SUBWAY — Restaurant in Florida

Not sure if I continue to order here. I’ve done 2 online orders. The first time I went in to the register and waited to the side to pick up my food. The lady at the register never acknowledged me. I had to wait for the entire line to finish. As I walked to the register she walks off and starts putting receipts down to make online orders. I stand there waiting until another employee asks me if I needed something and gave me my order which awaiting on the shelf. Nothing express about this. Second time I again wait to the side and she doesn’t acknowledge me. A customer saw me waiting and signaled for me to go ahead to the register. Again my order was sitting there on the shelf. I assumed since i order ahead and the food is sitting there waiting that i can use my 15 min break to pick up the food and my 30 min lunch to eat it but apparently ordering ahead has...

I placed my order online, the app allowed me to place an order and I used my reward points as well. I get to the store and the open signs is on however, the door is locked. An employee opens the door finally after me telling her I’m picking up a confirmed order. She was rude to me and said she cannot make the orders at this time, when I told her I already was charged for the order she told me to call corporate to get a refund, however there is no number for me to call. When I looked on my app, my order status said ready for pick up, even though she told me she is not making any orders currently and I did not get my order. This is not the first time they have messed up my order at this location, if I could give it 0 stars I would. I am not going back to this...

Twice I've had problems with my orders there, causing me to have shortened lunches/return to work late. Both times nobody took responsibility and said it was the owners fault because the phone/internet was out. Pretty crummy service.

Apart from that it's just like any other subway

Update: I don't care that internet was down. Things happen. I do care that no effort was made into even appearing apologetic, and that when I voiced legitimate frustrations the staff...