The Wayside Inn — Hotel in Cannon Beach

An employee of The Wayside Inn struck my vehicle with a forklift and pallet. The driver side passenger door can no longer be opened. I have a 2,500 mile trip ahead of me without the use of that door. Neither the employee (Bill) or the property manager (Eirin) chose to tell me. By luck I saw the damage after Eirin moved my car away from the furniture and dollies they'd piled up behind it. Only then did Eirin say she'd assumed Bill would tell me and she hadn't planned to. So much for telling me I didn't need to move my vehicle the previous day when I asked if it was in their way.

I've had long distance phone and email conversations with Eirin since 2015 about body wash, the upcoming furniture move and doggy daycare, but somehow smashing my vehicle was too inconvenient to bring to my attention, despite being 20 feet away from my room and having booked 13 nights for this visit.

Craig (corporate?) stated The Wayside Inn would take care of the damage whether through insurance or out of pocket if the deductible was too high. He stated nothing like this had ever happened in 22 years. Not sure how I'm supposed to take that since I'd have been happier if they hadn't hit my vehicle at all, especially as it has never been wrecked and it's value is now sunk. But this was better than Eirin's initial statement that Bill's insurance (personal?) would have to pay. I assumed all would go well from that point on but it didn't. It also didn't stop them from piling more furniture down the side of my vehicle in an adjacent parking spot after I'd moved it. I had to move my vehicle again to keep it from being damaged further.

The next day my insurance agent advised I get Craig's words in writing as well as the actual insurance company name and information. Eirin called Craig. She then told me that they were too busy right now with moving furniture and it wasn't convenient. She said I should be hearing from their insurance in a few days. Eirin now mentions I'll "probably" be dealing with "Todd" in the future. I reminded Eirin that insurance information is due at time of incident, not after a claim is filed. She said she understood but that if I didn't hear from insurance before I checked out (scheduled for a week later), they'd "try to put something together for me." I told her I am not going to keep chasing people for information. It hasn't occurred to anyone that blowing me off this way is not an inducement to stay further. Even having the police come out to file a report didn't produce the insurance company name immediately.

That day ended without hearing from "Todd." I searched the internet next morning for Westover Inns and found a phone number for a Todd and left a very clear message demanding I hear from him that day. I later received a text from Wayside's president, Greg Bedell with the proof of insurance. After a lengthy text from me about just how unprofessionally this has been handled, I received a second text with an apology for not providing the insurance information the first day and that this will get taken care of. Not an apology for hitting my car, just for not providing insurance timely.

There were multiple additional run-ins with increasing rudeness on the part of Wayside Inn personnel, especially Melissa. I'd had it with being nice. They acted as if I was causing them inconvenience by demanding very basic information. There's a definite lack of leadership and integrity at this family owned hotel.

Even early checkout was a bust. Eirin had offered one free night (pre vehicle damage) for putting me out of my room during furniture move week. That comp was not on my statement. I texted my disgust to Eirin, along with my shock none of my stay was comped after they damaged my vehicle. They still thought I should stay and pay them a second week. Eirin promptly comped the one night pre-damage stay. Went on to a delightful stay with the professionals at Inn at Cannon Beach a...

We've stayed at this motel at least 4 times before, it's our go to place because it's modest but clean and our kids love the pool. This is why I was so disappointed by the recent interaction I had with M from the front desk. I reserved online and the website has you specify how many adults, children, and whether you have a dog. I needed a dog friendly room so I put that there would be 1 dog. Their website said there was a double queen studio available. I put in my credit card info and was about to hit the reserve button...but then decided to call and make sure that the recent coastal flood advisory would not affect our stay at the motel. After M at the front desk assured me it was nothing to worry about I asked her if I should just reserve with her on the phone rather than the website. At this point she told me they didn't have any pet friendly rooms and told me their website cannot differentiate between pet friendly and non pet friendly rooms. This seemed odd to me considering it specifically asks if you need a pet friendly room before it searches. I told her that I understood but asked her if she could imagine why this might be disappointing to me? Had I just reserved online and driven to the coast we'd have been given a room. She smugly said that yes she understood why this may be disappointing but that she could not rent me "a pet free room" at this point I got confused by the wording and asked if she knew that I wanted a pet friendly room to which she smugly repeated, no joke, that exact same sentence using the term "Pet free". Then I said, I'm not trying to be rude but I want to clarify that we were talking about the same thing and that I would like a pet friendly room because I have a dog, to which she answered rudely and slightly robotically "I will not rent a room to you that is set aside foe people who need a pet free room". Well now I understood what she meant but was so put off by her communication skills that our conversation broke down even further. When I told her I thought she was being rude and that she might in the future try to lessen the blow by offering a 25% discount or a meal at Mo's for a future stay (I came up with these two things as examples really just trying to get across that to keep a customer after they felt slighted you might offer something..even just a bit of kindness rather than being rude) to which said that I was "insisting" she offer me a discount on my next stay and that she couldn't give me one...no I wasn't but at that point it was like talking to a wall so the call ended. Will never stay here again. On a side note the last time we stayed the shower drain was clogged and when I let them know I received a similar pretend polite response which amounted to "I'm sorry you feel like your shower shouldn't be...

This hotel hits the target in all areas! Every hotel staff we had interactions with were very friendly, all going above and beyond in their jobs. We ended up wanting to stay an additional night and they were able to get us a 3rd night but we had to change rooms. They made the transition as smooth as could be and even moved our suitcases while we were out enjoying the day. The room was very clean, modern, and well kept. Each room has a balcony with a view of the ocean. There is a street & parking lot between the hotel and the beach, but at night, there is no traffic and you can sleep with the sliding door open to listen to the waves. The pool/spa area was really nice... the pool was very warm and the night staff even let us stay in a little later than the hours posted. The hotel has beach chairs, blankets, toys & wagons you can borrow to take across the street to the beach. It was a huge plus in carrying everything over for a bonfire one night. We did have a power outage on our first night but the hotel keeps an emergency lantern in each room which was much appreciated!

There is a grocery store with a cafe right across the street. They have all the groceries you may need, a huge beer/wine selection and the cafe makes great breakfast! They also sell wood & kindling for beach bonfires!

This place is extremely pet friendly. They give you a doggy basket at check in with sheets to put over the furniture, towels to wipe your dogs paws, doggy food/water dishes, treats & waste bags. There is a doggy wash station to wash off your dog's feet if they get dirty running around the beach. They even have dogs crates you can borrow if needed. There is a huge grassy area designated for dogs to do their business.

There were a few drawbacks. The only one that bothered me was that the water temp was not consistent in the shower. On our first night, the water suddenly went hot, scalding my daughter's back. It would go from perfect temp to ice cold/scalding hot several times during a shower. It didn't do this every shower we took but it was an issue a few times.

The bathroom was tiny but with all the other pluses of this place, it didn't bother us too much. There are also no elevators so be prepared if staying on the 2nd or 3rd floors.

Overall, we can't wait to return to Cannon Beach and will definitely stay...