WoodSpring Suites Downers Grove - Chicago — Hotel in Downers Grove

If you are considering this hotel please please please pump the brakes and find anywhere else. At first glance this newer building looks nice but the closer you get the more obvious the mismanagement and disgusting habits of people are apparent. Cigarette butts litter the sidewalks like confetti. There are countless mounds of petrified and fresh dog waste. The dumpster always has garbage on the ground around it, the few people that do pick up after their dogs have to find other places to dispose of it because the dog waste bin is never changed. The hallways have the lingering stench of marijuana smoke, dirty vacuum stink and body odor... and the doorways always stink if cigarettes as Deno told me the 25 ft rule does not apply to them. Upon arrival we were told on January 2nd that eventually we would be moved as we have a dog and the 2nd floor is for pets. Fine, no problem but we were told the 14th at 4:30 pm get you stuff and move to room 222 by Cindy a very rude woman. Room 222 was inexcusably filthy. It stunk of human and dog urine, filthy walls, the blinds broken and the floors were sticky covered in fur and pubic like hairs. When I told Cindy immediately got an attitude and was unhappy she was asked to help. She grabbed a mop , presumably the one they use to mop of the salt and dirt from the doorway as there was no way she emptied , cleaned , got hot water and cleanser in the 3obir so seconds it took her to grab it and reluctantly mop the room in one pass.shw moped even though she was complaining that she dislikes the general manager who displays favoritism and does not allow them to mop between guests , saying she's hoping to transfer or quit. All the whole employees will lecture you about their working conditions, mind you. The floor began to feel more as the congealed squalor stains became moist and sticky. We told them we cannot move our baby and older child with a disability to that room. That was the beginning of the end. They became incensed and we had to contact corporate and booking.com. we were refused the GMs contact information and she hid from my husband the next morning in my even though he called off work to speak to her and help us move. There's no accountability, every employee you talk to lectures you how a problem is not in their job description. They are flippant, cruel, unstable and temperamental. This hotel is a disgrace and they have no problem screaming at you over the phone and telling you if you don't like it take your things and leave before hanging up. This was ok January 15th when the elderly gentleman picked up the phone in an altered state and told me get your things you're moving and when I said why I have given my dog away to family he said you have kids...dogs and kids go on the 1st floor. Their policies change at will and if they dislike you. Mind you there were many other children on the 3rd floor and plenty of pot smoking , so much so I would roll a towel up and crack the window. He became enraged and mistook me for another resident while snapping at me and suddenly he was polite to my husband on the elevator hours later leading me to believe my gender or ethnicity was at play as my husband is racially ambiguous. This elderly gentleman told me to leave if I don't like it here and that's what we had to do. The filthy, disrespect and rampant drug use was too much for us . We were paid through the 24th and paid a pet deposit which I know they will not return because this is a shady, delinquent establisment . They will happily take your money even if their own cherry picked "policies" are violated and they move guests at random and with no notice. Steer clear , avoid this place and save yourself the headache they have zero regard for children, children with disabilities, families or small dogs with responsible pet owners. When we checked out it became a screaming match and we left , I doubt this place will provide a refund though if they have a conscience they will. Throwing out a family with a baby and a disabled child. They also lie to booking.com but I recorded...

