Kingsley House Bed & Breakfast — Hotel in Fennville

The good: The house is very clean and well maintained. It is located in a nice area, easy to visit local wineries and the cities of Douglas and Saugatuck. The bad: Chuck, the owner, quickly turns horrible with trivial issues. The tv had a personal account on the Netflix app so we tried to log out and sign into our own. We've seen this before so it's not a big deal. We are very familiar with Roku and streaming services. In order to sign into our own account, we had to remove the channel and reinstall. When we went to reinstall, the Roku asked for a PIN number. We gave Chuck a call and asked for it and he did not know what we were talking about. We said it could wait and he made a remark about us bothering him at night. At breakfast he was very nice, the perfect host. But then he came to our room and we again explained what happened, that we just needed him to put in the pin to fix it and he said,"you have got to be kidding me. I'm going to tell you something right now. Don't F with the TV when you stay somewhere!" I was on the bed reading a magazine and planning our day and this caught my attention. As a customer service professional for over 20 years, I calmy told him again that we simply needed the pin. I told him I looked up how he can get his pin and told him what to do, and he scolded it, "nothing you can say right now will help!" And then he went to leave, told us it was a huge mess and he would fix it when we left and that it was very frustrating and off he went. He HUGELY overreacted and did not understand what we were saying. He kept talking to us about the different remotes and the input and all of that, when it was a simple issue that we would have done if there wasn't a pin involved. We left pretty quickly from the room and stayed gone for many hours. When we came back there was a note on our door saying that he had fixed the account and also explained the entire remote scanned input thing (which we still didn't need) and added a happy anniversary line to the letter. There was no apology at all for his reaction. We turned on the TV to check it out and the Netflix app now said, "Kingsley House," instead of, "Holly and mom," that it said first. If it would have said that in the beginning, we would not have tried to do anything. We were simply trying to not use somebody else's account and instead of use our own. To quote another reviewer, "Chuck turned into Chucky." It was horrible and caused us to have a rough morning and leave early the next morning before breakfast to avoid seeing his fake host smile after he yelled at us for no reason. We are professional business owners who have been working in service for most of our adult lives and the way he acted was ridiculous. The only negative I can't say about the experience was that the bed is very hard and uncomfortable, pillows are thin and you can't really sit and lean against the headboard to watch a movie or anything because it is very...

Stay away! I was researching local B&B's for a weekend getaway and contacted Chuck to ask him a couple questions about Kingsley House before booking. I sent him an email inquiring about some dates and asked about a certain package I saw advertised. In addition, I notified him that I'm disabled and would be traveling with a service animal and asked if that would be ok. (Legally I don't have to ask permission, but I wanted to be upfront, respectful and go out of my way to make sure things went smoothly). A few days after getting my email, Chuck called me back and said that he wouldn't allow me to travel with a service animal. I was ready to say ok, no problem, I understand (even though this is illegal and discrimination) and end the conversation there, but he followed up by asking what my disability is in detail and more about my service dog. Since she's a legitimate service animal, and I have nothing to hide, I happily answered his questions although asking someone what their disability is, is also illegal. I explained that I have documentation to prove she's a service animal and stated that I'd be happy to provide it, even before booking our stay. After getting all this information from me, he still said he wouldn't allow us to come. I said that was fine, that I happily would find another B&B, and said although I wouldn't pursue it, that I wanted to share with him the laws regarding service animals so that he would know and guests in the future would have an easier time. I explained to him that there are certain questions by law that are to be asked regarding service animals and the type of documentation to tell whether a service animal is legit. He was extremely combative, rude and also very degrading when discussing my disability. "Well, it's too bad you're sick, but that's not my problem..." Long story short, I have no interest in ever staying at this B&B, a B&B is all about being a welcoming host and it was extremely clear to me from this conversation that Chuck is in the wrong industry. I'm the type of person who gets along with everyone and never has a bad word to say about anyone, so it's highly unusual for me to write a negative review, but I feel it's important that people know what happened in this case. I also want to make clear that I regularly travel with my service dog, and have never, ever had a problem. I understand that there are people out there traveling with pets they claim are service animals in order to take them with them and that this gives people like me a bad name, which is why I'm happy to answer questions that may be invasive, in order to show that I am in fact legit and to help others feel more comfortable. To be clear, I'm not upset he didn't want me to bring my service animal to the B&B, I'm upset at his rudeness, degrading comments, offensive remarks...

My husband and I were very taken back upon our arrival. We drove 2 hours looking forward to our weekend getaway. The door was locked when we arrived and a woman came to open for us. She seemed a little confused, her husband I guess is the usual greeter. She asked if we had a reservation, of course yes, then asked if we were vaccinated. My husband is not due to personal health reasons. Upon stating that, I stated we did not see any vaccine requirements on our reservation and or upon booking, she stated “it’s on the website” which obviously isn’t stated clearly or I would not have wasted our time nor theirs booking the room. I asked her to please get her husband so we can figure this out. Then comes Chuck. I felt he was already agitated and came out a bit abrupt calling us out on not being vaccinated. He said “I’m tired of you Indiana people coming here yelling and screaming at me” First off, no one yelled, then he was aggravated that I called him “sir” HIS NAME IS CHUCK! Okay, well after the bizarre encounter, trying to decide what to do he said we could stay but could we wear masks and sit separately from other guests. Obviously we prefer not to be discriminated against and nor embarrassed by having to “sit separately “ especially when it was not made clear upon our reservation that a vaccine mandate was in place. He did proceed to give us a refund which is what my husband and I preferred. Then told us to come back when Covid subsides and “we can be friends” My husband said, and that’s the problem. First off, do not ASSUME everyone is going to click on your link on your website, you should have A CLEAR statement before people pay money to your establishment about a vaccine mandate. Secondly, The entire country has lifted most of the restrictions, if you are that concerned still about Covid, respectfully, maybe you shouldn’t be renting out your space to any groups of people at all. We got a hotel down the way, we were treated the way we should be and visited our whole weekend without having to wear a mask and nor display a vaccination card. I respect anyone that chooses to be vaccinated and or wear a mask, please do not discriminate upon me if we choose not to. I regret to say how disappointed I was and hope that Chuck and his wife can rethink the way they handle such situations and or update their website properly so others do not have the same experience we did. A simple pop up stating vaccine mandate for Covid before booking, whatever would avoid any confusion. It was very evident we were not the first ones this has happened to. Fix the issue, don’t blame others for your poor “notice” on...