologized for their mistake nor offered a compensation - they just decided on lying on us. They even had the audacity on offering us additional nights for 160.000 UGX (so again 45 $)! We decided to spend our additional nights in Jinja in the "Paradise of the Nile" then - for less money with far better standard and...

Rarely do I share negative reviews like this, but I feel compelled to let people know of the greed, racism, and foolishness my guests experienced with the management here when they came to visit. Bridgeway managment gave away rooms that were deposited for. They made threats toward our guests. And the fact that the racist treatment was from Ugandan management to Ugandan guest was both bewildering and disgusting (foreign clients may have been part of the problem, but the customer is absolutely not always right, and that's for another kind of internet post anyway.) I wouldn't recommend anyone support this place out of principle, even if you don't anticipate receiving similar treatment. Not to speak for a country that's not mine, but I don't think Uganda needs places like this. Every chance they had to redeem themselves, they eagerly...