I had high hopes for this location. I'm used to extended stay hotels that don't provide personal amenities, toilet paper, dishes, etc... I bring my own. This is normal for me. Since these extended stay hotels are geared towards business travelers and also have some full time residents, they are usually well maintained and fairly strict on noise and behavior policy. The first night immediately after check in, which was a Friday, I told the desk that the refrigerator was missing a leg and it topples over when I open the door. I watched the desk person put in the repair order and was told there is no maintenance until Monday. I was not offered another room. Over the weekend things got a little more lively for my taste. I could smell marijuana strongly in my room coming from the hallway. There were people outside my window where I had parked my car talking, drinking alcohol, smoking marijuana and leaning all over my car. This carried on all weekend and sporadically over the week. I didn't make a complaint until I left because these people were residents. I know how it works. I complain, the desk or someone else on the staff tell the residents I complained, and the next day I'm either physically confronted or I come out to go to work and find four flat tires. It's happened before. I save these complaints until the end. Obviously, this is a regular occurring thing because there is no way their security didn't notice what was going on. By the end of my week, I was ready to move to another extended stay and checked out. My refrigerator was never addressed, so I ended up eating out of an ice chest all week. I was not going to get potentially crushed under a refrigerator every time I opened the door. This place is to be avoided unless you like the stench of marijuana, hooting and hollering all night, and people using your car as a bar top. I feel the need to edit and add that about 2 hours after checkout, I realized that I had left my work calendar behind in the room. I called the office and inquired if they would please hold it for me and told them I'd be by to pick it up. I was told that the room had already been cleaned and turned over, so anything that was left behind is thrown in the trash. I find it hard to believe that anything left in a room is thrown in the trash immediately. I've never stayed anywhere where items left behind are thrown away immediately, especially within hours of checkout. I stopped by anyway and asked to see the room again and was told by a fairly rude lady, that, "Baby, your stuff is gone. No matter what is left behind, it goes in the trash." First, I'm nearly a senior citizen. I'm nobodies "baby." I'm a grown man, and she had no business talking to me so familiar. People leave things behind all the time. Wedding rings, phone chargers, phones, kids' toys, even cash sometimes, and this woman wants me to believe that "everything" left behind is thrown out? It was a lousy $6 Walmart desk calendar, but all of my appointments were on it, and it was important. I had it backed up on Google Calendar, but that's not the point. I was a guest, and I was summarily dismissed, even talked down to, when I had an issue. I also have a hard time believing that a property that can't fix a refrigerator in a week suddenly has this amazingly prompt housekeeping that resets rooms and throws away personal items within 2 hours of checkout. Nothing in that location happens quickly. You've been warned, stay away...

I'm an insurance adjuster that travels a lot for work and I stayed at this hotel for 7 consecutive months (that totals out to a little over $12,000.00). I'm independent/1099 so the company I work for does not pay for any of my expenses, every bit of that came out of my pocket. I paid by the month and the last reservation I made and paid for upfront, had to go back home to Texas for an emergency about a week and a half into my new month long reservation. When I checked out the receptionist told me that they are not allowed to do refunds themselves and that I would have to contact the general manager when she comes back in the next day. After I got back home I called the hotel to speak with the general manager about getting my refund for my early check out (which would have been over $1,000.00), the receptionist answered and said that the manager is not in, and that she said she wasn't going to refund me. I asked that the receptionist leave a note for the manager to please call me and she said she was clocking out and would not. So I continued to call up there every day/other day for over a week trying to get ahold of the general manager but the receptionists just kept giving me the run around and would not let me speak to her. Finally one of the receptionists said they would take a message and I simply asked that she contact me so that I can speak to her about getting refunded for the early checkout. I never received a call and the issue has still not been resolved. This happened in August. Over the 7 months I stayed there I built relationships with all of the employees and was friends with pretty much everyone that worked there, even the GM or so I thought. I talked to them frequently and they expressed their appreciation for me numerous times during my stay in that I was a good guest and never gave them any problems or had received any complaints from any of the other guests, not once. They even told me this as I was leaving and said that they would love to have me back when I'm in the area again. Even when I was calling up there about my refund and given the run around every time, I kept a calm and professional demeanor while still of course expressing my grievances. Apart from losing over $1,000.00, my feelings were genuinely hurt, as during my stay I was made to feel like family. But as soon as I left all of that went out the window and I couldn't even have a conversation with the GM over the phone about my situation at the very least. I am beyond shocked at how I was treated after I checked out and because of this, I will not be staying at this hotel or any location of Woodspring Suites ever again. I once had to check out early at an Extended Stay America and the receptionist refunded me for the remaining days no problem, didn't even have to get a manager involved. I cannot express how sick to my stomach this...