Protea Hotel Kampala Skyz — Hotel in Kampala

Beware, this is a three star hotel, regardless of the price you pay or the beautiful pics you see on line, you get 3 – Star service at this hotel. AAA defines Three-star hotels as having some unique amenities and provides quality service. Well even with that definition, this hotel failed at providing quality service. From the arrival through my early check out (3 days out of seven I had planned), their staff was terrible. They behaved as if they didn’t want to be there at all, which I can understand since I noticed that their shifts were at least 12 hours long. The reception was poor and they didn’t recognize my elite status with Marriott. At checking, unbeknown to me, they charged my credit card for the full amount of my stay instead of putting a hold as it’s customary. Our rate was inclusive of breakfast, and every time we went into their restaurant, their service was extremely slow, and poor. While the hotel was mostly empty, and never had more than two or three tables full, it would take 30 to 40 minutes to get your food, and by the time you got it, it was cold. I complained about it on the first day, but it was the same for dinner, and again for breakfast until I decided to check out on day three. Upon check out, that’s when I found out they had already billed me for the seven days, and they allegedly gave me a refund for the excess days. But four weeks later, I have not received that refund, and I had to contact both AMEX and Marriott to conduct an investigation on this hotel. If you are a Marriott member and you are used to Marriott service DO NOT GO to this hotel. If fails to meet the Marriott standard in every way. I do not recommend this hotel at all. It...

During my time at Protea Marriott Hotel Skyz Naguru, I have had the privilege of encountering a team of exceptional individuals who have made my stays truly exceptional. Kareem (Ninty9 Bar), Mohamed, Steve, Hajirah, Patric (Reception), Allan (Swimming), Ephraim (Gym), Brendah, Barbrah, Rose (Restaurant), and Esther (Reception) have consistently gone above and beyond in delivering the highest level of service, leaving an indelible mark on my heart.

Kareem, Mohamed, and Steve have been the friendly faces that warmly welcome me upon each visit. Their graciousness, efficiency, and unwavering smiles have set the tone for a memorable stay.

Hajirah, Patric, and Esther at the reception have been the epitome of professionalism, ensuring a smooth check-in and offering assistance with warmth and courtesy throughout my stays.

Allan has maintained the swimming facilities impeccably, providing a clean and refreshing environment for relaxation.

Ephraim's dedication to the gym's upkeep and his readiness to assist with fitness inquiries have been greatly appreciated.

Brendah, Barbrah, and Rose have turned every dining experience into a culinary delight. Their passion for food and commitment to service have made each meal a memorable experience.

I am deeply grateful for the outstanding services and genuine care provided by these remarkable individuals. Their dedication to excellence has made my stays at Protea Marriott Hotel Skyz Naguru truly exceptional, and I eagerly look forward to returning to this welcoming haven, where this exceptional team continues to make every visit...

Horrible experience, do not stay here

Liked · Shower pressure is good and lovely hot water.

Disliked · When I arrive they gave away my room. I booked a club room with a balcony, I was given a standard room. After complaining they said the room described on the website isn’t always the room you get which makes no sense. I demanded a new room but they told me they’re completely full, I said I need my room I booked and miraculously a club room appeared. I believe they gave away my room as i checked in later in the day. The room they gave me had no city view as described, had a shared balcony, and was in another building called Eclipse. We were facing a village town, which was loud like incredibly loud parties until 5am and you’re then woken up by a chicken at 6am. Horrible.

As we booked during NYE they failed to tell us they’d be celebrations etc so it was loud until 6am due to parties. Due to this they refused my guests to meet me who came from very far, as they weren’t allowing people in unless they had booked. This was extremely disappointing as when i complained to the manager they said it was a mistake and shouldn’t have happened after my guests had left. Absolutely ridiculous.

My bathroom also flooded and when maintenance came they plunged the toilet and poo was flooding my entire bathroom floor. It was a complete disgusting mess.

Every single member of staff is useless and rude. They have no customer service whatsoever, this place is genuinely the worst hotel i have ever been to and wouldn’t stay here if they paid me.

Please save your money and...