Premier Inn Thurrock West hotel — Hotel in Great Britain

Out of the way hotel with a grotty look on arrival. This hotel is predominantly used by tradespeople and will have many vans parked outside daily. It's only really suited to get your head down. As it's on a major junction you will need a car etc to travel to any shops or facilities. On site restaurant is only fair and will consist of tradespeople drinking as many pints they can do before the bar shuts. Plenty outside drinking too and smoking cannabis. Check in was quick and had pleasant staff on the desk. £7 a day for parking which you pay on check out. Not quite sure why you have to pay for the parking. Many vehicles get broken into or stolen too nightly. There are signs warning about this around the car park. As expected from what we have seen with most Premier Inns, the room was superficially clean. Good shower and comfortable bed. WiFi very poor. We stayed in room 28 which had a constant smell of damp throughout our stay. Condensation on the window every morning. Unusual sight in July. Fan in bathroom was just a sound. Didn't clear any condensation. Room terribly humid. Window did open but room was only cool if breeze was blowing in the right direction. Air conditioning unit not built in. An added unit on the wall that was useless. Smelt terrible and you would blow more than what was coming out of it. More dust than anything. Didn't bother using it. The room was also extremely dark due to 20 foot trees outside the window. Surfaces looked clean but I wiped down the tea/coffee tray and the wipe was yellow with the dirt that came off it. Quite dusty too. I suspect like most Premier Inns there is no one to spot check the work of the housekeeping or if there is they are just as bad as the cleaners. Tiny bins in room not much use for a family room with 4 people staying 4 nights. Free view TV with no sound on HD channels and other channels missing. Old fashioned HD TV on the wall. Seen this most other Premier Inns too. As like all Premier Inns now you have to ask at reception to have your room serviced/cleaned as regular room service was never reinstated post Covid. In summary not at all suitable for a family stay. Unhealthy feel to the room. Crap TV. Crap WiFi. Expensive parking. Typical mediocre Premier Inn hospitality and only suitable for tradespeople getting their heads down after work. Unfortunately we would not stay in this establishment again. We actually said we were surprised it was not being used to house the boat people coming across...

The room itself is clean and tidy but unable to leave curtains open as windows are mainly covered in bird excrement. The restaurant is good for breakfast but not for evening meals as there is very limited availability from the menu (starters only 3 out of 7 choices available, some mains were not available, others had parts of the dish missing and dessert choices were limited to 3 out of 5 ) the reason given was due to supply issues. To a certain point this may be acceptable but when when you are offered a limited choice from what is supposed to be a thyme restaurant and order something just to eat, the food would arrive not to restaurant standards. The first night of our 2 night stay was a disaster, food arriving at the table overcooked .On complaining was told that the order would be replaced . The food arrived after the rest of my family had finished their's but was no better, parts of my original order were still on my plate therefore not only had they not been replaced but were cold and other parts that had been were still overcooked. After complaining again the cost of my food was refunded. The second night was no better ( the same limited availability, the prawn starter had no taste and the barbecue chicken melt had no bbq taste whatsoever ). We felt embarrassed to complain about the quality of our food on the second night as when we mentioned that things were not ok we would be either greeted with sarcastic comments like" Yes i don't like the salad dressing either" or what we were saying would be ignored by the server . A very disappointing experience and would opt to eat...

Came here the night before our cruise as was convenient. Booked Premier Inn over other local hotels because of urs reputation and being knowing what you get. We booked a family room for four. The room was clean and tidy but there was no aircon- first time this has ever been the case for a premier inn for us and we use a lot for both business and pleasure. It was stifling hot, with four in room too, awful night with not much sleep due to heat despite the fan. we do not feel refreshed. There is a thermostat on wall that indicated we can change temp however it does nothing and when speaking to receptionist about the heat she sid the theromstat doesnt do anything (but does tell us room was 28 degree hot!) and she said it did say no aircon was in small print. I feel this is quite important and should not be hidden in small print. I won't book here again for that reason. Our bathrooms fan didn't work so due to heat of main room plus there it added to humidity after everyone had showered. yuk. Resturant next door whilst lady serving our food was pleasant on arrival it was clear they couldn't cope with numbers, we'd pre booked a table and after standing at the "wait here to be greeted" for 10mins with no acknowledgement went and seated ourselves. we had to request table to be cleaned, bar was chaotic to order food and drinks, wait for food was very long, but the food was nice. We were told that the madness is due to the cruise departing next day. I question therefore why didn't they make adequate staffing arrangements. Breakfast was similar carnage but staff were very polite and...