Sugar Creek Inn & Suites — Hotel in Hinton

A year makes a huge difference...

My husband and I stayed here in Septemeber of 2016 and OMG was it horrible!! Beds were awful, place smelled of smoke and we were treated like dirt by the old, black haired lady that checked us in, she first told us she didn't have any rooms, and then tried to accuse me of taking her pen. I asked to complain to the manager, just to find out she WAS! I then asked to speak to the owner, and was informed she owned the hotel and I was free to move on down the road if I wanted. Worst experience ever!!

Out with the old, in with the new!

Last night we planned on driving right past this place, but my husband's immune system had different plans for us. With no other choice we had to stop here, we tried the Country Inn, and NOPE! Just walking in to the Hotel you can see the change! It no longer smelled of smoke, and I was greeted with a smile from the lady behind the counter and she could hear me! I explained my husband was sick and not feeling well and needed an early check in if possible, thankfully it wasn't an issue. The rooms are still small, but CLEAN and welcoming and the staff is helpful and made us feel welcome! I spoke with the same young lady whom checked us in, and asked to give a compliment to the manager, only to find out she was the new manager. BRAVO- to the owners! You have gained a loyal guest! We plan on staying here every year thanks to the changes you've made cosmetically...

I'm a trucker. I booked 2 nights here to spend New Year's Eve and avoid staying in my truck during a snow and ice storm.

They have parking available in their lot for big rigs. Also, they are next to the Love's Truck Stop, so in a pinch, you could park there.

Staff was pleasant and helpful on the phone and in person. My little dog was welcomed without a pet fee. I saw other guests with two dogs, so they must not have a one animal limit.

The room was clean and comfortable. It came with a flat screen TV, microwave, and fridge (no freezer compartment). The bath tub was really comfortable for soaking. There is also an indoor pool.

I never heard any noise from adjoining rooms.

I received a voucher for playing credits and $10 toward food at casino restaurant. My steak dinner was good and the service excellent. The casino allows smoking, but seemed to have good ventilation. No smoke was detectable on the restaurant.

They have a free shuttle to and from the casino with very pleasant drivers. I accidentally left something in the van. I called, they found it and brought it to me immediately.

The hotel parking lot was cleared of snow and ice promptly. It was a relaxing two day break. I would stay here again. The rate is excellent for what you get. The only negative I can give is they don't have laundry for guests, and the truckstop...

Okay the location was really great it's right off I-40 and takes less than a minute to get to it. It's a little tricky though. You actually have to turn right at the Love's gas station and then turn an immediate right so you're almost going through the Loves parking lot to get to it. It's not located right next to the casino. First I had to give it five stars because first the whole building smelled really clean and it was 95° outside and the air conditioner works really well in the room. The room was pretty clean except for the tear in the carpet and the toilet was a little bit hard to flush. The shower had cream rinse, conditioner and shampoo, which was really sweet. There's also a microwave and a refrigerator and a TV set and a pretty big closet. The room's not very big. Basically the room is a size to sleep in and if you needed to reheat your food or something but it wouldn't be a room you'd want to hang out in. You could walk to the casino or you could drive. The walk is a little bit if you're not someone who likes to walk very far and you'd have to walk through the gas station. The parking lot was pretty convenient also. It looked like it'd be easy connect to another room by the doors too so two people could be next to each other and open the door if...