Sunset Motel — Hotel in Banning

A friend had recommended that we stay in the oceanfront Vern Brown Addition, so I went to their web site and clicked as follows:||||Rooms||Vern Brown Addition||Vern Brown Two Queens Room 358, 360, 362||Book Now||Enter Dates||13 room styles came up, so I clicked on double queen bed room MGQQ and then confirmed.||||When we got to the motel, they put us in the main building, rather than the oceanfront Vern Brown as requested. When I asked about this, I was told that code MGQQ is in the main building. There was nothing at all on the website to indicate what the various codes meant, and their website had led me directly to rooms MGQQ, presumably in the Vern Brown Addition. I asked what the price difference would be and they said $60 more per night. I was aghast at the difference and we stayed, disappointingly, in the main building. The room was about as expected for a 2-star motel, and definitely not worth the $127.93 a night (including tax) that we paid. They could see how disappointed we were at check-in and should have put us in the Vern Brown Addition as an act of goodwill. It certainly wasn't...

Worst hotel ever , the front desk lady or manager whatever she is is so rude and all she does it stare. Made me put a deposit and has still yet to send it back a month later! The rooms are nasty the blankets stink and the rooms are hot with very little AC. Like a previous comment said before even a minute later after checkout she’s judging You and throwing smart comments. Don’t waste Your time or money with this place or people. Her husband is okay she has an...

Well there was no real heating and I showed up during the day, the door didnt properly hold up, the toilets were for a child, its loud and when I made a phone call to get a different room was ignored I immediately asked to get a refund but they still haven't given back my money and I was only there for 30 minutes; I sure hope they see their reviews or at least give me my refund in full and not just...