FLEX Spas Cleveland — Hotel in Cleveland

Changing from previous 5 star rating to a 1 star after my past couple of visits over the last 4-6ish weeks. Always had a good time here over the past year of frequent visits. So my visits about 6 weeks ago, went alright. However, my room was not just dirty, but trashed. Cig butts, wrappers, visible smears on wall. TVs all seem to have missing buttons and angled to where you can't even really see them (if they do even work). I used the provided sheet and cases and use my towel on the bed mat. Left with probably two dozen bug bites (I'm extra allergic and swell up on just 1 and I had two dozen) all on my which was against the covered bed mat. Not even sure what it ever wws that bit me so many times. They lasted at least a week, we're very irritating, and made the that week miserable. Relied on many antiinflammatories, allergy meds , aloe, witch hazel, and topical cooling benadryl. The worst part, upon checking out of that visit with the assistant manager who usually works the front desk during 1st shift. White dude with a little chub to him, black hair-rudely informed me that my driver's License was simply .... Missing. Had ME go ask his workers what could have happened to it, all while doing nothing and just assuring me it wasn't his fault. I left my number with him, and left without my ID that day. (Which I had just gotten that week after getting my wallet with my SS and I'd stolen, made it complicating to get). Anyhow, I get a text a week later from a maitnence employee, saying my ID was brought back by a man who surely was expecting to get his but ended up with mine. (He was an older man in 60s vs me who is 23) I was told I had to come pick it up even though I live over an hour away and asked if it could bee mailed, even offered to send an envelope with the postage already on it....but nope. So I drive up there and got it, thought I'd stay for a. Little bit while I was up there it went OK. Left. And just last week after not going for a month or so, went and got a room. When I first arrived, the front desk at night was sleeping. I rang bell, best on glass. Went back to my car. Came back in. Tried it all over again. Took me probably 15 minimin to wake him up. Which I've never not once been snarky, unpleasant , or anything like that. However, I fell asleep. That same daytime assistant dude, knocked on my door and instantly uses his keys to enter even though I responded with "yeahh?" And I'm naked of course. All to tell me it was time to check out. I gathered my things and did so after about 15 minutes of that happening. He was really short with me, and told me the next time I come there will "probably" be a late fee on my account because I took 15 mins to get to the front. Something that isn't any policy or anything posted, or mentioned ever, not even other times when I stayed a whole 24 hours without renewal or ever being asked to leave. But just that guy barked that at me, like it was such a horrible thing ggfor him to have to walk back to my quiet room just a locker room away from the front desk. Mind you. NOT ONCE...was I ever apologized to for the ID thing, I never made a fuss about it, or demanded anything for my major inconvenience due to their mess up. And now I'm a good loyal guest, who cleans up and litterally brings Clorox wipes and leaves my room cleaner than when I got there. Never made any request or bothered anyone, or hardly left my room but for a shower or a vending machine stop. And I'm suddenly being treated foul and feeling very unwelcome and offended. Especially by the assistant manager who couldn't even call me when my ID was dropped off, and had a maitnence person text me daysss after on the matter. Therefore, if I ever return it'll be a good while. I could care less about the late fee BS he pulled out of nowhere even though the rooms are far overpriced for having to clean them yourself, clear your own bed, have people disrespect your privacy by barging in with the master key. All I would have appreciated was an apology...

I had another "first" today. I was planning on meeting friends today at Flex for a day of relaxation. Upon checkin I was notified that I have been placed on a "banned list" from Flex by the manager. I hadn't attended Flex since last fall but have been a long-time supporter of the facility for over a decade. I was told that I was banned because of an "incident" in the fall. The only incident that happened in the fall was that I had completed an online Yelp review after my visit in the summer of '17. At the time of that visit I was shocked at the lack of cleanliness of the facility (towels scattered in the hallway, pool area, video rooms, etc.), used condoms on the floor, and showers, commodes, and urinals that were broken and not working. It was also a day that Flex was promoting a free noon barbecue meal for all (if memory serves me right it was Independence Day weekend). The individual on duty that day only grilled 6 burgers and 1 package of hot dogs and there were many more men there than that would adequately feed. When the cook was asked if he would be grilling more his answer was "no" and once these were gone they were gone. The reason I had even considered doing the review was that I had been told that Flex had recently been purchased and was under managememt. These conditions were so far removed from the Flex that I had visited numerous times each year during the last decade or so. I would have thought the new ownership would have appreciated an honest review of their facility and maybe all of these things I had experienced were an anomaly. In fact i sent a separate courtesy email to the manager to make him aware i had made that review on Yelp. I did eventually receive a follow-up email from the manager where he essentially told me he would be checking into my concerns and asked me to provide him with my name and contact information so he could do a followup. Apparently my providing him with that information is what was needed for his banning me. At no time was I told or notified by him that I was now banned from Flex. I spent an entire career working with the public and I understand that sometimes that can be challenging. If the new owners only want "positive" reviews then they are selling their business and employees short. Constructive criticism, in my opinion, is invaluable. It's often those "wake up calls" that lead us to reevaluate the way we are doing business. I was disappointed that I wasn't able to go to Flex today. I had heard things had gotten better and I was willing to again spend my hard-earned money and see for myself. Unfortunately, the management apparently didn't see fit for that to happen and my only recourse is to talk with him when he comes back to work on Monday. I live 4 1/2 hours away from Cleveland and am only here for the weekend so meeting him is not a...

|NYE weekend the hubs and I wanted a place to crash with convenient "amenities" after doing tourist things and celebrating in downtown Cleveland. We have stayed at various bathhouses as lodging alternatives and have been to Flex Atlanta. We never visit these types of places with high expectations in regards to the other visitors. These places always have positive and negatives in regards to patrons and the facilities. It all depends on your level of expectation if you will be disappointed or not.|The building is in a warehouse industrial area. It doesn't look appealing and homeless camps do exist. Parking lot is private and monitored by camera. We arrived early and parked closest to entrance with the best lighting. Check in was slow but attendant was friendly. I was able to identify the general manager easily. He could improve his social skills interacting with customers to make them feel a bit more welcomed especially if they are not regular patrons.|The architectural features of the repurposed old building are amazing, but the overall interior maintenance and decor choices could use improvement to make the place shine to be a destination for gay travelers. A few areas are underutilized but I do assume covid, budgetary contraints, and foot traffic prevent overall investment. |We opted for the "presidential suite" for its private bathroom and in case we wanted to have guests. You do get in/out privileges with an extended room rental. The dark CAVERNOUS steam room was an area I enjoyed the most. Indoor Pool/hot tub area is large with a cool deco feel. Visit the dark playground for unexpected surprises! Vending machines with the essentials. Overall, Flex was what I expected from a bathouse. Would I...