Touch Of Class - Elk Springs Resort — Hotel in Gatlinburg

This was our third booking with ESR properties, our second at this particular cabin (The View). We were booked there from 10-30-2022 until 11-05-2022. There was a delay with checking in and that's understandable. There was also a slight cleaning issue (used bars of soap left in the bathrooms and soiled towels left in the tubs and showers as well). ESR was made aware and quickly offered to send the cleaning crew back out. We decided to take care of it ourselves. We wanted to start our peaceful, relaxing vacation. The next morning, the construction crew arrived. There was a new build cabin approximately 30 yards from our front door. For approximately 10 hours a day, we heard nail guns, lumber being dropped, a boom lift beeping throughout the day, loud hollering, saws, etc. When I called ESR to complain, a very friendly lady told us that she didn't have any information regarding construction near us. She stated that she easily heard it in the background and would forward our concerns to management. Within a reasonable amount of time, she called me back and told me that management stated there was nothing they could do. She stated that she told management that there was nothing on the website about the construction and asked them to inform potential guests. I repeatedly asked for management to call me. They still haven't to this day. After going back and forth through a series of text messages, their final compensation offer was approximately 15 percent off of the booking. Their website offers a feeling of seclusion in a quiet mountain setting. They didn't deliver anything close to that. Approximately 42 percent of each day was disturbed by loud construction. Again, their compensation, 15 percent. I simply asked for 25 percent off of a future booking. Poor follow up by management and poor customer service will ensure that we spend our...

We were locked out of our rental for almost 2 hours, waiting to be let in upon arrival. Our door code wouldn't work & we couldn't get any answer from the customer service team. We arrived at 7:30pm on a Sunday night, but not getting anyone from customer service to answer or call us back was ridiculous. Texting back & forth after several attempts was all the service we received, which led to the frustration when being stranded. Maintenance finally arrived to let us in & they we're apologetic, but customer service besides the maintenance man was horrible initially. We should have asked for a discount on the arrival date, but we sucked it up and did enjoy the remainder of our time staying at the Rinestone Cowboy. No other complaints beyond the arrival issue & we would likely rent from here again in the future. Family vacation ended up being a good time the remainder of our stay! The only suggestion would be is to add a sofa or coach to the unit so small families can be comfortable all together! Stay...

The cabin we stayed in was Majestic Views. We unfortunately did not have a good experience with this cabin at all. 3 levels but main level has no bathroom and for such a large cabin not much seating inside or out. One of the upper level toilets would not flush. No closets, only a bar and a metal shelve so you need to be prepared to bring hangers. 2 pillow covers per room and about 5-6 pillows in the room. Kitchen did not have a ton of appliances or utensils. No stopper for the sink to wash a few dishes. Hundreds of these tiny centipedes we swept out of the basement at least 3x a day! Seen what we thought was a huge roach and called someone, they said it wasnt a roach and sprayed. But the centipedes came back the next day (we stayed 7 days). When we first got there the ceiling fan globe was hanging from the fan, we had that fixed too. The floors were sticky and our feet were dirty from walking on them. Some of the blinds were broken and didnt work. Overall very disappointed in what we got for...