The Westin Hapuna Beach Resort — Hotel in Hawaii

Absolutely gorgeous! Exquisite views of the ocean throughout. Beach lovers, look no further! Longest stretch white sand + 1 of our favorites of all Hawaii. Beach: Typically calm in am + active later ,not rough. Chairs w/ umbrellas fill early always available + at pools. Pools: Both lovely + not busy. Plenty of towels. Ikena Landing: Ala carte items tasty. Strawberry papaya amazing! Buffet is not worth $48 price tag. Views + ambiance spectacular + service from all stellar!!! Miramar a complete joy + exemplary. Vannah a delight, informed of gluten-free options. Felipe fantastic, ultra professional. Sylvia, sweetheart + very kind. So appreciated everyone! Our last day, the host unfortunately extremely unprofessional + we opted to leave + order room service instead due to his poor behavior. Otherwise, truly enjoyed. Only recommendation, create more tasty gluten + dairy free options + inform guests. Upon request, Cavaii provided phenomenal care, arranged gf df blueberry pancakes, fantastic. Meridia: Reviewed separately. View + ambiance gorgeous, food tasty, fees higher than value. Enjoyed Canoe House most + Brown's. Visit Meridia, more beautiful than Manta. Sandra, a standout!! Napuka: Food good, not great, alike for room service. Overall, Westin can improve food options, not stellar. Really enjoyed Copper Bar + live music at MK, Hau Tree like Napuka. Reception: Kenji was the absolute HIGHLIGHT + highest customer care we experienced. What a gem!! Virgil, very kind. Margarite in management provided resolution to upsetting issue at Ikena our last day, gratitude for her service. Cabana Pool Desk: The team at this desk needs a major overhaul. Only one tall gentleman was professional + reflected Westin brand. We booked a cabana 6 weeks in advance to be told we were out of luck by young girl who was dismissive, unprofessional, very snotty attitude, one can sense she simply doesn't care for the guests. KC, manager of Napuka is an absolute earth angel + swooped in to remediate the situation, she was definitely the strongest leadership + highest caliber of true care we encountered. Makena, cabana manager, initially quite snippy however, due to KC's involvement, quickly changed her position but expressed displeasure a bit argumentatively to us relative to KC taking care of her team's mishap, which made us uncomfortable after several hours with no resolution of our booking. Our 2nd cabana rental, Kyle, delivered 3 drinks instead of 6 promised with the rental. When we requested promised coconut water, he said there wasn't any although we knew the bar upstairs has it, he finally brought us 1 can, took our two juices, + one pellegrino back in return. Hence, we received 2 drinks of promised 6. We mentioned not loving canned sugared juice but found it lacking tact he took them back with no replacement. We were so disappointed with the entire cabana team that we simply let it go. Westin 100% needs to rehire a new team. Valet: Jayson, an absolute pleasure + took exemplary care throughout our trip. Entire valet team very professional, welcoming, + helpful. Room: Premier ocean high floor view gorgeous! Bedding comfortable, beach bags, water bottle provided, great accompaniment, filtered water is available everywhere + so appreciated. Constructive Feedback: Details needed relative to walking paths. We planned to walk the trail between Mauna Kea + told by employees not safe + a few guests ended up at hospital due to falls/jagged rock, only go if familiar. Hence, we walked golf paths through neighborhoods. Thankful we found out, but some guests may not ask + go. We are fit to handle, safety paramount, online doesn't relay a dangerous path, indicates it's easy. We LOVED the Westin!!! Mostly everyone was so wonderful. Albeit guidance relative to the cabana team matters, we will recommend it to others + definitely return on our next visit...

