Hotel Chino Hills — Hotel in Chino Hills

For the price of there hotel go stay somewhere else. Don’t make the same mistake as I did.||||The whole thing started off bad. I booked the room last minute I should’ve did more research. The venue over location changed so I did call and ask if I can change the reservation to a different date or just stay one night, but since I booked a nonrefundable room they said no which is fine. It was my mistake but what I couldn’t handle was how abrupt and rude the manager was. He was cutting me off midsentence and wouldn’t even let me ask the question. I took it for what it was expecting to at least stay in a decent hotel. ||Me and three Young children that I had with me arrive later in the evening around 10 o’clock at night. Check-in was easy and the gentleman working was actually really nice. We get into the room and notice right away the smell walking down the hallway into the room. You can smell the cigarettes and it was a damp stench along with the cigarette smell. I looked around the room and noticed immediately that the room was filthy. There was foil with white powder residue stuck in the vents of the AC unit along with an inch of black dust. The bed was covered in the same black dust. I looked on the floor and all you can see is white bright spots throughout the whole carpet you can tell the carpet hasn’t been cleaned at all in a very long time. The cabinet was falling apart and more of the white residue was on the nightstands as they looked like they were peeling off. The walls were dented with black marks around all the walls not just one all of them. There was food stuck in between the walls and the bed it was completely disgusting. I knew right away I was in a drug room. I went downstairs and told the gentleman and he apologized he showed me another room that was a little bit better but not by much. The second room the bed was falling apart the same smell, and the floor was absolutely disgusting it was sticky as you walk to you had to wear shoes. There were stains on the bed and the bath towels you can see right through them. There was used chewing tobacco at the end of the bed on the floor. But it was so late we had to leave early so I made the girls just go to bed so we can try to get some rest before an early morning. We didn’t have much choice at this time because it was so late. ||||We were up all night yelling neighbors upstairs. I know this was not the hotels fault but also felt with the type of hotel I was staying in and the people above us did not make me feel safe with three younger children. We leave for the day around six in the morning and come back to the hotel around 6 in the evening and realize that the TV is not working. I go to the front desk and a young girl lady was there. I said is there anything we can do about the TV I’m sorry that I have to complain. She immediately called the manager over. Once he came over I realized it is the same guy that I spoke with over the phone. He was immediately dismissive rolled his eyes and said to me we already moved you the most we can do is move you again. I said it is already late in the evening there’s no nothing else you can do like send someone up to look at it? he said no and I said I do not want to be moved. I’m thinking I don’t wanna be moved into another filthy room. I knew right away anything I say he’s gonna be rude and abrupt just like he was over the phone and just like he was at the moment rolling his eyes and had a tone in his voice like someone talking down to you like a child. I’m exhausted at this point left the front desk And said thank you for not being helpful at all. We left halfway through the night or early morning because none of us could sleep. We get to where we needed to be and slept in the car before our ||event. We couldn’t sleep for the same yelling neighbors and thinking something could be crawling on us at all times it was that disgusting. It definitely is a drug hotel. Once I get home I reached out to get my money back. I went to the hotel first. His first response is he seen that I try to move and cancel the reservation so he thinks that I was just trying to get out of payment. It was an extremely rude message and if he was smart at all he would’ve known that I could immediately called my credit card company before I even showed up. His name was Mike who was messaging us back-and-forth and was rude told me he is the GM. The night that I spoke to the manager at the front desk I did call back down and ask him for his name and they told me his name was Sam and he was the||GM.( I was being lied to and no staff member can tell me who actually owns the hotel. Wired… Unfortunately we did Look at rooms for Saturday night to move in a different hotel but anything by our area was sold out by that||time. So we were stuck I was willing to take the financial hit for how disgusting the hotel was. ||||I personally travel once every other month I have stayed at travel lodges motel sixes and usually I do my best to do research at this point we booked us last minute and made that mistake of not researching. I have never in my life experience such a nasty stuff and a disgusting hotel room and I have stayed in not the best. I am the person that will pay the extra 50 bucks to stay in a clean room. Their hotel room rate was $144 a night and for that rate I could’ve stayed at a Holiday Inn which I should’ve done but originally this hotel was close to our original location where we needed to be . This hotel should not be charging more than $20 a night. It looks like a massive sex drug room. I don’t mind older hotel rooms as long as they are clean. I have never experienced such a terrible manager and hotel in my life. It’s sad because a company could have so much potential to make great money because it is near some great spots like the sport in Baseball locations. Customer service can go along way, and if your rooms are outdated if they’re clean most people don’t mind. Don’t stay here you’ll be treated like garbage on top of staying in a garbage room. They are way over priced in all reality they should not be renting those rooms out they are definitely a health hazard. The photos that they have on their website booking.com Expedia is not what you will get. I have learned my lesson and I know when I come back down next month myself and my organization will definitely be staying far away from this place and we will make sure that we can tell as many people as we can to...

