Hermann Hill — Hotel in Hermann

We stayed in the Vidal suite on our wedding night last year and spent two absolutely perfect days here. We took advantage of their "same time next year" deal and booked 4 nights for our anniversary before we even checked out. We just stayed for our second trip and it was a little disappointing, especially considering it cost us 3k for the entire stay (this does include additions such as a couple's massage and a number of meals, snacks and drinks, brought to our door.)

Pros of our recent stay: -The room was clean -Breakfast was brought to us every morning -Cookies and ice cream brought to us nightly -Access to frozen Margaritas during the day -best massage I've ever had across the hall from our room -food was okay, it's over priced for what it is but nice that its brought directly to our door -beautiful view of the vineyard and hills -really quiet, we saw maybe 2 other guests the entire stay -private deck with fire table

Cons of the recent stay: -excessive gnats on the private deck made eating meals out there unpleasant or just being out there in general -the check in situation changed, they asked us to order any meals or add ons before our stay which is understandable, however this made ordering any sort of room service during our stay feel like we were inconveniencing the staff.

The biggest reason for our dissatisfaction regarding this stay though was the hot tub. We specifically picked out the Vidal suite for the private, climate controlled hottub in the room. The first time we stayed it was perfectly clean, smelled nice and had crystal clear water. This time however when we got to to tube we were a little grossed out. The water was cloudy, the room smelled off and there was this weird flaking film on the entire inside of the tub. We assumed it wasn't cleaned before we had checked in but the staff assured us it was cleaned and that there was a calcium issue with it. This conversation happened they day after we arrived and my husband and i were on our way to spend time in town. The lady at the front desk said they would send someone down to look at it while we were gone.

When we got back that evening nothing had changed with the tub but our bed had been made so we know they had been in the room at least. At this point there had been a shift change as it was after 6pm. We spoke with the next front desk attendant who told us she heard there was an issue with the tub but didn't offer to help at all. I asked if she could send someone by asap she said she would in the morning.

By this point i was getting upset. The next morning comes and we stop by the front desk on our way out the door to ask a third time about getting this hot tub cleaned. After speaking with 2 employees that day, I find out that the issue with the hot tub has been on going for at least a month, they have tired multiple times to clean it with no luck and that they just need to get a new hot tub.

The girl at this point offered to drain the tub and scrub it. Which she did and it helped a TINY bit. The tub was still really gross despite the scrub and filter change.

We stopped asking at this point because we realized there was nothing they could do to fix it. (for reference we checked in Thursday night and the tub didn't get drained and scrubbed until 12 on Saturday)

Advice for the owners, when an amenity is out of order or not working properly, it would be nice to notify your guests. We would have choosen to stay a different time when the hot tub was working, possibly choose to stay in another room, or have stayed elsewhere. At the very least it would have been nice to know a head of time instead of being disappointed after we arrived and unable to make changes to the stay.

We went into this trip with the intent to book again next year but after this experience we chose not to and will probably not be staying again anytime soon.

Having said ALL of that. This place is amazing, private and romantic. I would still recommend staying for a night or two to experience the service...

We had friends recommend Hermann Hill to us for our 10th anniversary. We are really glad we came! We were initially booked in the Chambourcin suite, but because we had to bump our stay by a day, we stayed in Cynthiana instead. If we come back, we would prefer the Chambourcin because it has more amenities. The Cynthiana is your more typical B&B room.

Pros: -The rooms are remarkably sound proof. This is not normal for a B&B, but much appreciated for obvious reasons. We didn’t hear anything other than some occasional doors closing or people working in the kitchen. -When we arrived we were greeted by two sweet chocolate labs outside, then the friendly employees inside. If you choose the Signature Stay, you get a a tray with a couple drinks (beer or wine, your choice), cheese, bread, and fruit. This was a fun way to settle in. -The view is SPECTACULAR: absolutely gorgeous vista of the whole town, including the river. -The town is really charming. There are lots of places to tour (we recommend Copper Mule & Stone Hill. Don’t waste your time at Hermanhof). The riverfront is beautiful too. -The room itself is nice. It has a large jetted tub, a steam shower, a fireplace, a balcony, king size bed, and walk in closet. It’s on the second floor. -Breakfast is provided, and you can choose to eat downstairs or in your room. There’s a daily special like an omelet or Belgian waffle. The coffee is decent. -There are snacks and a frozen margarita machine in the kitchen, as well as cold bottled water in the lobby.

Cons: -Plan your stay better than we did. Apparently Hermann is pretty much shut down between Christmas and January 5. We had no idea. Our options for eating out were very limited. -The room was not what we wanted, but it was still better than staying in a hotel. The only complaints about the room is that there were no comfortable chairs to sit in and the headboard was like a hutch that was just loosely sitting at the head of the bed. It was very weird. And I couldn’t sit up in bed and read leaning against it because it was not affixed to anything… and there was no comfy chair to sit in to read either! I know this is nitpicky. But I like to read :) -The food was not remarkable. The “appetizer bar” they advertised was actually just a soup of the day. This was fine, but this is not the same as an “appetizer bar.” There was literally just a crock pot of soup each night from 4-6pm with some crackers and cheese to put in. Again, it was fine. Just not what was advertised. -The drinks available in the room were basically soda and juice. Since we drink neither of these, it would have been nice to have other options. Again, not a big deal. Just nice to know ahead of time.

Overall we really like this location. If we come back to Hermann, we will definitely stay here. It is certainly the nicest place to stay...

We stayed in one of the Hermann Hill cottages for two nights and we were blown away by the attention to detail and amenities provided. First, we were greeted by a sign at our door saying “Happy Anniversary!” which was signed by all of the employees. Then we walked in and saw a basket filled with microwave popcorn, homemade granola and s’mores fixings (including a bottle of chocolate raspberry sauce). Looking in the refrigerator we found it stocked with water, juice, soda, Hermann Hill’s fresh-baked chocolate chip cookies to be heated up later and the dinner package we had ordered (this was extra). This was amazing because the steaks were not just cheapie cuts but really nice ribeyes AND we realized that we got to keep all of the items which included two personalized wine glasses, an apron, two bottles of seasoning, a grilling sauce and a basting brush!! We checked out the amazing private porch overlooking the Missouri River and found the gas grill, fire pit and hot tub (they change the water between every guest). Going back inside to the bedroom there are Hermann Hill robes and slippers, a very comfortable king-size bed, large jacuzzi tub, an aromatherapy fireplace over the tub and a shower to die for with a HUGE rain shower head and two side jets as well as a sauna setting. Between the bedroom and living room areas is a double-sided gas fireplace that definitely keeps the place cozy! The breakfasts both days were delivered hot and tasted amazing but it’s more food than I could ever eat! And they even packed us a lunch cooler for our day of wine-tasting!! I love the fact that you can ask them not to clean your room every day and each day that they don’t, they leave fresh towels and water at your door and donate $5 to a local charity. We also booked a couples massage in the room and that was a really nice treat. Both masseurs were professional and made the experience very relaxing. Bottom line is that Hermann Hill is expensive compared to other places you can stay in Hermann but I would argue that they still give you MORE than your money’s worth!!! We are going to make this our annual anniversary...