The Cow Hollow Hotel — Hotel in Manchester

I booked a night at The Cow Hollow Hotel from the 11th-12th of October to celebrate my partners and my birthday as they fall on the same week, after a tough year we both needed a treat. We had a great experience checking in with welcoming friendly staff and the room, though a little small, was wonderful. Unfortunately during the night my partner had a nosebleed resulting in blood on the sheets. Not wanting to cause embarrassment I decided to grab some spare sheets myself from the storage room, I had previously seen, to replace the bedding. At 8:00am we where awoken by the room phone ringing which we answered too late and there was nobody on the other end. Not even 10 seconds later there was a loud braying on the door. We answered to one of the managers Darren accompanied by another manager Darren stated "we have cctv and have seen you stealing from our storage cupboard". I obviously recognised the mistake instantly and tried to explain the situation but couldn't get a word in edge ways. After Darren's accusations I closed the door, collecting the bloodstained sheets and took them to the lobby. The condition of the sheets made it obvious exactly what had happened. Instead of apologising Darren decided to Double down saying the owner has told him to bag search us at checkout. All of this was absolutely disgusting behaviour, Darren was rude, judgemental and condescending and made me and my partner feel like criminals. This whole escapade made my partner and myself feel very uncomfortable, so much so that we were too shocked and angry to enjoy our breakfast and decided to pack and leave straight away at 9:00am 2 hours earlier than anticipated leaving us with hours to wait until our lunch reservation. On checking our Darren conducted a public bag search in the lobby in front of other guests. We were both mortified and embarrassed, however I did take the opportunity to record this as it was simply unbelievable.

I emailed the complain about the situation after and got totally blown off most likely by the manager on question. Would not...

I booked a night at The Cow Hollow Hotel from the 11th-12th of October to celebrate my partners and my birthday as they fall on the same week, after a tough year we both needed a treat. We had a great experience checking in with welcoming friendly staff and the room, though a little small, was wonderful. Unfortunately during the night my partner had a nosebleed resulting in blood on the sheets. Not wanting to cause embarrassment I decided to grab some spare sheets myself from the storage room, I had previously seen, to replace the bedding. At 8:00am we where awoken by the room phone ringing which we answered too late and there was nobody on the other end. Not even 10 seconds later there was a loud braying on the door. We answered to one of the managers Darren accompanied by another manager Darren stated "we have cctv and have seen you stealing from our storage cupboard". I obviously recognised the mistake instantly and tried to explain the situation but couldn't get a word in edge ways. After Darren's accusations I closed the door, collecting the bloodstained sheets and took them to the lobby. The condition of the sheets made it obvious exactly what had happened. Instead of apologising Darren decided to Double down saying the owner has told him to bag search us at checkout. All of this was absolutely disgusting behaviour, Darren was rude, judgemental and condescending and made me and my partner feel like criminals. This whole escapade made my partner and myself feel very uncomfortable, so much so that we were too shocked and angry to enjoy our breakfast and decided to pack and leave straight away at 9:00am 2 hours earlier than anticipated leaving us with hours to wait until our lunch reservation. On checking our Darren conducted a public bag search in the lobby in front of other guests. We were both mortified and embarrassed, however I did take the opportunity to record this as it was simply unbelievable.

I emailed the complain about the situation after and got totally blown off most likely by the manager on question. Would not...

The ultimate triumph of style over function.

It’s difficult to know where to begin on what was wrong, so let me start by saying what I liked:

the staff and service were excellent. The bar was good. The breakfast was nice. Everything else was terrible.

We had a very poky room - 16. Dark, the blinds don’t open all the way because of entry door. Lights very dim and not much natural light.

Bathroom tiny, sink just big enough to get one hand in. Shower appalling. Runs hot and then cold with no warning. At least toiletries were nice. Towels minuscule

No cupboard or drawers to put things in. Not even a kettle or a table. Nowhere for luggage . 3 hangers on the main door but otherwise literally no space for anything.

Floor uneven and already scuffed - I assume it is recently opened. Even the bedside table (which was one of few spaces other than a small shelf which was occupied with water and a speaker) was taken up by a massive bedside lamp - which was dull when switched on.

So basically if you’re impressed by looks, this may appeal to you. However if you want simple things like space and cupboard, shelves , somewhere to put your luggage, a decent sized towel or a shower which doesn’t suddenly go cold and then hot again I can see the appeal. My regret is that I booked 4 nights and with the no refund / cancellation policy, I’m stuck for the duration. My advice is to Avoid at all costs unless you’re wanting to do a photo shoot, or are only there for one night with no luggage.

It’s a shame that the things which are usually harder to get right like Efficient and genuinely friendly staff are spot on . This is let down by structural issues like size of room, decor and lack of even the most basic facilities (reliable water supply, reasonably sized towels and space to...