Jordan's Furniture Avon, MA — Hotel in Avon

If I could give this place and their customer service department zero stars I absolutely would! My husband and I purchased a home and heard nothing but great things about Jordan’s furniture so we took the leap of faith and got an amazing sales rep Ryan who helped us fully.

6 months after our purchase of our $3,000 bed frame that was complete SOLID wood, completely broke. I then reached out to customer service as we were not even able to use the bed frame and had to take our mattress and sleep on the floor for almost 2 weeks while I am currently 9 months pregnant! Jordan’s solution was to “repair” the bed and when they came out to “repair” our $3k bed frame they thought it was acceptable to drill 3 additional holes into our furniture and load the new holes with wood glue and then use a 1x1 piece of lumber to support the bed! I then called and reported this unacceptable behavior and unprofessional business they had done. The customer service representative told me “this is acceptable and that the wood needs to stay there for support”.

I then requested a manager and advised of what was going on, that manager had a little bit more sympathy and advised she would be frustrated as well and would not accept this resolution as well and offered to replace the damaged bed rail. A week after that call we got our replacements and when the delivery team came out to replace the bed rails, they neglected to support the headboard or footboard… causing the headboard and footboard to come crashing down on the metal center beam breaking one of the feet on the metal support as well as causing significant damage to the headboard and footboard! They thought they could take another piece of 1x1 and a dirty napkin that was covered in some substance and stuff it under the broke foot that supports the center beam! The two delivery guys neglected to tell me they damaged the bed even more and just pretended nothing ever happened but they were caught on our baby cam!

I then called and reported this to the customer service manager who advised she would replace the whole bed at this point since this is unacceptable. The following week another delivery team came out to replace the bed again and came to me to tell me that the footboard they had was damaged as well and asked me if I still wanted it! I proceeded to tell them I do not want a damage piece of furniture! I advised the delivery team that I would rather them replace EVERYTHING all at once instead of piecing everything together and unscrewing bolts every time as things over time are going to get lose and things will happen. Delivery team got mad and ignored my request. Had to call management who told them to take everything they brought back out and that they will only be replacing and installing the new bed ALL AT ONCE.

We then called and complained about how we have been very inconvenienced and have lost money every time they come out as I have to watch them like hawks. My husband and I have tried to contact corporate to get some sort of refund on our Jordan’s credit card as we have been inconvenienced so much and our furniture we bought was not cheap either and the most these customer services “managers” are willing to do is give us a $200 or $300 credit towards our Jordan’s card! This is absolutely a slap in the face and unacceptable! I will never refer anyone to this place, you are better off shopping at big lots with the quality furniture you get. And mine as well contact the circus for the customer service you receive when reporting issues with their product!

As of today we called in again to speak to the head of the department of customer services where we were refused to be transfer to anyone higher than a “manager” spoke to a gentleman named Andrew who stated this “offer” $200 or $300 credit and getting the items replaced is an outstanding offer and he does not think any more of a credit could be done 😂 I will not contact their customer service department again because the people that work there are incompetent! I want to speak to someone higher up such...

Jordan‘s furniture is probably the worst furniture store I’ve ever had the displeasure of shopping at. They sell Me a powerbase for my king size bed, delivered it broken, and when I called them the very next day they pass the book to bad gear. Which is the company that makes the bed I didn’t purchase a bed from bed gear. I purchased it from Jordan‘s furniture but for almost 2 years of the Constant back-and-forth calling back gear over and over and over again calling Jordan‘s Jordans refuse to take responsibility for selling me a defective powerbase and refuse to do anything about the problem. two years later, I finally got them to approve an exchange for the powerbase then they tried to charge me for delivery fee and taxes on it. I absolutely refuse. I had to say I didn’t break the bed. The bed was delivered from you guys broken, and absolutely refuse to pay for delivery and taxes on the exchange all those fancy commercials that you see on TV all the game mix as the end of it all they screw over their customers my suggestion shop anywhere but there if you wanna have a good experience it is absolutely the worst experience I’ve ever had with a business. When I purchased the bed, I paid a total of almost $5000 for a king size bed with a power base and it doesn’t matter how much you spend. They still would find a way to screw you over if there’s an issue. Do not I repeat do not shop there. Not even an apology for the trouble no discount on some other item if you choose to purchase something in the future, nothing they still try to get more money out of you to exchange a defective broken product that they sold you. Stay away from Jordan‘s furniture is not worth the headache, aggravation and...

My fiancé and I recently visited Jordan's Furniture with the goal of trying and purchasing a specific Tempur-Pedic bed, and our experience with Todd exceeded all expectations. When we first arrived, Todd greeted us warmly, but we mentioned we were just looking. He gave us space to browse but checked in at the perfect time, respectfully asking if we had any questions—and we had plenty.

What truly stood out was Todd's incredible knowledge and expertise. He explained the differences between mattress layers, recommended options based on our sleeping styles, and helped us identify the best match for our needs. It was clear he genuinely cared about helping us make the right decision rather than simply making a sale.

After we left to consider our options, we called Todd a few days later to place the order. He remembered us by name and even recalled the exact mattress we were interested in before we could even remind him who we were! Todd walked us through the purchase process, spending over 25 minutes guaranteeing there were no surprises and even helping us get a set of pillows as part of the package.

What made this experience truly memorable was Todd's kindness and genuine interest in helping us find the perfect mattress without any pressure or upselling. His professionalism, attention to detail, and personable approach made this an enjoyable and stress-free experience.

If you're looking for a new bed or just need guidance in making a decision, I highly recommend working with Todd. He is knowledgeable, approachable, and truly goes above and beyond for...