La Quinta Inn & Suites by Wyndham Denton - University Drive — Hotel in Denton

Oh man. I hate to do this but this place has bed bugs . At least in room 316. I wrote the GM hoping to get some sort of apology but heard nothing so I must warn you future customers. The last bed bug review on this thread was answered with “we have no record of your reservation” so I feel obligated to submit the evidence. The very high strung front desk guy without a name tag and apparently without a name, told me he would email me my receipt , but they did not have my email so I suspect this “reservation” would be lost as well. But I have the receipt.

You know everyone has a bad day, including me, but the front desk guy from check in ON was very stressed and I was also stressed, bc they didn’t have my reservation. Then I couldn’t find my drivers license. So I was panicked and apologized to the nameless front desk guy (but may have been the “sociopathic” guy from previous reviews , or they have TWO). Food for thought. I said I was sorry for panicking and it wasn’t his fault and thanks for rebooking a new room. He said “I NEVER take this stuff home with me, I just leave it all at work”. It went downhill from there. Apparently a government issued military ID is not acceptable as ID, it must be a drivers license. Which I thought was weird.

Anyhoo when we got back from the concert at 11pm my daughter noticed a bug on her pillow . There’s a pic of me calling the front desk with a Wyndham water cup on the nightstand , and their decor in the back. In case they say it wasn’t their hotel. As I was calling my daughter was taking pics and googling bedbugs so while I was talking to the front desk nameless guy (black dude, short twists , not bad looking) just said “I am on my way”. So we were there freaking out (I’ve never seen a bedbug in my life) and he called AGAIN and said he’d be a minute but was coming up.

When he came in he did not apologize. He did not cajole. He was stressed to the MAX, and he just came and took the bedbug. Literally . That is ALL he did. And said “meet me at the front desk”.

Sooooooo we packed up and went to the front desk and he said “are you leaving the premises ?” And I was like ummm, YES! And he said so you do not want another room and you are leaving the premises ? And I said yes. I then asked if he was going to offer a voucher or help us find another room at another Wyndham hotel and he said “no I have no ability to do that”. Okayyyyy. He said “I am not going to charge you for the room”. And I said “well that’s the LEAST you could do! Do I have to wait 5-7 days for my refund like this placard says ?” Yes. He told me to calm down and it is possible when another customer came in that I said, “THIS PLACE HAS BEDBUGS!!!” And then he said loudly “please leave the premises” and I said not without my receipt . He told me he would email it. But he didn’t have my email. He asked loudly again to leave the premises , and I said I would wait right outside the door until he brought me my receipt . He never did , and it was sub freezing temps by the way. (Feb 20, 2025).

Well I am out of time but please beware. No apology no response from the owner , and by the way Mr Wilimans (GM) I would not have left this review had you responded with ANY remediation . Terrible hotel . Here are images for your...

I WOULD GIVE 5 negative stars if I could.

The man behind the front desk was over the the top confrontational from the beginning when we tried to check in before my doctor’s appointment on Monday afternoon in downtown Dallas

He would not let us check in early. Fine. He was then absolutely atrocious when I asked to use the rest room before we travelled to downtown Dallas after a 6 hour drive to the hotel.

We checked out the next day. The same man at the front desk called our room at 11:30am and rudely demanded to know if I was extending my stay.

My husband had left to go pick up a prescription for me and there was a major wreck, and I am not supposed to lift anything heavier than 10 pounds.

I lifted what I could anyway, and drug my stuff to the lobby before noon when my husband walked in 5 minutes before noon.

My husband asked for his name, the man refused to give his name. He then argued with my husband over check out time. Both. the website and the front desk say check out is at noon. David asked to speak to the manager. He said the manager was not there.

The only reason we stayed here is because this was last minute and we had to bring our dog. The hotel rooms are a dump (holes in lampshades, gross carpet, no water pressure in faucet or tub, the fridge does not cool). The hallways are hot. The room is hot. The air conditioners are obnoxious and don’t work. If you want to watch television be prepared to turn the volume to 93 (yes that is correct) and then get your eardrums blown out when the window unit turns off. But, the worst, is the front desk dude who is also probably the manager and then lied about it - Johnathan Willimas is the manager listed.

Since he was so unprofessional and would not give my husband his name, my husband took his picture. The man at the front desk then told my husband he would sue him. He then ducked behind the desk, and then ran around the corner. My husband said good, sure, sue me, so then I can share your information with Wyndham hotels who I’ve been staying with for decades. As I am sure they would not be impressed with your attitude. The man said he had been in “this industry” for years…..uh, okay.

Wyndham hotels…..do better. This customer service was beyond, BEYOND the pale GROSS- he was the worst, most rude, sociopathic “professional” I have come across EVER. And if the unstable, arrogant man on the power trip maliciously charges us for an extended stay or for pet damage, you can add con-artist to the list of negatives. We will also dispute it. Unacceptable and...

We stayed here during my daughter’s cheer competition. Location was crazy. It was like a maze trying to get to the parking lot off the interstate. The guy behind the counter was polite and welcoming when we checked in. However, things took at turn when we got to our floor where it smelled terrible. Smelled like a bathroom that someone used the restroom in and tried to cover the smell with hairspray… you know you’ve done it so I know you understand when I say it smelled funky… it smelled funky. Our room was clean but we did find a drill bit in our bed… so that was comforting knowing more than likely our bed hadn’t been touched in a hot minute. As we were getting ready for bed, we noticed yet another smell wafting through the air. It may have helped us sleep a little better because the smell was that of someone smoking the grass. Not complaining, to each their own, but you add that smell to the funk already in the air and Whoa! 😳 As we finally laid our heads down to sleep, my bed made the loudest squeaking sound. Anytime I moved it would sound off allowing both neighboring rooms to hear that I was uncomfortable and indeed needed to turn over. It was a long night to say in the least. In the morning we had hope for breakfast but alas, it was cold and the sausage wasn’t fully cooked. So we opted for the cereal with cold coffee. We went back up to the room, packed up our things and went to check out. The fellow checking out seemed like he had a rough night because his demeanor definitely said that he would rather be at home in bed ( maybe I should have suggested that he go to the fourth floor to locate the fun room omitting smells into our hallway… if ya catch my drift 😉) As we passed over the keys, I did mention that the bed needed to be looked at and gave them back the drill bit that was found with a nice smile (because a Karen I am not!) All in all, if you need a quick place to lay your head, It would be a good last minute resort to do so… otherwise keep going down the interstate and find a different...