Motel 6 Grand Prairie, TX - Interstate 30 — Hotel in Grand Prairie

I have many words to say about this place. None of them are positive. Walked into the lobby, as I'm waiting my turn I look up & get a bad feeling. The ceiling tiles had water damage & I could see black mold around the vents. Thought I'd give it a chance. Next, though I was standing a good distance from the front counter, I could hear the front desk clerk say the person's room#. Not professional & I was not comfortable. I asked the clerk not to call out my room #. Went to the room. Still painting tape on our door. Took a shower, tub & curtain were dirty. Tub wouldn't drain. Disgusting! Found bloody prints on bathroom wall. Sheets were dirty, worn & had holes in them. Still decided to stay because we needed to rest. However, that wasn't the worst of it. Next morning while pulling back tge sheets to look for my socks we discovered BED BUGS! At first I didn't realize what it was. My wife moved the pillow where I had laid & found another bug. We then pulled back the mattress & sheets on the other bed & found another...& another & another! In all we found 5. I picked each one up in a plastic bag. A couple of them had popped while I was trying to capture them. They were filled with blood. It was horrible & so disgusting! I called the office & told them they had bed bugs & I was on my way. I thought they would have a manager on duty or be somewhat concerned. I was terribly wrong. The clerk could've cared less about what I had found. I dumped a bug on the counter to show him and all he did was swipe it off the counter into the trash can. I asked him if he understood the seriousness of having bed bugs. No response. I asked for a manager. He said he wouldn't be in until Sunday. He said I could call back. I told him to get someone on the phone. I demanded a full refund. He spoke with the manager & I was told I would only get half a refund because I stayed the night. I told him I didn't know they had BED BUGS & I wouldn't have known if I had not looked for my socks in the sheets. Because I don't normally tear down the bed before I stay in a room!! Eventually I did get a full refund. It will take more than a fresh coat of paint to upgrade this place. Motel6 Corporate personnel should take a CLOSER look at this property. They make you look bad. So very bad. I travel quite often & have stayed at a variety of hotels, from Embassy Suites, Hilton's, to new & much older Motel6's. This is the absolute WORST experience I've EVER had. We will NEVER stay at a...

I was so ready to go to sleep! And figured since Motel 6 had the great commercial, that this would be it! I requested 1 king bed smoking via the mobile app with my credit card. When I got there it looked nasty on the outside. Now you can’t really blame the staff for that part because I think they had some construction or something going on there. when I walked in the office. I spoke first! Introduced myself and requested the room I had reserved! The lady at the counter told me that all they had was a full size double smoking. I immediately got frustrated and told her that, a full size bed would not work my boyfriend is 6 foot 3 and a half. She apologized to me and told me that she had a king size bed room available. She gave me the key to that room, I drove around the hotel to get there. I opened the door, there was food and clothes in the room as if the people who occupied it had stepped out for a while. The bed had stains on it! The Covers had clothes laced inside as if they changed in a hurry! I returned to the office explaining to the lady, the room was nasty ! She apologized and gave me the key to another room and said that it was not a smoking room. I told her that was not acceptable, as I paid for a smoking room and didn’t want to be charged extra for smoking in a nonsmoking room! She told me not to worry about being charged anymore. So I took the key and went to the new room she sent me to. When I got there, there was a person already in the room. They wanted to know why I was trying to get into their room! I explained that the office gave me the key to this room, apologized and left. I once again returned to the office with what just happened the second time. She told me that she didn’t have any more rooms available. I had already paid with my credit card! She told me that she would refund my money to my card and it was going to take 3 to 5 business days! I was pissed by this time because not only did she have my $79.09, but they had nowhere for myself and my boyfriend to sleep. She then apologized to me again saying that she could only refund it the way I paid it! Which put me in a bind. This was Saturday 1/14/17. She Said had to wait until the next business day to process the refund, which would have been Tuesday 1/17/17 myself and my boyfriend had to sleep at a friend’s place that night because all the hotels in the area didn’t have a king room available.The Corp office needs to launch some sort of investigation into...

Let me start off with saying that I have never written a negative review on any hotel experience, but this took the cake. I made the reservation on Priceline and it was a surprise getaway for the kids. I'm a single mother of 3 and this year I could not afford to take them on a vacation due to a car accident I had in May. I made the reservation because it was in the price range and near the theme parks. Check-IN After a 3 hour drive from Okc to Arlington we get to the hotel, check-in, gather the kids up with luggage in 112 degree heat get to the room and it's already occupied. Luckily it was a family and not a couple doing their business. We walk back to the desk I tell the lady that the room is occupied and she asks " what do you mean it's occupied?" I tell her just what I said it's occupied there's a family in there. She says wait here I'm gonna see whats going on, I tell her you can see what's going on after we get another room. We receive rm #2, the kids and I walk over to the other building for the room, pass weed smelling rooms and dirty diapers on the ground. We walk into the room and it's a king size bed, not what I reserved, at this point I'm not happy. The kids stay in the air conditioned room as I go in the heat and let her know that it's a king size bed. She replies"hows that a king size bed it's always been a double?" I tell her i don't know but it's a king size bed and I reserved a double. She says that the system hasn't been updated due to the remodeling. We receive rm#3 finally! The kids and I rest when we're about to take a shower there's only 2 towels, I had to go back out to the front desk to get 2 more towels. Mind you this is all the day of arrival.

Day #2 I get woken up by housekeeping banging on the door wanting to come in, I told them to come back later. i gave them the dirty towels they gave me 2 clean ones so we argued over 2 more towels. Check-OUT As we are getting things packed up and ready to leave we see visitors on the floor... ROACHES!!! I go to the front desk and check out, she asks how was the stay and I tell her that I'm pissed because now we encountered roaches. There was no apology throughout the whole ordeal no show of empathy nothing at all. There's more details in my...