Residence Inn by Marriott Miami West/FL Turnpike — Hotel in Hialeah Gardens

Very disappointing...I booked a 1 bedroom with 2 queens and sofa bed. The sofa sagged significantly in the middle. The mattress inside appeared original and you could feel every single wire when you laid on it. I requested a roll away bed from the front desk but was told none were available but they would have housekeeping to "double check" and still let me know later. Checking later, still nothing and the clerk said she would leave a note for the morning crew and check back tomorrow. When I did, I was told the hotel doesn't have any at all due to renovations (which I saw no sign of) and planned on buying all new ones. I explained that I needed something for the fifth person in our room to sleep on, did they have another room available or something? I was offered a mattress pad as the best they could do.||||We stayed on the 4th floor which smelled of a wet garbage dump and felt like 80 degrees in the hallway. The rest of the hotel smelled strongly of Febreze. Our room would smell like oil/diesel and get very humid unless kept at 73 degrees. We were assigned an ADA room that was WELL USED. The stove fan and light did not work. The ice maker in the freezer did not work. The button on the microwave was half broken. The toilet paper holder was broken, hanging on the wall by one side. The small glass shelf next to the sink was half broken with the screws slipping out of the drywall and having to keep pushing it back in. The mini built in dresser adjacent to the bathroom, the drawers smelled so bad inside, we didn't keep our stuff in it. The ADA shower was a nightmare. I know it's designed to accommodate a wheelchair but the shower floor was not built to drain properly, so the water was running into the bathroom clear across to the other side and there was an additional central drain in the middle of the bathroom to drain the water. Anyone needing to walk into the bathroom after you shower is walking into a flood and could slip and fall. We ran out of towels because we put them on the floor to try to keep the water from going everywhere. ||||This hotel has a large construction clientele with lots of parking spaces taken up by extra large utility trucks and their personal vehicles. I suspect this clientele leads to the condition of the rooms and unique smells in this hotel; think boy's locker room but oil and diesel from construction workers. ||||POSITIVES: Curtains kept the light out good. The beds were comfortable. I never made it to breakfast so can't...

Very disappointing...I booked a 1 bedroom with 2 queens and sofa bed. The sofa sagged significantly in the middle. The mattress inside appeared original and you could feel every single wire when you laid on it. I requested a roll away bed from the front desk but was told none were available but they would have housekeeping to "double check" and still let me know later. Checking later, still nothing and the clerk said she would leave a note for the morning crew and check back tomorrow. When I did, I was told the hotel doesn't have any at all due to renovations (which I saw no sign of) and planned on buying all new ones. I explained that I needed something for the fifth person in our room to sleep on, did they have another room available or something? I was offered a mattress pad as the best they could do.||We stayed on the 4th floor which smelled of a wet garbage dump and felt like 80 degrees in the hallway. The rest of the hotel smelled strongly of Febreze. Our room would smell like oil/diesel and get very humid unless kept at 73 degrees. We were assigned an ADA room that was WELL USED. The stove fan and light did not work. The ice maker in the freezer did not work. The button on the microwave was half broken. The toilet paper holder was broken, hanging on the wall by one side. The small glass shelf next to the sink was half broken with the screws slipping out of the drywall and having to keep pushing it back in. The mini built in dresser adjacent to the bathroom, the drawers smelled so bad inside, we didn't keep our stuff in it. The ADA shower was a nightmare. I know it's designed to accommodate a wheelchair but the shower floor was not built to drain properly, so the water was running into the bathroom clear across to the other side and there was an additional central drain in the middle of the bathroom to drain the water. Anyone needing to walk into the bathroom after you shower is walking into a flood and could slip and fall. We ran out of towels because we put them on the floor to try to keep the water from going everywhere. ||This hotel has a large construction clientele with lots of parking spaces taken up by extra large utility trucks and their personal vehicles. I suspect this clientele leads to the condition of the rooms and unique smells in this hotel; think boy's locker room but oil and diesel from construction workers. ||POSITIVES: Curtains kept the light out good. The beds were comfortable. I never made it to breakfast so can't...

Saturday, January 3, 2019 I had a confirmed reservation when I arrived at the hotel I gave my last name lloopa person who is called Nick tells me that I do not have a reservation that does not appear in the system he tells me to communicate with the representative looplodelo my group because you could not give a quantum without knowing well what is happening I'm still here the confirmation number answers me that the number is too long and the system does not want to take it and so susesivamente that I gave another name I give my daughter's of my husband and nothing but of course he did not have many wishes to spend work and do something for me. Well I breathe not to disturb me and the past minutes he finds me in the system and he tells me is that they put his surname as his name and he makes me the delivery of the card its how much is the 225.Ok I take my card and I ask you have a car to upload my things the Nick stays as if he was not the gentleman who was in the area of ​​housekeeping or public area tells me do not there is a car but I can give you one of the laundry hahaha WAO! I thought and I follow no thanks this is okay I upload my stuff and I brought the laundry cart clean but that is not for mallet and lumps ect.ect.Off course i did not take the cart Very kind sir tells me my girl put things there I help you I said no sir thank you. We went to the room and I remember that in the reservation I said free breakfast and the bad thing about all this is that I work in the hotel industry. and bass and I say Nick English or Spanish tells me my Spanish is little ah, well I will treat my English and I say first you have the name tag what do you have the second back to what time is the breakfast? And by the way, I am marriott Rewards is not supposed to give me something? and I answered the. Breakfast is from 7am to 9:30 am and if reservation does not say that you are marriott rewards.Ok I told you.Today February 4, 2019 when I'm going to check out I say, I'm marriott rewards, here's my member number and I say, do not suppose you give me something. like 2 bottles of water? he says: ehhh !! So take them from there in the fridge. WAO !! tremendous service.And that was only one day because if I tell them about the quality of breakfast.And I paid $ 195 per night and they did not offered to give me the receipt and my email has...