Premier Inn Livingston (M8, Jct3) hotel — Hotel in Great Britain

Hands down the worst premier inn I've stayed in. Staff were 100% as they know the place needs a complete refurb. I'm very aware it's a budget friendly hotel but I took my son for a weekend to scotland for his 6th birthday. Obviously put into a family room which was on the 2nd floor. The floor board noise is absolutely crazy and I'm not over exaggerating and the people above were literally just walking around their room. No banging etc. My son that sleeps through most things couldn't sleep on the first night so I went to reception & it was fully booked so was told to come down in the morning. He ended up sleeping all night once he got over so I didn't even bother going through the hassle of trying to change rooms. The second night was so bad me & him went to reception at 3.50am to just try anything & of course it was fully booked so I was kicking myself for not trying to move. The noise went on all night stopped for about 2 hours & was woke again at 7am with it. Thankfully we were going home on the Sunday & we checked out early just to get out. Again staff were 100% it's not their fault. Rooms are very dated & I've stayed in a good few premier inns as they are usually 100%. Outside noise was absolutely fine. No plugs beside beds to charge phone etc & hardly any TV stations work. I got a refund for one night stay because I didn't take up the opportunity to go down in the morning & request a room change. One night is better than nothing & i would genuinely never stay in this hotel again. Family rooms on 2nd floor with the worst floor boards I've ever heard is wrong. I will say the place is...

What can I say, the eighties kept calling to get the hotel back. Just because it was off the motorway was not a reason to not bother with customer service or cleanliness. The room looked like it had been assaulted, the staff were very uninterested in the customer, we arrived at 9pm after the flight had been delayed and all I wanted was a meal, I was told that they stopped serving food at 9pm, now, considering it was 9.05pm when I asked, had the kitchen staff been turned off with the kitchen equipment? No empathy or customer service, not alternative offered, just an uninterested receptionist saying she'll credit the account, great, love a bit of account crediting to fill me up. I also decided after a long day to go for a drink at 10:25, only to be told bluntly "we are closed" as a member of staff reluctantly mopped the floor, the irony was a sign in the bar saying we are open until the cows go home............this cow was thirsty and not ready to go home. The litter surrounding the hotel which was thrown on the ground by patrons, next to a bin I may add was disgusting, along with glasses on the outside tables which were there the whole time I stayed (2 days). Again, the irony was that there were 3 members of staff at the time who didn't even consider tidying up, they were all sat behind reception shuffling paperwork. The breakfast was awful, dry mushrooms, sticky black pudding which resembled a sponge, snotty eggs and very very dry toast. It was as if no one cared at all. I would not stay here again or...

Good night guarantee does not exist! I did not get a good night sleep and they did not honour the policy! Do not stay here, it needs a deperate refurb. It is a 2 star hotel in the state it is in.|| I explained the bath matt was disgusting along with the bath. There was silver tape on the towel rail, stains on the carpet. The description said it had no air conditioning but you could not open a window as it was so noisy outside. It was insanely hot even with the fan on. If the heat doesnt kill you the noise will. Constant doors banging, room service shouting in the morning and noise in the carpark .|The staff were lovely, when i spoke to them they agreed the bath tubs are disgusting and the place needed a refurbishment. There was no roilwt roll and the holder was filthy. Had to ask for toilet paper.|The light leaks in the room feom above the curtains.|It is worth getting the breckfast at the beefeater, if you do decide to stay, it is very good value for money. |If you have a gig at Murrayfield stadium do not stay here. You will get there but wont get back. Took us 3 hours to get home as there was no taxis.|The room had three plug sockets by the kettle none at...