Cottages @ Julep Farms — Hotel in Clayton

Enhancing Customer Service at Julep Farms - A Call for Improvement

I recently had the opportunity to visit Julep Farms, and I wanted to share my experience with you all. While the location itself is undeniably beautiful and boasts an outstanding store and landscape, I must address a crucial issue that I encountered: the consistency of customer service.

Upon researching the Google reviews for Julep Farms, it becomes evident that there is an ongoing problem with customer service. While some reviews praise the service with 5-star ratings, many others express dissatisfaction. As someone who believes that the quality of service stems from the top, I strongly believe that leaders should step into their roles and prioritize education for their employees.

It is crucial to hire individuals who possess the necessary experience and customer service skills for a place like Julep Farms. However, if an employee is struggling or showing signs of inadequate qualifications, it is the responsibility of the leaders to consider repositioning them within the organization. In cases where the employee is unable to handle their current position, it may be necessary to make the difficult decision to move them on.

My personal experience at Julep Farms further highlights the consistency issue. As part of a party of 9, our waitress appeared to lack the necessary qualifications for her role. She struggled to spell "screwdriver" for two individuals who ordered the drink and had never even heard of "hot chocolate" for others who requested it. These instances clearly demonstrate her lack of qualification to be a server, regardless of any staffing challenges. However, I must commend the kitchen staff for preparing our meals correctly.

Unfortunately, when it came time to pay, our waitress made some remarks that left everyone feeling uneasy about handing over our credit cards. This further emphasizes the need for improved customer service at Julep Farms.

In conclusion, while Julep Farms offers a visually stunning experience with ample parking and clean bathrooms, it is important to be aware that the level of service can be hit or miss. I encourage you to give it a try, but I want to ensure that you are fully informed about the potential service inconsistencies. Let us hope that the leadership at Julep Farms takes the necessary steps to address and rectify...

We booked the Sweet Tea Cottage for three nights and Magnolia Cottage for two nights for our wedding weekend in Sky Valley. The furnishings were very high quality; both cottages were very comfortable and decor was modern and cozy (very Chip and JoAnna Gaines-esque). LeAnna at the front desk was so nice and accommodating (although we never met in person, we communicated several times via email).

It was the perfect place to take our getting ready pictures (boys were at Magnolia and girls were at Sweet Tea), and we even did our first look and said our vows right there in the back yard of the Sweet Tea cottage. It felt very private and the views were beautiful. We ordered some lunch to go from the restaurant to munch on during the day of the wedding which was super convenient and everything we ordered was really tasty (i.e., smoked chicken salad croissant, and the Cooper Gray). Also, the supply of coffee and waters were much appreciated. I will always have fond memories of the place because of these things.

However, there are a couple of things that could definitely use some improvement- both cottages could have been cleaned more thoroughly, there was dust on the floors throughout the Sweet Tea cottage and the bathroom had not been cleaned very well at either cottage (there was urine on one of the toilet seats and hairs on the bathroom floors). Also, the price tag for three nights at Sweet Tea was $1,400 which is incredibly steep. We booked back in April for our October wedding and the prices had decreased since we booked but no such luck on lowering the price for our stay (it was a difference of $156 and if they had adjusted the price for us, it would have made all the difference as far as customer service goes). I also noticed that they had changed their pet policy since we had booked, and even though we were not planning on bringing our dogs, I would have been upset if we were planning to bring them and then were not able to (dogs were originally allowed at Sweet Tea and now they aren't- however, I do understand why that may have changed).

So, all in all, I would say it is a really great place for a special occasion, especially seeing as how nothing else in the area really compares, but I don't see ourselves going back just for a...

We stayed at The Maison Blanche Cottage and it was a very pleasant experience. The bed was extremely comfortable, and everything was clean. The decor was beautiful and top-notch, and the view was absolutely breathtaking. The farm animals were a bonus, they were adorable!

However, there were a few things that could have been better. The cabin had a wood-burning fireplace, but they only provided a couple of small logs, barely enough for a fire. When we called to ask for more, we were told they do not provide additional wood. If that’s the case, why not install gas logs instead?

Also, essential supplies were lacking. They did not provide trash bags, paper towels, enough toilet paper, laundry detergent, or even coffee. We had to call just to get more trash bags and a single roll of paper towel. With the size of the kitchen, you would expect it to be well-equipped, but unfortunately, it wasn’t. The bathrooms could also use significant updates and should be slightly bigger, probably why they don’t post photos of them online.

As food lovers, we were extremely disappointed with the food at Julep Kitchen. It was overpriced for the quality provided. The restaurant itself is beautifully decorated, which gave us high expectations, but the food did not match the ambiance. They really need to rethink the menu or hire a new chef because, as it stands, it’s a letdown. If you’re looking for a great meal, head to the restaurants in Highlands, they are 10x better.

Overall, our stay was lovely and relaxing. The farm animals added a charming touch, but I would come back only for the accommodations and...