Hyatt House Seattle/Bellevue — Hotel in Bellevue

I’m type A and research potential stays very thoroughly so was impressed to find the Hyatt Seattle/Bellevue with dozens of consistent and recent highly positive reviews that I found all to be accurate during our stay as a family of three (2 adults + 6 mo infant). We booked a non-refundable stay weeks in advance (for the advanced rate) and I was able to upgrade our accommodations and add a night’s stay the week of via their online support. Fast online check-in & check-out allowed us to avoid waiting on concierge, therefore, giving us flexibility during our trip. The hotel was clean, well-maintained, easy to navigate, and with great dining selections—breakfast buffet & chef’s menu! There is ample seating in the dining hall, fresh food, and very helpful workers there. We stayed in a room on the 4th floor and although our confirmation email stated something along the lines of “Your stay is not eligible for automatic daily housekeeping”, housekeeping still came and tidied the room which we appreciated. Wonderful staff went above and beyond going out of their way to help us with our infant (ie. offering a plastic spoon instead of metal that was available); though these acts were small, they made a big difference for us during our stay as first time parents traveling with an infant. Guests were equally as friendly and polite!

**ONLY thing I would suggest (coming from a service industry work standpoint, not that the situation bothered me at all as I interact with dissatisfied clients daily) is training concierge staff to deescalate upset customers with simple, but meaningful phrases immediately and having them step aside with the customer to discuss their concerns more privately and quietly so as not to give other guests bad impressions of the hotel.

The situation: Around 5:20pm 11/4/2022 we arrived, baby in arms, to finish check in (receiving our key cards). At the front desk was a gentleman loudly discussing financial matters; how his luggage was still in the room and a company’s (unsure if Hyatt or other) failing communication with him causing concierge to inform him that there are additional fees not covered as check-out was earlier that day. The male guest rambled his grievances for 5 minutes before the concierge interjected with helpful statements and then complete...

Overall, my stay was satisfactory. The room was spacious, featuring a kitchen that allowed for basic meal preparation if you preferred not to dine out. Conveniently, Target, Safeway, and several Asian markets are just a 5-10 minute drive away.

The bed was comfortable, though the pillows were a bit too soft for my liking. The room was clean, and I encountered no issues during my stay.

The hotel offers a complimentary breakfast with a selection of basic items: coffee, tea, juice, milk, cereal, oatmeal, fruits, muffins, bread, scrambled eggs, sausages, hash browns, and yogurt.

Parking is free, with both covered and outdoor options available.

There is also a 24-hour gym and an indoor, albeit small, cold-water swimming pool.

However, there were a few aspects of the hotel that I found disappointing:

The swimming pool water didn’t seem to be refreshed often, as it was not very clear. It felt like I was soaking in a pool of chemicals. While I understand cost-saving measures, neglecting pool maintenance can lead to dissatisfied customers.

One of the elevators was out of service on weekdays, presumably to save costs.

The hotel has four parking spots equipped with electrical outlets for EV charging (requiring guests to use their own mobile charger). Although I saw it working briefly, the system appeared to become overloaded when three cars were plugged in, and it didn’t function for the remainder of my three-day stay. While it's commendable that the hotel offers this service for free, it needs to be reliable. I suggest the hotel have an electrician assess whether the current setup can support four cars charging...

We got here in the evening on 8/6/25, completely exhausted after traveling from California , only to find out that the two rooms we originally booked—with two queen beds for 4 adults and 2 kids—were unavailable due to maintenance, and had been changed to a room with just one king bed. This is not the same room type, and it does not meet our needs.

As a result, four people are now expected to share one bed and a sofa bed, which is uncomfortable and far from what we paid for.

When we brought this up, the manager—a woman—did apologize, but her attitude was still rude and dismissive. What shocked us even more is that she told us the room was non-refundable, and there was nothing they could do—even though the hotel is the one that made the mistake by not giving us the room we reserved. She even insisted she contacted us for the change,,however, we received neither a voice message nor an email notification to notify us prior to our arrival.

She even said, “No one ever complains about the sofa bed,” as if that somehow justifies the situation. That comment was completely inappropriate and unprofessional. We are not talking about other people—we’re talking about our experience, and this arrangement is not acceptable.

We did not ask for anything extra—just the room we reserved, and the basic comfort that comes with it. But instead, we were left with no real solution, no proper compensation, and no respect for our situation.

This is not how paying guests should be treated, and we expect this to be taken seriously and...