Starbucks — Restaurant in Chino Hills

Edit: (Old comment below)

New comment: Ordered iced grande blonde triple soy latte. They added sweetener. The reason I became upset is because I've ordered this drink a thousand times. And it is the same mistake employees make at several locations.

My passion behind my response is that the guys mistake is a symptom of a much larger problem. He even asked are you sure? Maybe its the soy? Lolol. Nah bruh I ordered this drink a thousand times. And its sweet. When an employee forgets something that's one thing. When they add something that's not there it means another. Ask a linguist or business psychologist and educate yourselves.. Go down the rabbit hole and learn, this happens when a corporation gets too big to not be able to solve simple issues. This Schultz guys greed has trickled down into the poisoning mindset of low level managers and supervisors and is prevelant in most major corporations. There is a breaking point where they eventually must do harm to their employees and customers to grow. Just another reminder for me to boycott starbucks again. I have devoted my life to small business and taking market share from all of the top slave corporations.

Old comment: I solved the manager's problem with people smoking next to drive thru sign for her. She gave me the corporate answer, "that she can't do anything" about the smokers next to drive thru sign. The conversation I had with the neighboring business only took a few minutes. I know corporate retail chains don't have the company culture to solve small nuisances like this, but I thought I'd like to show the manager and other employees how and what to do if they ever become a business owner. Problem solved. Your...

I've just moved here recently, and I really enjoy this Starbucks. The staff is incredibly friendly and you can tell they're not just here to do their job. The atmosphere and vibes that some of the staff members give off really do liven the place. The staff would smile amongst each other, welcome anyone who walked in with a warm welcome, and even the small conversations with customers are done in a warm, friendly manner.

The staff here are really accommodating too. I'm mute, so I use a text to speech app to order. There were a few times when my app lagged as I got to the counter, but despite the brief moments of silence, the cashier waited patiently.

I really appreciate this kind of friendly staff since I've encountered some staff members who would grow impatient or even retort back. It had made me never visit certain locations again out of fear of experiencing the same thing again.

So to the staff in this Starbucks Location (especially Conrad [? I'm not sure if this is his name since I couldn't see a name tag from where I sat, but taller male, wears glasses, light brown hair ?] and another male staff who wears a white cap backwards, and the staff who worked on 8/25/2022 at around 9am), thank you so much for being such...

I have visited this location many times. But today's event really rubbed me the wrong way. I was going through the Drive Thru around 7:30 a.m. this morning. I ordered a grande size drink. Once pulling up to the window, I paid and waited for my usual. The cashier asked me if I ordered Tall or Grande which I replied as Grande. Once receiving my drink, I immediately noticed that the cup was lighter than usual which prompted me to open the lid. The drink was not filled to the rim nor was anywhere close to it. I asked the cashier if the drink is to have this much space from the rim. She took the drink back and then admitted that the batista made the drink thinking it was Tall size which rubbed me wrong even further. To be honest, I'm not even upset about the sizing error. What annoys me is that the barista gave me a Tall size drink in a Grande size cup knowingly- and thinking I would not notice. The morale is what upsets me to be honest. Please do...