Mattress Firm Auburn — Hotel in Auburn

UPDATE: The king sized adjustable base we ordered with our mattress stopped working about TWO WEEKS after it was delivered and set up. I called the store hoping to get a replacement or someone out here to fix it..but instead I was told to call the number on the remote. I did that, we walked through a series of trouble shooting and determined it IS broken. Then the guy on the phone asked for my address to SEND ME THE MOTOR SO I COULD FIX IT MYSELF… mind you this is set into a bed frame so I cant wiggle under the bed. I STILL haven’t received the parts and its been weekS. No follow up, no help. Just lip service. I was sold a pile of junk that I can not move by myself and am now expected to somehow fix it by myself (if the parts ever show up). Probably once my return window closes. I did not sign up for this. No compensation. Totally conned.

OLD: great mattress buying experience. There was no pressure, or anyone lurking over our shoulder- yet Frank was at the ready with information and answers to our questions. We flopped on about every mattress in sight and narrowed it down to one, then frank mentioned if we like this particular one, we should check out this other one (we had somehow randomly missed) and sure enough it was even better! We went with Franks suggestion and returned the next day bank card in hand! The buying process was a breeze! Delivery set up, I cant wait to finally get some quality sleep!...

5/5 – Outstanding Experience at Mattress Firm!

I visited Mattress Firm yesterday around 5:30 PM, and I couldn’t be more satisfied with my purchase and overall experience. I was helped by Raun Silva, who was absolutely fantastic from start to finish.

Raun patiently explained the different mattress technologies, helping me truly understand what would work best for my needs. He took his time answering all my questions and even stayed past the store’s official closing time (until 6:30 PM!) just to make sure I had everything I needed.

On top of his excellent customer service, Raun gave me amazing deals:

I got a high-quality mattress that was on a special one-day discount for one-third of its original price.

He provided a huge discount on mattress removal and setup—something that normally costs around $200 in Worcester County (not to mention the hassle of arranging transportation for recycling).

I also purchased a great pillow and a mattress protector at a very good price.

Overall, Raun went above and beyond to make this an excellent buying experience. I highly recommend Mattress Firm (especially Raun!) for their incredible service, great deals, and genuine care for...

I just had the best experience at Mattress Firm in Auburn, Ma. I was created very warmly and professionally by Ryan Silva. He was extremely educated on the brands that his store carried. He answered every question with honesty and knowledge. I loved that he was able to answer every question I asked and provided great insight. He worked with after two visits to make sure everything was what we needed and wanted. He reached out to me via text but although I was reluctant, at first, to give him my number, it turned out to be very fortunate as I had a ton more questions after I left. He answered every single one of them quickly. We ultimately settled on a temperpedic split king mattress with the smart base. I was shocked to hear that they could deliver it and set it up the very next day. I can’t stress how positive my experience was!...