Absolutely gorgeous! Exquisite views of the ocean throughout. Beach lovers, look no further! Longest stretch white sand + 1 of our favorites of all Hawaii. |Beach: Typically calm in am + active later ,not rough. Chairs w/ umbrellas fill early always available + at pools.|Pools: Both lovely + not busy. Plenty of towels. |Ikena Landing: Ala carte items tasty. Strawberry papaya amazing! Buffet not worth $48 price tag. Views + ambiance spectacular + service from all stellar!!! Miramar a complete joy + exemplary. Vannah a delight, informed of gluten-free options. Felipe fantastic, ultra professional. Sylvia, sweetheart + very kind. So appreciated everyone! Our last day, the host unfortunately extremely unprofessional + we opted to leave + order room service instead due to his poor behavior. Otherwise, truly enjoyed. Only recommendation, create more tasty gluten + dairy free options + inform guests. Upon request, Cavaii provided phenomenal care, arranged gf df blueberry pancakes, fantastic. |Meridia: Reviewed separately. View + ambiance gorgeous, food tasty, fees higher than value. Enjoyed Canoe House most + Brown's. Visit Meridia, more beautiful than Manta. Sandra, a standout!!|Napuka: Food good, not great, alike for room service. Overall, Westin can improve food options, not stellar. |Really enjoyed Copper Bar + live music at MK, Hau Tree like Napuka. |Reception: Kenji was the absolute HIGHLIGHT + highest customer care we experienced. What a gem!! Virgil, very kind. Margarite in management provided resolution to upsetting issue at Ikena our last day, gratitude for her service. |Cabana Pool Desk: The team at this desk needs a major overhaul. Only one tall gentleman was professional + reflected Westin brand. We booked a cabana 6 weeks in advance to be told we were out of luck by young girl who was dismissive, unprofessional, very snotty attitude, one can sense she simply doesn't care for the guests. KC, manager of Napuka is an absolute earth angel + swooped in to remediate the situation, she was definitely the strongest leadership + highest caliber of true care we encountered. Makena, cabana manager, initially quite snippy however, due to KC's involvement, quickly changed her tune but expressed displeasure a bit argumentatively to us relative to KC taking care of her team's mishap, which made us uncomfortable after several hours wity no resolution of our booking. Our 2nd cabana rental, Kyle delivered 3 drinks instead of 6 promised with the rental. When we requested promised coconut water he said there wasn't any although we knew the bar upstairs has it, he finally brought us 1 can, took our two juices + one pellegrino back in return. Hence, we received 2 drinks of promised 6. We mentioned not loving canned sugared juice but found it lacking tact he took them back with no replacement. We were so disappointed with the entire cabana team, we simply let it go. Westin 100% needs to rehire a new team. |Valet: Jayson an absolute pleasure + took exemplary care throughout our trip. Entire valet team very professional, welcoming + helpful. |Room: Premier ocean high floor view gorgeous! Bedding comfortable, beach bags, water bottle provided, great accompaniment, filtered water is available everywhere + so appreciated. |Constructive Feedback: Details needed relative to walking paths. We planned to walk the trail between Mauna Kea + told by employees not safe + a few guests ended up at hospital due to falls/jagged rock, only go if familiar. Hence, we walked golf path through neighborhoods. Thankful we found out but some guests may not ask + go. We are fit to handle, safety paramount, online doesn't relay a dangerous path, indicates it's easy. |We LOVED the Westin!!! Mostly everyone was so wonderful. Albeit guidance relative to cabana team matters we will recommend it to others + definitely return on our next visit...

I am currently staying at the Westin Hapuna Beach Resort and thought I would leave a review while I am here and my thoughts are fresh. We are a family of three and are here on the Big Island for a 14 day vacation. This is the last leg of our trip - having stayed at other locations around the island - and was supposed to be the highlight of our trip and what I personally was most looking forward to.

We checked in yesterday into what was described as an Ocean View room. The hotel itself is beautiful. The grounds are immaculate, the lobby areas are beautiful and the pools are very nice.

The rooms are not as described. There are varying levels of Ocean View… some partial ocean view, some on the ground floor with a lanai, some described as “premier” ocean view. The room we checked into was classified as Ocean View. The room itself was well maintained and what I’ve come to expect from a Westin room. The view was not “Ocean View”… yes, I would see some of the ocean, but someone thought it a good idea to place the seemingly more important “Residences” building directly in front of the of the hotel rooms… my room not only had an impeccable view of the Residences building, but was “lucky” enough to have a room on direct alignment with the elevator shaft… further limiting the already limited ocean view. Including a photo below.

Once connecting back with the front desk and not expecting any options for moving (was already told that my room - all the way down at the end of the building and quite a walk to any amenities - was the only one available), I was offered the option. To change rooms to another Ocean View room… We ultimately ended up in a room that was a bit more centralized yet this “Ocean View” room has less view than the previous due to a giant set of trees directly in the line of sight. I opted to remain there as it was less of a walk to civilization - even though it had a much more limited Ocean View - because I am on vacation, supposed to be relaxing, and don’t have time to tour room options around d the resort hoping the room classification lived up to its description.

We’ve only eaten at the poolside grill at this point - delicious food. No concerns there.

The walk to the beach can only be described as a maze… constantly looking for the next set of stairs to take me another level down. I’ve got to imagine much of this is due to the Residences being plopped in prime location and limiting options for hotel access.

Just a couple suggestions for management:

1. Reclassify your rooms to appropriately reflect their actual amenities. Totally understandable if you want to block the Ocean Views by placing a seemingly more lucrative and more important residences building directly in the line of sight, just be clear about the fact that Ocean View simply means you can crane your neck in a certain direction and often get a glimpse of the water. I’m reluctant to ask or see what the “Partial Ocean View” room looks like… maybe it has views of the golf course as opposed to the water?
2. make it less complicated to get to the beach

We will continue to have a great tome… that’s just us… but it would have been better if we knew what we were getting into prior to arrival. As a lifetime Platinum member.. and 15+ years of earned Platinum status, I’ve become accustom to Marriott accurately describing their properties… the Westin Hapuna Beach has missed that mark by a...