Hyatt Place Chesapeake/Greenbrier — Hotel in Chesapeake

I have never written a negative review for a hotel before in my life, but I had the most shocking experience with hotel management at this Hyatt Place. It was so bad that I feel the need to warn other families with children.

We had business in the area and were booked to stay with our two year old and five year old for a few nights. On our second night there, we were all running on empty after a 10+ hour travel day the day before + a very long day.

We got back to the hotel around 7:30 and got up to our room, and my two year old was crying from exhaustion. We couldn’t calm her down for about 20 minutes despite trying everything we could. (Mind you, this was before 8 pm.)

Of course, we always make an effort to keep our children from being too loud and teach them to respectful of those around us — but every parent knows they can’t control every factor or how their children react to new environments and situations. Especially with a two year old.

We got a knock at the door as we were getting her into bed. It was the General Manager, and he was incredibly rude and aggressive towards us. He told us that “the whole floor” had complained about how our toddler had been crying for “two hours,” both of which were clear and obvious exaggerations. He asked “what was going on” and demanded what we were doing to “make her stop.”

There was never an ounce of compassion, care, or kindness in the conversation. My husband apologized and told him we were doing what we could to get her to sleep. She fell asleep shortly thereafter and we all slept through the night.

The next morning, as I was walking toward my car in the Hyatt parking lot, the same General Manager followed me and my children out the doors and into the parking lot, stopped us, and demanded that I keep my children quiet tonight or he would move our rooms. To say I was shocked and nearly speechless would be an understatement.

I told him my child hadn’t cried other than that 20-30 minute window the night before. He told me that “the lady staying in the room below (us) could hear my children jumping.” I told him they absolutely were not jumping but he continued to argue saying that we were disruptive and would need to move rooms if I couldn’t control them. I told him that this interaction was incredibly rude and I asked for his name, which he gave me. His parting words were that taking his name down “wouldn’t make a bit of a difference.”

I learned the reason that he knew nothing would happen is because he is the GM of this hotel!! I am truly shocked that (1) a GM would FOLLOW a mother and her two young children OUT of the hotel and (2) threaten her with the supposed behavior of her kids. We travel 15-20x a year WITH our kids, including when they were babies, and have stayed in everything from basic hotels to luxury resorts and my children have always been treated kindly and equitably from management at the places we’ve chosen.

We were scheduled to stay a third night but I no longer felt safe or comfortable on the grounds and we left and checked into a new hotel as quickly as possible — something I have NEVER felt the need to do before.

I filed a complaint with Hyatt, who specifically told me that this matter would be passed along to the GM for review. That is laughable since it’s the GM I was dealing with in the first place.

So, take our horrible experience and learn from it — absolutely avoid this hotel at ALL costs if you...

This location does not deserve the Hyatt branding. After being checked in, I went to the hotel to learn I was moved to a smaller, more basic room.||The replacement room was dark, noisy, smelly, & not properly cleaned. ||I spoke to the GM, Moeen K. and he refused to put me back into the previously assigned room even though it was definitely available (confirmed by corporate reservations).||Evidently Mr. K. was having a very bad day as I approached him in a very kind manner and did absolutely nothing to be treated this way.||His response was to cancel my reservation with no response or apology. Basically the equivalent of being “walked”.||The other neighboring locations were almost sold out, however, I called one particular location and explained what had happened at Chesapeake and were totally opposite and extremely sympathetic.||They said “we have heard about a lot of issues about the Chesapeake property and their management. Let me create a reservation for you and honor your rate”. They even sent up a tray with a whole bunch of snacks.||Note that I am also Globalist in the World Of Hyatt program and stay at Hyatt’s frequently and never had any kind of treatment such as this.||The next morning the GM of the new property I was staying at contacted me and apologized on behalf of what happened at the Chesapeake location and he too often receives complaints regularly about them. This apology really caught me off guard and meant a lot to me.||He felt embarrassed about what happened and asked if there was anything else he could do. I told him “no thanks as his team already went way beyond last night to help a frequent Hyatt guest with no place to stay”. I told him I’m a customer for life at his property and how much it means that he contacted me.||He told me to open a case with Hyatt Guest Relations. I did that and the person from corporate was absolutely stunned about the situation and they are reprimanding the property.||I will not ever know how exactly they were reprimanded but I hope that Chesapeake loses their franchise with Hyatt as they absolutely deserve it based on the condition of their property...

Do not book with Hyatt !! They got one star because I couldn’t give them zero. The employees at this hotel were terrible. Manager included. I booked thru Priceline . Abt 6 hours after checking in I received a call from the manager stating I hadn’t checked out my room and I hadn’t paid for the room either. I was so confused being that Priceline authorized the payment the day I booked. He went thru his system and realized that what we had been looking at was a cancelled reservation thru booking.com ( I cancelled with booking bc Priceline was cheaper) he never apologized for the misunderstanding he just continued to tell me I was wrong and I had never cancelled to original reservation. Once I got to the hotel I went to him to show him the emails that I had cancelled the initial reservation days prior and he still tryna wanted to argue. He pulled up a system stating he’d cancelled my reservation on the 26 . The system showed exactly what I had been saying that it was cancelled on the 24th and they tried to double charge me on the 26th. I ended up just walking away from him bc it was like talking to a brick wall. Day of checkout comes and checkout is at 12. 10:30 I’m heading out to start packing the car up and housekeeping is standing outside to door asking if I’m leaving .. I said yea at 12. I go back into the room left the cooler in the door to round up a few more things and housekeeping walks right in like I’m already checked out. They were basically rushing me out the room and I don’t appreciate it. One of the guys didn’t feel right abt it and the two employees started arguing right in the doorway to the room. I will NEVER book with Hyatt again. This experience...