The Beacon Hotel Cardiff — Hotel in Great Britain

During breakfast time, a lady who was standing at the reception of the restaurant on 14 September 2025 asked the customer (me) for their room number and, without a doubt, said out loudly that I hadn’t paid for the breakfast, but it had already been paid. After checking out the system then she read out the customer's name in public while attempting to guess their nationality . Specifically , she read out the customer's (my) name abruptly in her subjective guessed mother tongue of the customer, which was not English while the language she can speak, and then interminable communicated with the customer (me) in public in non-English. This behaviour is not only offensive towards lacking privacy but also disrespects the customer (me). ||Then, while the customer (me) was selecting the food , that lady kept interrupting the customer (me) in non-English and in a guiding tone to let the customer say that the stay experience was “so good“. |Thereafter , something even more uncomfortable happened, in fact, on the day of check-in, I asked a young male receptionist what breakfast to be served, and he said that all/traditional British breakfast was included. However, when I went to dine, there were only a few pieces of meat, scattered bread, and some drinks. As the breakfast serving time was almost over at ten o'clock, a couple of seemingly English speakers came to dine but the staff provided them with another so-called British breakfast. Until I left the restaurant, no staff asked me if I needed it or why it was not available, but others were served except for me. Surprisingly, there is literally no breakfast price difference!||So, to whom will plan or intend to stay in The Beacon Hotel, please pay your attention: if you aren’t English native speakers or you don’t look like English speakers, this distinguished odd will treat you differentiated and without privacy, without respect, without fairness, and so forth.||If you would like to enjoy or experience what is mentioned above, just go for it!||Feedback by where disgusting, this female staff member should be back for more basic training.||About room situation: I'm not sure about other rooms’ situations, but at least the toilet in the room which I was staying in, emitting a pungent odour of urine, and it's still unpleasant even with the bathroom door closed. The pong gets even stronger when it rains and constantly comes out from the cracks of the bathroom door. Plus, some particular fabrics inside the room, including clothes and bedding, especially those articles placed in the bathroom, were permeated with the reek.||Today I had moved out of The Beacon Hotel, I still can smell the foul stink on my belongings since then.||One-week dross...

During breakfast time, a lady who was standing at the reception of the restaurant on 14 September 2025 asked the customer (me) for their room number and, without a doubt, said out loudly that I hadn’t paid for the breakfast, but it had already been paid. After checking out the system then she read out the customer's name in public while attempting to guess their nationality . Specifically , she read out the customer's (my) name abruptly in her subjective guessed mother tongue of the customer, which was not English while the language she can speak, and then interminable communicated with the customer (me) in public in non-English. This behaviour is not only offensive towards lacking privacy but also disrespects the customer (me).

Then, while the customer (me) was selecting the food , that lady kept interrupting the customer (me) in non-English and in a guiding tone to let the customer say that the stay experience was “so good“. Thereafter, something even more uncomfortable happened, in fact, on the day of check-in, I asked a young male receptionist what breakfast to be served, and he said that all/traditional British breakfast was included. However, when I went to dine, there were only a few pieces of meat, scattered bread, and some drinks. As the breakfast serving time was almost over at ten o'clock, a couple of seemingly English speakers came to dine but the staff provided them with another so-called British breakfast. Until I left the restaurant, no staff asked me if I needed it or why it was not available, but others were served except for me. Surprisingly, there is literally no breakfast price difference!

So, to whom will plan or intend to stay in The Beacon Hotel, please pay your attention: if you aren’t English native speakers or you don’t look like English speakers, this distinguished odd will treat you differentiated and without privacy, without respect, without fairness, and so forth.

If you would like to enjoy or experience what is mentioned above, just go for it!

About room situation: I'm not sure about other rooms’ situations, but at least the toilet in the room which I was staying in, emitting a pungent odour of urine, and it's still unpleasant even with the bathroom door closed. The pong gets even stronger when it rains and constantly comes out from the cracks of the bathroom door. Plus, some particular fabrics inside the room, including clothes and bedding, especially those articles placed in the bathroom, were permeated with the reek.

Today I had moved out of The Beacon Hotel, I still can smell the foul stink on my belongings since then.

One-week dross...

I got here late on and was greated by a lovely welcoming night porter. Once he'd told me that the pre-check in I'd done online never, ever, ever comes through, he said the room still needed paying for.... It took a few minutes for him to realise it had been booked with a card which he could charge. Not swiftly enough to save me from trying to call the company who were putting me up at 2330. Anyway. Once that was taken care of, he kindly helped me carry my heavy tool box to my room, because this place doesn't have a lift.

While reception looks fairly modern the rest of the place has the feel of an American motel from a 90s thriller. Getting in to the room I discovered an unvacuumed carpet, badly maintained fixtures (for example, you can see a random splash of filler in the picture of the lamp) and wooden sticks instead of spoons for the tea and coffee because obviously actual cutlery would be too luxurious. The coffee, by the way, is their own brand of instant. I didn't try it. I don't trust the cleanliness of the place enough to make a drink. One of the cups had a wierd crust around the edge. It's probably just dishwasher salt... Right?

Next door have been quietly talking for hours. I can tell they're talking quietly because I can hear enough through the walls that if I wanted to I could actually make out their conversation.

The mattress is soft, which I think is about over-use because it's particularly soft in one area, I assume where everyone sleeps normally. As long as you don't mind rolling into someone else's divot I guess that's fine.

I went into the bathroom and honestly considered whether I'd be cleaner not washing in there. Check out my pictures of the dirty, crooked, tiling and what looks like a blood stain on the shower curtain. There are other stains and grime but I can only spend so much time photographing hotel rooms.

I did use the shower in the end, opting to leave the curtain open, and was greeted by a warm trickle from the shower head. I've seen more powerful streams of drool.

There's a Premier Inn just around the corner. Go there... Or if that's full get a £20 cab to the centre of town (because it's that far out of the centre) and find somewhere there. Just don't stay here....