Orange Lake Resort East Village — Hotel in Four Corners

If this was a regular hotel I would probably give it 5 stars. But it is a "5 Star all inclusive resort" and so I can't keep it up to those standards.

** Check in starts at 3 and after a 20 hour drive we stood in line for 45 minutes to check in with the 3 dozen other people to check in. By that time it was after 4pm and it took 20 minutes to get our room keys, but we couldn't get our parking passes until we listened to the sales pitch for the timeshare which took another 30 minutes. NOT EXAGGERATING. By the time we got to our room it was after 5pm!! Our 2 bedroom villa wasn't ready (they warned us at the front desk that it was clean but not marked clean?) and when we entered there was still staff scrambling to get things done. They barked at us until we stood outside and waited. It was 89 degrees outside and we stood with ALL of our luggage until they let us in. We tried communicating our apologies to them as they seemed irritated we let ourselves in (not knowing they were in there) but they spoke no English and our Spanish is shaky at best.

Once inside we were impressed. The villa is beautiful.

Fully stocked kitchen is funny, though. One pan, one spatula, one pot, one large serving spoon, one pack of individual pot coffee, etc etc. We called and asked this before arriving because we wanted to cook our own meals due to some food allergy restrictions in the family. What a joke. We had a stove but one pan and one baking sheet at a time, so we had to go buy more in order to cook for a family of 4.

Now legitimately the resort is absolutely beautiful. If we had planned on staying in the resort and not visiting park (Universal, KSC, etc) it would have probably been more impressive. We swam in the lazy river (River Island) but the kid to adult ratio is majorly off and we eventually moved along. At 1030am you can't find a spot to sit down or put your things. We looked at other pools (North and West Villages) and found them equally busy, though with fewer kids. If you plan on hanging out all day get there EARLY.

We got lost trying to order take out from some of the on sight restaurants. All the restaurants are located by the pools and after dark its almost impossible to find them without walking in circles. Staff was unfriendly and unhelpful. Literally spent over 45 minutes looking for the pizza place until I asked someone to walk me there instead of pointing. Super frustrating. Can't call them unless from a hotel phone, so I had to call guest services and they gave no instructions "north village - just walk right in, anywhere, yeah, just park wherever"

Last but NOT least - the day we tried to check out someone literally left a giant human turd next to our door. Like, for real a human turd. They also peed all along the side of the wall. The kids and parents alike spotted it when we stepped out to load up the car at 6am. We called the front desk and they said someone would be over to get rid of it, didn't sound too shocked - and nobody ever came. We stayed on the 6th floor of East Village and saw nobody else up there much except a handful of older families. What the hell???

It was a lovely place to look at but the lazy staff, unfriendly attendants and of course, the human poo outside our door. Joke? Drunk? Unhappy staff? Spring Breakers? Who knows. Someone sold our info also because every since booking here we get a TON of harassing calls about resorts and vacations. Oi. Probably not returning to this one,...

I have never been so disgusted at a Hotel,an none of the issues that occurred the week I was here were properly addressed.This was my first time ever being in Florida,first time ever getting a chance to stay here,an my first time to visit Disneyworld,an this resort completely ruined it,an i expected a lot more from this place,especially a Holiday Inn.The room I stayed in clearly wasn't cleaned.The one night I went to plug my charger in to charge my phone an noticed two fingernails in the carpet.I have never stayed at a Hotel an saw something so disgusting.The issue wasn't properly addressed when brought up to them,like it was no big deal.Later on in the week there were two more in two different parts of the room to go along with the other two I found the beginning of the week,an they weren't from me.I didn't even take a nail clipper to Florida,an it was so unsanitary,an uncalled for to have to see someone else's fingernails.Not only that,there was a big Brown stain on part of the bedding.We brought that up too,an were told Housekeeping would come clean everything again. (it wasn't cleaned in the first place) After they claimed Housekeeping would clean everything I than find out myself later all they did was flip that part of the bedding over thinking I wouldn't notice.The blinds also didn't go down all the way in the room so I had to put pillows against the window so I wasn't blinded by the sun when I tried to sleep.There wee also issues outside of the room,but the major issue was the room was never cleaned,everywhere I walked I had to watch where I walked so I didn't step on someone else's fingernails,an I definitely was not going to touch them,an it was so unacceptable they didn't have an issue with someone having to live like that for a week.Not only that,I was sick the majority of the time I was there,an I ended up having to go to the Hospital in Orlando,an i tested positive for the flu.My entire trip was ruined an it wouldn't shock me if I got it from staying here because of how unclean it was here.I have never had the flu my entire life until I came to Florida for the first time.It is so unacceptable how this place can be ok with...

Avoid it like a poison and based on the previous reviews I read on trip advisor and here, it looks like they never learn. I really thought that they will take us on a tour of their resort as we are VIP members. They sold me a timeshare deal for a resort stay anywhere in their newly built resorts across US when I booked a stay in one of their hotels in Cleveland in 2017. They promised one year validity for my purchase of three nights four day stay and a reward of $199 if I attended their tour during my stay. Firstly, you won’t get the resort bookings when you want them where you want them. When my timeshare was about to expire, they extended it as a favour to me for one extra month.

Then they made me stay in a mediocre hotel in Orlando (holiday inn celebration area), and when we went to attend the tour, Which I honestly thought is a tour of their resort, turned out to be a sales pitch by four different people, one after the other, relentlessly for about three hours. I seriously doubt the ethics of such practice as firstly, I was totally unaware that this presentation was to sell timeshare and secondly, they were asking a lot of people there to decide then and there itself to invest anywhere between $ 10,000-50,000 saying that it’s a once in a lifetime opportunity and what not. Alex was our “realtor” who was not only rude but also difficult to talk to and condescending. We might have told them that we are not interested a thousand times during the tour but I don’t think they understand the word “NO” especially our sales guy/ realtor. He was not able to understand that we are not there to buy timeshare and we did not have a clue that this tour was all about that. I had other plans for that day including going to cape canaveral to watch a rocket launch and my whole day was ruined by this ridiculous “tour”. The reward that they promise is not worth your time and may ruin the whole morning and even the whole vacation for some. This whole experience and especially the ethics of it has made me think about holiday-inn altogether in the future and definitely a NO for the...