I would NOT recommend staying at this hotel due to a general lack of cleanliness and some security issues. It was probably a nice location for families at one point, with the enclosed indoor pool, play area, and on-site dining. However, it is now very run-down and not properly maintained or cleaned. In an effort to “hunt the good stuff,” I will lead with the pros and follow with the cons:
Pros:
Ample parking outside.
Front desk staff was friendly and helpful at check-in, and my reservation was in the system (PM crew).
AM front desk staff was also friendly & helpful – able to quickly pull up a receipt.
WiFi worked fine – front desk provided the password upon check-in.
Decent TV, though only a few channels were available.
Walking distance to the Flatrock Bar and Grill, and very short drive to the nice Grayling downtown area.
The wall-mounted AC kept the room cool throughout the night with a consistent not-too-loud noise.
In my room, the beds, fridge, and microwave all appeared nice & clean.
In the bathroom, the toilet, sink, and bathtub were clean.
There were several small bottles of shampoo and conditioner, as well as a new/wrapped bar of soap.
The room came with a functioning iron and ironing board.
The door handles & locks were functional and seemed to be semi-recently installed.
Plenty of electrical outlets, though in the form of power strips.
Cons:
Though the lobby area was fairly clean, the remainder of the common areas in the hotel were dirty and in disrepair.
Hallways and stairs were very dirty & stained.
Washer and dryer, which are oddly placed somewhat in the hallway leading to the pool area, were covered in lint and had trash & abandoned clothes scattered about. None of this was picked up during the course of my 2-night stay.
Fitness room was similarly dirty with the foam flooring coming apart and dirty. Random litter left strewn about. Treadmill missing a safety covering over a moving part.
Random hoses and litter in the vestibules leading from the hallways to the stairs & exits.
Exterior doors not locked: anyone could enter the hotel without a key.
Dated, mismatched, and torn fixtures and carpet throughout.
Beds: while the beds themselves were comfortable, there were only two small pillows on each bed. Not a deal-breaker, but kind of odd and not consistent with most modern hotels.
The floor in the room had clearly not been swept, which was obvious on the laminate floor. I found big chunks of what appeared to be Cheetos and cheezits, along with plenty of other random dirt and debris.
The bathroom had clean towels and sink/toilet/bathtub. However, the floor and other surfaces had been neglected. Lots of hair on the floor, and a good bit of dust around the edge of the sink and on top of the wall-mounted hair dryer. The vent was covered in dust/lint. Only two towels in a room designed to accommodate 4 people.
Front of the hair dryer appeared to be missing a safety guard, meaning hair / fingers could end up touching the hot coils inside.
While the AC kept the room cool, my pool-facing room’s AC unit was pulling all of its air from the pool area, so the air was damp/musty with a pretty strong chlorine odor.
My room came with a second chair in addition to the desk chair, but the fabric was very visibly stained. It seemed like it had randomly been brought in / left from one of the conference areas.
Overall the hotel’s inadequacies seem like they could be easily remedied by better management – investing in some basic maintenance, additional cleaning staff, and just simply purchasing additional linens would rectify the numerous complaints about rooms not being ready. The on-site staff were great but the cleaning team was obviously...
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