Hampton Inn Huntsville-Arsenal/South Pkway — Hotel in Huntsville

In a word…terrible! I had an uneasy feeling when I checked in on the early evening of 22 Aug 21. As I like to recognize people by their names, I greeted the receptionist by the “Person in Charge” name on the sign by the desk. The young lady told me that was not her name and had “forgotten” to change the sign (note: when I checked out two days later, that name was still on the wall). She was also not wearing a name tag, nor did any of the other reception/desk clerk staff members I encountered throughout my stay. When I got to my room, there was no “Do Not Disturb” door hang tag. When I went back to the desk, the receptionist I spoke with was not there. She was watching TV in the breakfast area, but she did get me a door tag. My room was also very warm/humid. I adjusted the mini-split temperature down to 54 degrees, but the room never cooled below 70 degrees and remained humid. The compressor was also extremely loud and vibrated the wall throughout the night as is cycled continuously. The door was also hard to close. When I checked it out, I discovered the entire door lock plate was missing, leaving a large rectangle hole in the door frame. After a sleepless night, I went to the lobby around 5:45 AM for a much-needed cup of coffee. What I got from the coffee dispenser was a slightly warm and very watered-down coffee. It looked like a weak tea. I showed the desk clerk and she told me she didn’t know anything about it and I was welcome to dump it out in the bathroom. I told her I just wanted a good cup of coffee. She made no effort to “own the problem” or do anything about it. As it turned out, she was the one who made the coffee! When the breakfast room opened, I found very over-ripe, bordering on spoiled, bananas. There were no “regular” ripe bananas…they were all black. It was then I decided to speak to a supervisor. I was surprised to find out the young lady that I encountered at check-in the day before, was the supervisor. She told me customers requested the over-ripe, almost black, bananas and she said the extremely weak coffee had been made correctly. Based on her nonchalant apathetic attitude and tone, combined with my bad experience, I decided to change hotels. Unfortunately, the nearest Hampton Inn to where I needed to be was too far away. The supervisor did give me another room, but when I moved, I discovered there were no coffee cups in the coffee caddy. I asked one of the cleaning crew about it and was told they were out of coffee cups for the guest rooms as the shipment had not arrived. The young lady said I would have to use coffee cups from the reception area. It seems to me the cleaning crew, knowing there were no “standard” room coffee cups, would have picked up cups from the reception/breakfast area. At least the A/C worked properly, but the bathroom door would not completely close preventing it from being locked. On a positive note, Ms. Susan, the “Breakfast Lady”, did an exceptional job. The breakfasts were delicious, and the entire area was well-stocked, neat and clean. She also made the point of greeting the guests and was very kind and attentive to everyone. Thank you, Ms. Susan! I can honestly say in my 25+ years being a loyal Hilton supporter and HiltonHonors member, I will not be returning to this property. It was far from the high standards and quality I would expect, and have previously experienced, from Hilton for the price paid. This experience has caused me to question my allegiance to the Hilton brand. If you plan on staying in Huntsville, AL, you may not want to stay...

Long read...Finally was able to leave a review. I would give a negative 100 if I could! We have stayed at a number of Hiltons and one or two other Hampton Inns in the Huntsville, AL and Madison, AL area the past year, with great experiences. This one is by far the WORST! Before arriving, I selected a room on the App for check in. When we arrived, the lobby seemed dark and dirty, but we tried to give it a chance. Very dated. The front desk clerk was great! He told me the room I selected was closed due to water damage and gave us another room, on the same floor...across the hall. We saw the table with the doggy treats by the elevator and thought it was a nice gesture, but was hoping that didn't mean the hotel would be nasty. We have pets, so we have nothing against pets being accepted in places. The elevators were dirty, but we still were hopeful that our room would be clean. When we got to our floor, and it had a bad smell and the carpet was nasty. When we got into the room, there were gnats sitting on a pillow, at least 5...just sitting. I always pull the cover back to check for dirt and hair. I pulled the covers back and there were dead bugs and pet hair in the bed. My daughter and niece went into the restroom and there were even more gnats. The room had a terrible odor and felt damp. The nice front desk clerk switched our room from a double to a king with one bed. Very inconvenient given the number of people we had with us, but we were willing to make it work since that was all he had. We moved everything over to the new room and I pulled the cover back and there was something that looked like BLOOD underneath the comforter. This grossed me out. I called the front desk and let him know and he offered to bring clean covers so we could change the bed. I told him that would be fine. I decided that was the last straw and I just could not! I met him at the elevator and told him we just needed to leave because there was no way I could let my family stay there. Our youngest person was 7. He didn't charge us for the room, and we left. We arrived at night, so it was very inconvenient for us, especially since we had to find something nearby and affordable. Thank God the Double Tree next door wasn't too much more than what we budgeted for our first reservation and thank God they had room for us. The Double Tree was a very nice clean hotel. My husband was sick and had to minister that weekend, so we needed a clean comfortable place to relax, especially him. I got sick the next day and needed a comfortable place, and I am grateful we were able to find something. We will NEVER return to the Hampton Inn at this location ever again. The hotel was VERY dated throughout. I'll stick to Hilton and other clean hotels. I've even stayed at a Holiday Inn Express in Ohio a month prior that was 100% cleaner than what we...

Not the value you expect from a Hampton Inn. Issue 1. On arrival noticed only one front desk staffer and a long line of folks checking in but I had done the digital check in so headed up with all our luggage. Digital key didn’t work. Back down and waited. Took 20” to finally get in my room. Issue 2. Breakfast. Got down at 730a to find NO COFFEE. Yes the property was nearly full so why didn’t the staff plan for that. As I waited I noticed the front desk was a staff social scene. Got time enough to lean, got time enough to clean when your on the clock and the breakfast bar attendant clearly could of used some help. Issue 3. Room A/C. Noisy and while it cooled, the room humidity level stayed ‘sticky’. Unpleasant. Issue 4. Needed to stay an extra day to work so asked the front desk and how much. Strangely she couldn’t find rates then finally quoted me a rate that was $40 higher than their standard rate. When I questioned that her reply was “well you can probably find a better rate yourself.” Huh? So I went online, found a better rate for the extra night and booked it myself. Issue 5. No housekeeping service. We had booked the extra night under a second reservation so fully expected the room would be cleaned after our first reservation was up. Nope. Came back from a long day of work just wanting a shower and all our bath linens were on the floor as we’d left them for housekeeping. Went to the front desk to get more and while she was friendly enough it was odd she insisted “it was y’alls fault”. I didn’t argue, I just wanted towels so we could shower. Issue 6. In the “How was our stay” auto email I expressed these issues and got a quick reply from an asst. mgr. apologizing. But that was it. No discount off the bill, no offer on a future stay. Nada. Just lip service and a thanks for basically troubleshooting our operation. In the real world unless there’s a price for providing poor service, there’s no incentive to...