GrandStay Hotel & Suites Delano — Hotel in Delano

This stay went downhill from the moment we walked in the door. We arrived just before 5pm and had completed the pre arrival checklist two days before. Asked for a room away from the elevators and ice machine and was literally given room 113 right across from the ice machine and elevator. Asked the girl at the desk for a room move and she said nothing was left (at 5 on a Friday). Behind her were about 15 sets of keys (this is a hotel that pre checks everyone in and then gives out keys). I asked if we could be switched with another room that hasn’t arrived. Was told the hotel was sold out and I said I’d take anything just not a noise proned room. She offered a downgrade to a king (we had a suite) but said we’d have to move back to the noisy suite the next day which made no sense. Why couldn’t the person with the standard king be upgrade to the executive suite with a king and we take the downgrade for two nights? She couldn’t explain it. |I advised her that I have extensive experience in hotels and specifically offered the above solution but she was adamant that it wouldn’t work. |I asked for a manager and was told no one was there until Saturday morning. I asked why when I called to book and noted the request (which I get is a request) and then I requested again during pre arrival would they not look at notes before checking people in and blocking the house. She had no response. ||Surprisingly we didn’t have noise from elevator and ice machine but we did have noise from drainage of ac unit above us leaking onto our unit at all hours of the night. Asked the desk on Friday to send an engineer and was told no one works weekends but he’d try. Asked for a room move and was denied. I suggested putting some towels on the unit to buffer the sound (which worked). Later in the day the rag was green from algae dripping. How has no one complained about this? The bed and bathroom doors squeaked horribly which kept me up even further the first night.||Tall man working Saturday afternoon never looked up from the desk to greet us in the four or five in and outs that evening. Ryan was Great to work with during booking and the first morning. He was the only one there and tried to help while doing breakfast and the desk and housekeeping requests but the hotel needs some serious leadership and service training. No one was at the desk Sunday morning when I checked out at 6am to vent further to and seek some level of compensation for...

I would give this place zero stars. I stayed there recently due to inclement weather and needed to be close to work. I am a healthcare worker. The forecast was a winter storm warning that was, to begin with, freezing rain. I woke up after the 1st night's stay only to find that the storm had yet to start as forecasted. I told the front desk I would be back to stay another night as the storm was approaching. Well, from 8 am to 4 pm, we got over a foot of snow. I tried to get out of the parking lot after work and was buried. I called the front desk and asked if they could please remove my items from my room as I could not leave my location, and others had called in, unable to get to work. Coverage was needed; this is healthcare. The front desk agreed and said I would not be charged for the 2nd night and that I could pick my thing up at the front desk when able. Then I received a voicemail from the hotel that said, " I am sorry to say that we will have to charge you for the 2nd night, and if you're not here by 1 pm today, we will charge you for a 3rd day. I called the corporate office and spoke to the President of Grandstay Hotels here in Minnesota. Mr. Kennedy was his name, and I told him what was happening. He stated, " I will call the hotel and fix this problem; that's not right." I thanked him for his understanding! When I arrived at the hotel later on the 3rd day, I was charged for 2 nights. I told the front desk about my conversation with Mr. Kennedy, and they said, Well, that's too bad; it's our decision. I called my credit card company, and they will not see a dime of my money. Pathetic!! The assistant manager is an arrogant piece of work!! Don't stay at...

Made reservations for a handicap room on the frist floor my wife called a day before our arrival date to confirm our reservation talked to david he said our room was all set it was on the Frist floor on Friday we showed up and the lady told my wife our room is on the third floor next to the elevator my wife said we re suppose to have a room on the frist floor then the lady said do you still want the room like my wife has a chose no other hotels in the area for at least 15 to 20 miles we spoke to shawn he was very rude and disrespectful then we spoken to david on saturday he said he was sorry and we would get our room ha ln f price and he would make a note in the computer however that didn't happen either then saturday nite we come back to our room and get ready for bed and my son jumps out of his bed their are BUGS crawling on the blankets of the bed my wife once again took the sheets to shawn and told him at 1130 he asked her if she would want to move to another room very upset with this place she said no this place cost for two bites $384.00 they took off $94.00 our bill correct if am wrong but truthfully what's half of$384.00 ÷196.00 in honesty since we were lied to by david not once but twice mistreated by shawn and then having bugs in our room I think an apology would be nice and a full refund we will never go to this grand stay intill this situation...