Ashford International Hotel & Spa — Hotel in Ashford

DO NOT BOOK THE SPA RELAXATION EXPERIENCE!! POOR AND MISLEADING! My wife booked the spa day for me as a surprise thinking it would be a nice bank holiday retreat. The website looks pretty good especially the way they advertise the facilities, however it is far from it. We arrived at 11am where we was provided towels and robes for the spa treatment. We was told that our meal would be served between 12-2:30pm where we was then presented with a sheet to tick the appropriate foods we wanted. My wife is Vegetarian and I have no dietary requirements. We had chosen to remove one item from either dish and asked for extra chips which would be at a cost which is fine. When we got into the changing rooms they were of an average standard however the toilets were awful and looked like they had not been maintained at all. When we got changed we went into the Swimming Pool area where there was lots of kids jumping into the pool and it was very busy. 6 beds poolside with limited seating and coat hooks for robes fallen off the walls. The Sauna Bench is broken, and the Jacuzzi out of action. NOTHING RELAXING ABOUT IT! Please note this is basically a leisure centre not a Spa & Well-being place to relax for anyone thinking of it as a retreat. There were tiles missing on the relaxation beds (2) situated in between the Sauna & Steam room with tiles missing and uncomfortable to sit on. We entered the pool and within minutes were kicked out as a water aerobics class was taking place which we were not told about! We left the poolside area and dried and got to our meal for 12, where we were told then that the restaurant does not open until 12:30. We decided to wait in the Eden Lounge, which is a run down room with a coffee machine at the back (run down travellodge vibe) and the complimentary tea and coffee was awful. The ceiling tiles were falling apart and cracked, with dust on the radiators. We returned to the restaurant for 12;30 where we were the first people in the restaurant. I asked for an Orange Juice where I was told there was none, and we waited for our food. The room filled with other (not so happy) spa relaxation guests where a young gentleman with big perm like hair came out to serve. They served the entire room before eventually getting around to me and my wife. My wife’s plate had no olives as they were placed onto my plate with the chicken. The Salads were FROZEN and was a plate of runner beans. The chips were served 5 minutes after we finished our meals! We are now at 2pm by the time we leave the restaurant! They then bought out Orange Juice for another couple. We had treatments booked and all the staff were giving us wierd looks and disinterested in being at work! Clearly not a well run place, so we left before the treatments even started! We have never left a spa day early but we could not get settled and did not feel comfortable being there. We are usually the type of people who always make a go of any situation but it was just not for us! We wanted to enjoy our day off and bank holiday but felt it was wasted at this facility. My wife returned to the women’s changing rooms where she mentioned the changing rooms smelt like sanitary bins has not been emptied.

If you are looking to book this facility I would stay well clear. If you do not take my word for it you will have a poor time here and regret it. We don’t like giving poor reviews ever as we like to see businesses do well, but unless they change their facilities and try not to mislead everyone then we feel this post...

have had to shorten this a lot as it was so awful I can’t fit it all in! Arrived late for a spa day with my wife as a first get away after having our baby due to operation brock! Was barked at by receptionist for being late and told one of use wouldn’t get full treatment. Wasn’t told where anything was and petered for payment I’m not sure why payment isn’t taken when you book online? I only got a 25 minuet massage instead of 50 but this was the only redeeming part of the day other that the run down massage room. for whatever reason everyone else went in together but me and my wife had to wait separately so I had to wait around for 50 mins! no sooner had she gotten up from her massage she was then pestered for payment so I went and paid. Then had no idea how to get to the pool area so once again had to ask and they told me acting like I should know. We both commented on how dirty the changing rooms felt and there was mould and marks in the ceiling from previous leaks. There was also a potted plant attempting to cover a gaping hole in the wall. The pool was an okay size, the sauna was broken which yes you can’t odds but when the other facilities where so awful it did. The hot tub was only big enough for two people comfortably if you didn’t know the other people you wouldn’t want anymore let’s put it that way. the steam room was okay and there was an “experience shower” which was a hot a cold shower with lights that the shower heads where half blocked with limescale. We also had an afternoon tea included in the package which we were told wasn’t available till 2pm but we arrived at 9am and was hats about really to leave by mid day. We then struggled to find where to have this as no staff seemed to know. We eventually found it in a bar area at the front which the staff had no idea why we was there and didn’t know if we could have the tea early if we couldn’t have we would have simply left. eventually they agreed to let us have it early even tho people that showed up after us where sitting down to have there’s before us? The selection was okay but the quality just as disappointing as the rest of the visit. Dry sandwiches and cakes from I assume a packet and the scones so dry you couldn’t spread cream of jam on them without them crumbling. The atmosphere was awful and dead quiet with business men having zoom meetings on laptops all around you. Safe to say we left pretty quick after paying an extra £4.50 for a pint of lemonade. In short this is a up market travelling business person hotel that had a pool and small hot tub that thinks that means they are a spa! As I say massage was great but every other aspect was awful and didn’t make up to the nearly £200 price tag! No refund offered just offered to return for free use of spa facilities, you couldn’t pay me to come back! Just a partial refund would be greatly received but by the looks of things I’m not alone. AVOID,...

The tea for afternoon tea arrived at 2.20pm The food arrived at 2.42 by that time I had finished the tea so I asked for more. Finger sandwiches were, egg mayo, cheese & pickle, tuna & sweetcorn and ham and mustard. See pictures the crusts were only partially taken off and the bread was dry. I asked the waiter if the crusts were supposed to be taken off, his reply was yes, I showed him all the crusts and took a picture. I left the crusts along with a picture. The 3 mini cakes were ok. But the scones. One was ok but the other was dry and I left most of it. |Booked in the room is good, went to the bar for a well-deserved Long Island Iced Tea, guess what they don't do it, so I ordered the spirits and made my own in a pint glass. Nice and strong. I then went to the spa. The lift to the area is not working and the jacuzzi is not working. So only a|small pool, steam room, and sauna, so not good. Hopefully, my evening meal will be good. |I ordered the warm potato bread roll with sea salt butter. Duck Liver parfait with cinnamon granola and toasted brioche bread, I would have preferred the crunch to come from the brioche, which was soft. The main I ordered was Chicken Schnitzel without the fries but with onion rings it came with a watercress & parmesan salad with a truffle mayonnaise. No watercress just lettuce, rocket, parmesan & the dressing. I ate the Parmesan. The Schnitzel was thin but not sure if the chicken was precooked cooked then breaded. Sadly no room for dessert, but I'll look for tomorrow. Now for the buffet breakfast tomorrow normal hot breakfast layout, some extra choices on the menu. What I had was fresh and hot.|Went for lunch in the bar I chose the soup and sandwich combo. Soup was roasted red pepper and tomato with a swirl of herb pesto this was good. I had a Prawn Marie Rose sandwich. I seem not to like the bread, the generous filling of prawns just about covered the bread so I just ate them. The prawns were not soft they had the moisture squeezed out of them as if quickly defrosted then squeezed. Ah well, last meal tonight in the à la Carte restaurant see what that brings.|Not feeling hungry so I just ordered the same soup that was in the bar earlier but something different about it, I think it was lumpy. I then had the raspberry delice this was nice and refreshing because of the sorbet served with it.|All the staff in every area were very professional and helpful. I did voice my complaint regarding the afternoon tea quality to the barman and also the reception when I...