For the price of there hotel go stay somewhere else. Don’t make the same mistake as I did.||||The whole thing started off bad. I booked the room last minute I should’ve did more research. The venue over location changed so I did call and ask if I can change the reservation to a different date or just stay one night, but since I booked a nonrefundable room they said no which is fine. It was my mistake but what I couldn’t handle was how abrupt and rude the manager was. He was cutting me off midsentence and wouldn’t even let me ask the question. I took it for what it was expecting to at least stay in a decent hotel. ||Me and three Young children that I had with me arrive later in the evening around 10 o’clock at night. Check-in was easy and the gentleman working was actually really nice. We get into the room and notice right away the smell walking down the hallway into the room. You can smell the cigarettes and it was a damp stench along with the cigarette smell. I looked around the room and noticed immediately that the room was filthy. There was foil with white powder residue stuck in the vents of the AC unit along with an inch of black dust. The bed was covered in the same black dust. I looked on the floor and all you can see is white bright spots throughout the whole carpet you can tell the carpet hasn’t been cleaned at all in a very long time. The cabinet was falling apart and more of the white residue was on the nightstands as they looked like they were peeling off. The walls were dented with black marks around all the walls not just one all of them. There was food stuck in between the walls and the bed it was completely disgusting. I knew right away I was in a drug room. I went downstairs and told the gentleman and he apologized he showed me another room that was a little bit better but not by much. The second room the bed was falling apart the same smell, and the floor was absolutely disgusting it was sticky as you walk to you had to wear shoes. There were stains on the bed and the bath towels you can see right through them. There was used chewing tobacco at the end of the bed on the floor. But it was so late we had to leave early so I made the girls just go to bed so we can try to get some rest before an early morning. We didn’t have much choice at this time because it was so late. ||||We were up all night yelling neighbors upstairs. I know this was not the hotels fault but also felt with the type of hotel I was staying in and the people above us did not make me feel safe with three younger children. We leave for the day around six in the morning and come back to the hotel around 6 in the evening and realize that the TV is not working. I go to the front desk and a young girl lady was there. I said is there anything we can do about the TV I’m sorry that I have to complain. She immediately called the manager over. Once he came over I realized it is the same guy that I spoke with over the phone. He was immediately dismissive rolled his eyes and said to me we already moved you the most we can do is move you again. I said it is already late in the evening there’s no nothing else you can do like send someone up to look at it? he said no and I said I do not want to be moved. I’m thinking I don’t wanna be moved into another filthy room. I knew right away anything I say he’s gonna be rude and abrupt just like he was over the phone and just like he was at the moment rolling his eyes and had a tone in his voice like someone talking down to you like a child. I’m exhausted at this point left the front desk And said thank you for not being helpful at all. We left halfway through the night or early morning because none of us could sleep. We get to where we needed to be and slept in the car before our ||event. We couldn’t sleep for the same yelling neighbors and thinking something could be crawling on us at all times it was that disgusting. It definitely is a drug hotel. Once I get home I reached out to get my money back. I went to the hotel first. His first response is he seen that I try to move and cancel the reservation so he thinks that I was just trying to get out of payment. It was an extremely rude message and if he was smart at all he would’ve known that I could immediately called my credit card company before I even showed up. His name was Mike who was messaging us back-and-forth and was rude told me he is the GM. The night that I spoke to the manager at the front desk I did call back down and ask him for his name and they told me his name was Sam and he was the||GM.