Stay Aspen Snowmass — Hotel in Basalt

Really bad experience overall. Wrote to them and told them just some of the major problems we had and they never even responded. I thought they'd at least say sorry. Stayed in Snowmass during the hottest week of the year. No one mentioned there was no air conditioning and no way to cool down. The room was 80 degrees at 1am and everyone was dripping sweat. We were told 6 people could stay in the condo but it barely fit 3 of us. We would have been way better off just finding our own place and booking ourselves. Totally mislead and disappointed with what we ended up with. Most disappointing is they never responded or seemed to...

The Stay Aspen Snowmass agents were great at every single step of my vacation planning. They made sure I would be placed in the best property for my family’s needs, and my vacation was hassle free because of their extensive knowledge of the area. Since the agents live in Aspen & Snowmass, they can tell us all about the local tips, and also make the entire package to have everything booked in one place. I would never book a vacation in Aspen & Snowmass through any other channel – they’re the best, and got me the best...

Michelle at Stay Aspen Snowmass arranged a perfect 9 day vacation for our family of 10 last year. She had all the right recommendations for accommodations and restaurants, and the air and ground transportation were perfection. I had not been there for 14 years, and she coached me through all the new technology - lift passes, etc. Then she checked with me several times during the time we were there to be sure all was well. 2016? Michelle, get busy. We...