Candlewood Suites Cape Girardeau by IHG — Hotel in Cape Girardeau

If it wasn’t for the staff that actually tried to help, I would rate the hotel a 1. There are some innovative aspects of the hotel, such as the game room and the open meeting space but overall it’s missing the mark. As a conscious guest, I am aware that long term stays will usually have its ups and downs. LTS guest are on premise for long periods of time and will eventually experience one or two hiccups. It’s expected but the way that it’s handled makes all the difference. It was clear that my room contained mold as on arrival, one of my lamp shades actually had mold growing on it. My first thought was, the shade got wet and it was a one off. Once I reported it to the front desk, instead of housekeeping replacing the shade with a new one, they cleaned it with bleach and left it in the room. Thats was the first sign that this property did not handle client resolutions well. I then realized that the room was really moist and again, went to the front desk to ask for a resolution. I even suggested, can you perhaps put a dehumidifier in the room or a Damp rid (can be purchased at your local Walmart in packs). A week later nothing was done. I brought it up again and the front desk finally offered to move me to another room, 208. Although I knew it was going to be a lot I decided to pack and move. As I’m packing up, I’m looking around the room and I can physically see the mold growing out of the AC unit and at the bottom of the refrigerator, the refrigerator has so much black mold that white mold was growing on top of it. And before the GM says it’s untrue or exaggerated AGAIN, I have photos. I also showed these photos to the front desk and they put the blame on housekeeping. Mold is not something you can clean away, especially if is is in the AC unit, it’s a bigger problem. Once I get settled in 208, I also realize that there is a bit of mold on the ceiling of the bathroom, it’s not anywhere near as bad as 420 so I mention to the front desk, and ask Engineering to touch up the ceiling with some kilz paint and it should be ok. Again, I’m providing resolutions and guess what, that ceiling still looks the same way. There are other mentions that would prevent me from ever suggesting this location. Posting notes telling guest to take out there own trash to the dumpster because they don’t want you to leave it by your door. Soliciting for points on a quarterly basis. Cleaning the fitness center with an oil solvent and never addressing it. Washing machines and dryers are disgusting. Was there for over a month and never saw GM present. Housekeeping cutting corners when servicing rooms, horrible considering rooms are only serviced once a week and don’t forget, you have to take out your own trash. Definitely room to grow. Hotel has amazing potential and I hope some form of training is implemented to guarantee the success of...

As an IHG diamond member i would think i would be treated with a little bit more respect i spend about any where between 100 and 180 days a year in hotels And IHG gets about 98%of my business so its kind of im not sure how to word this so im going to be blunt if i mis place my room key and need a new one one should be made no questions asked and when i say if i find it ill bring it down to the front desk thats what im going to do but not at this hotel no new key for you they are going to follow you to your room and let you in everytime you need in not sure what kind of program that is but that needs changed and like now im kind of easy going but there are folks that would have a bigger problem with that than i do. So my last stay at this hotel was one that wont be forgotten i hope next time if i decided to stay there that the staff can respect the diamond status that i have earned with IHG $$$ and just make me a new key instead of treating us like we are children!!!!! Update 3/23/2024 8:22 am I was ban from this hotel cause they are claiming I smoked in the room and they have evidence well im calling them out right now whats your evidence cause if someone stays and they don't smoke how do you find evidence in there room ?? Ya you don't ,that the first dishonesty then after 7 weeks yes 7 weeks later they hit my card for 500$ 7 weeks im not exactly sure but I do believe 500$ and above is a felony when stealing correct me if I'm wrong please a unauthorized charge by the hotel 7 weeks after my last stay on top of banning me from ever staying there ( like I ever would again) from a false claim I smoked in the room when in fact I don't smoke . Well looks like that hotel and my self will be meeting one more time and it won't be in there lobby so this is to them since they won't return my calls you have till Monday morning 9am to credit the money you stole from my credit card if not credited back by Monday I will take further legal action against you !!!! Just in case you didn't read what I wrote I have been reimbursed by my credit card company cause I have fraud protection and we are not smokers you all are lies and cheats yalls day is coming this I promise!!! Mr. Derek that means you sir so keep looking for that server bring you a pretty little envelope or should I say a couple envelopes I don't know if they will be able to fit everyone's in one envelope ah who cares you can tell us in person how many there are toodle low...

The hotel is fine overall. It was clean and presentable for the most part. The pillows left something to be desired, but I have no major complaints about my the presentation of the room. I feel that the kitchen in our room was well equipped to cook a meal and there were several other thoughtful amenities. Dish soap and the like. However, with that said, our problems began at the front counter. Somehow, and for unknown reasons, my reservation was canceled. I had a notice in my email about my upcoming stay, and even a reminder email of what day and time to arrive. I had never been emailed about any cancelation, yet it happened all the same and with no notification. After some haggling with the desk clerk, I was finally given a room with only a small increase over the original price. I was then told my new room would not be ready for at least an hour beyond my original check-in time. This was already throwing a wrench into my plans for the day, but ok, I can deal. Later that evening when I returned to my room, the DVD player did not work, once again hurting my plans of a relaxing dinner and movie. I called the front desk and was assisted by a helpful staff member named Chad. Chad had my DVD player replaced within 20-30 minutes. That last time I stayed in this hotel (1 year prior) there multiple things in the room that did not work so from my experience this is commonplace.) So far, these things were minor inconveniences and not enough to really get under my skin...not until the next morning. Our check out time was 12 noon and by that time, we were packed and ready to go at exactly 11:40 am. On our literal way out the door, our room got a call. I thought that was very odd, but I picked up all the same. On the phone was a female staffer who was reminding us to kindly get out of the room so it could be cleaned for the next person. Really? I thought my check out time was 12? Why then at 11:40 am I getting a rude and unnecessary call reminding me to get out? I was too angry at this point to face the clerk for a checkout. I left the keys in the room and took my leave. I had half a mind to stay in the room until 11:59 out of spite, but after that ungracious Candlewood goodbye, I was too ready to leave that hotel behind me to stay another moment. Btw, in case you're wondering the check out time is posted as 12 noon. Most places is 11am. But here it is supposed to be noon. But I guess it' is really 11:40, just ask Danielle at...