( I was being lied to and no staff member can tell me who actually owns the hotel. Wired… Unfortunately we did Look at rooms for Saturday night to move in a different hotel but anything by our area was sold out by that||time. So we were stuck I was willing to take the financial hit for how disgusting the hotel was. ||||I personally travel once every other month I have stayed at travel lodges motel sixes and usually I do my best to do research at this point we booked us last minute and made that mistake of not researching. I have never in my life experience such a nasty stuff and a disgusting hotel room and I have stayed in not the best. I am the person that will pay the extra 50 bucks to stay in a clean room. Their hotel room rate was $144 a night and for that rate I could’ve stayed at a Holiday Inn which I should’ve done but originally this hotel was close to our original location where we needed to be . This hotel should not be charging more than $20 a night. It looks like a massive sex drug room. I don’t mind older hotel rooms as long as they are clean. I have never experienced such a terrible manager and hotel in my life. It’s sad because a company could have so much potential to make great money because it is near some great spots like the sport in Baseball locations. Customer service can go along way, and if your rooms are outdated if they’re clean most people don’t mind. Don’t stay here you’ll be treated like garbage on top of staying in a garbage room. They are way over priced in all reality they should not be renting those rooms out they are definitely a health hazard. The photos that they have on their website booking.com Expedia is not what you will get. I have learned my lesson and I know when I come back down next month myself and my organization will definitely be staying far away from this place and we will make sure that we can tell as many people as we can to...

Very nice and elite hotel for the price. though it doesn't have complimentary breakfast it has all the other amenities including an indoor heated pool and hot tub work out room. free complimentary bottled water and coffee. Sink kitchenette microwave and fridge decent sized bathroom (I stayed in the double king bed room that includes two kingsized beds a kitchenette (sink) and cupboards microwave fridge coffee pot. my stay was very nice and I would definitely come back and stay at hotel Chino hillls. if your looking for a quite and secluded area away from LA that's not a super long drive from the LA plus ghetto sub cities I'd stay in chino hills. one thing you must know about LA is that anywheres in the valley is the ghetto straight up calling how I see it if you live in the hills you got paper if you live in the valley you live in the ghetto. this hotel is just on the border line of the valley and hills it is stationed off CA 71.it's a pretty decent place to stay for the price definitely worth it. if you have valuables you brought in and from any state I would tell you to always take them with you as I trust no one in the hospitality service. it's your decision though, you could spend top dollar to stay in the ghetto or you could spend less then usual to stay in a pretty clean and beautifully ran hotel at a fraction of the cost. I would suggest giving chino hillls hotel a try it is a beautifully run and taken care of hotel. properly ran service management is run properly if there's any problems they will fix it ASAP. the carpets in some rooms don't always look the best but you cannot blame this on hotel management as there are locals and travelers that have no respect and do not take there shoes off at the door. other then that and the complimentary breakfast I will rate this hotel five star. it is family friendly and definitely worth the money, very quite and clean place to stay don't take my word for it though check out hotel chino hills yourselves and see for your self how nice it is. I will definitely be back on my next adventure out to California and I am very thankful for hotels like hotel chino hills that offer hospitality for a fraction of the cost in a decent area. why pay more for ayres or the others in chino 130 or 140$ a night when you can stay at hotel chinohills between 80 and 100$ a night? I hope this review helps to make a positive decision for you and your family as I said before it is family friendly and located in a decent spot not in the city of chino but in chino hills which like I said before the hills is where the money is at not in the valley choose wisely and stay in the hills not in the ghetto a* valley where yucky gangmembers and low lives with no money having A* live at I promise you will feel a lot safer in better outside of the valley and away from the yucky gangs and lowlife criminals the state of california has California reminds me of NewYork city (not state) so if your smart you will stay in the hills or next to the hills as most of the ritzy or rich stay in the Catskills or downtown manhattan and stay away from the boroughs in the city I will say the same about California and the sub cities there of California stay close to the hills and stay away from the valley and all the sub cities of that valley unless being around gangmembers and shootings and a possible robbery is your thing go to the hills and enjoy...