Best Western Nittany Inn Milroy — Hotel in Armagh Township

Owner does not care about their loyal customers and is rude. I had a confirmed reservation for weeks, and then received a call from the owner who cancelled my reservation so they can charge other customers over 5 times my confirmed rate. This is a very poor business practice and no way to treat loyal Best Western customers. Honor your commitments and treat people with respect.

Travelers beware, especially Penn State alums and fans. This hotel may cancel your room out from under you, even if you have a confirmed reservation. Not fun if you think you have your travel itinerary all set, only to have your hotel room taken away from you so the hotel owner can make more money and gouge those traveling to Penn State. I would avoid this hotel, if possible, as there are many much better options in the area. Stay somewhere that cares about their customers and does not operate using unscrupulous business practices. Also, take note of the other reviews discussing dirty rooms, the filthy pool, and the rudeness of the managers/owners.

The owner is either just greedy or unpatriotic. Hotel chains have long offered a discounted rate to the Military and Government Service employees on both business and leisure travel in honor of their service to our country. I have worked for the U.S. Navy for over 25 years and I’m very appreciative of the honor and recognition bestowed by businesses who recognize the contributions of Military members and Government civil service employees. I’ve stayed in many hotels (including Best Westerns) where the Military/Government rate has been extended to me whether on Business or Leisure travel, including weekends. The facts here are, I properly booked a rate that was offered on the Best Western website which is meant to recognize our Military and Government members/employees and is available to use at all times. If the business does not want to offer such a rate to our country’s Military and Government members, then don’t offer it on the official Best Western website.

The actions of owner of the Best Western, Milroy, PA are either a greedy money grab, unpatriotic, or perhaps both. In either case they should be ashamed of themselves, and I don’t believe this business should be supported by customers who have many choices on where to stay. And, trust me, there is nothing special about this motel. Why patronize an establishment where the owners are rude, have little regard for their customers, operate with unscrupulous business practices, and don’t honor service to...

Have stayed here several times over the years and this particular place seems to be in need of some attention. ||As for Room 223 the door sticks so badly it requires a shoulder against it to close and kick to open. This is a fire hazard in the event of an emergency. Someone elderly would not be able to open this door. Toilet would not stop running. Tub faucet was falling out of shower wall. Room smelled musty. ||These are things housekeeping certainly is already are aware of and should not need a guest to point out.||As for our arrival, we pulled up at 12:17am after a 9 hour drive. At which time there was large gathering in the covered drive up entrance. Approximately 10-15 adults.||Young children were playing in the driveway which had to move out of the way in order for us to pull up to the front door. ||We observed that the adults were gathered out front smoking, drinking and partying.||Bottles of liquor including a half gallon of Captain Morgan and others were lined up on the sidewalk entrance as well as empty beer cans and trash from snacks like cookies and chips.||We asked the night clerk what was going on she told us it was a group for a baseball tournament.||We told her we had never seen anything like thibefore.||She gave us our room key and I asked where it was and if we were on opposite side of the street party to which she said it was not but if it got too loud to call her and she would ask them to quiet down.||We could clearly see she was not going to do anything about it after we expressed our concern upon our arrival and the young lady appeared intimidated by the crowd and by us pointing it out.||As we took our room I could hear the party out side and captured video of it from our 2nd floor room.||These guests dispersed after 2am and after a loud and disturbing entrance to their rooms we were finally able to get some rest.||Needless to say we will never...

I would like to follow up on Aaron Smiths review. We booked 20 rooms for our wedding through the Skipper room booking service because we could not get a hold of this hotel after calling and leaving messages multiple times. We signed a contract stating that 20 rooms would be held for our guests until may. When we called in January to ask a question we were told all our rooms were given to another wedding because we did not put down a credit card. The hotel had my email and phone number and did not reach out once to ask for this. Nor did the contract say it was required. We were yelled at by the front desk manager Roxie Summers and told it was all our fault and there was nothing she could do because she booked every room in the hotel for another wedding. She never once said she was sorry that our 100 guests now had nowhere to stay because of her.

We reached out to the manager of the hotel to make sure this did not happen to another bride and groom. He appologized by saying "I'm sorry but .... and continued to make up excuses as to why it was our fault". His only solution to our problem was to take rooms away from the other wedding party booked that night because as he stated they have 20 rooms but "they're not guaranteed". So even though this other bride apparently gave them a credit card he would still take the rooms away. Of course I refused and was furious as to why he would ruin yet another brides day.

I have never been so disrespected by a place I was trying to give so much business to. They were completely unprofessional and rude to me and my fiancé. To anyone thinking about booking a large amount of rooms DONT. Apparently they are never guaranteed and they will take them away from...