Days Inn by Wyndham Los Angeles Stadium Area/LAX — Hotel in Inglewood

Terrible customer service experience! Would give 0 stars if I could. My wife and son are on vacation and chose this hotel because it is close to the airport and offer complementary shuttles from the airport to the hotel.

My wife called Days inn right after after the plane touched down and we were going to baggage check. When she called the number she received 3 options. 1. Connects to “make a reservation. 2. Modify hotel reservation. 3. Speak with someone at the front desk. My wife called several times and it didn’t matter which option she chose, she would get two results. Choosing options 1 or 2 would get a real person who would tell her that they only assist in reservations but could transfer us to the front desk. Once the transfer was complete, nobody answered at the front desk and after a quick recording played, the phone disconnected. Choosing option three immediately sent us to the front desk where nobody answered and we were disconnected.

So after about 40 minutes of standing in the LAX baggage terminal with a now screaming 2 year old son, I told her I would take over calling the hotel. I called numerous times and also kept getting disconnected. One time I spoke to a lady in reservations named Susan who tried to get a hold of the front desk herself and couldn’t. She then told me to just wait outside LAX airport and look for a Days Inn van. If I see one, put my wife and son into it.

I also talked to Anthony from reservations who, after I explained my troubles said he would stay on the line until the hotel answered. He hung up after ten minutes of waiting.

I then called to speak with a manager but got re-directed to customer support. I explained to them that we’ve been stuck at the airport for 2 hours and have no idea what the issue is. I called to complain and the lady told me she would call the hotel.

After about 5 minutes she said she couldn’t get a hold of them and the best she could do would be to put in a request for a specialist to call us back.

I asked her to do better. My wife is frazzled, my son keeps screaming, and we’ve been dealing with this for 2 hours. I asked her what am I supposed to do? Waiting for a specialist isn’t going to help me get out of the airport, resolve the current issues, fix people hanging up on us, get the front desk to answer, or get me to the hotel...she hung up on me.

This has been a terrible experience! I’m still in the airport as I write this!!! Our plane landed at 0904 AM and it is...

We had a 3 double bed room, the 2 beds in the main room were comfortable, but the 3rd one apart was hard to sleep on. Nowhere on the website they say that 3 beds room are upstairs. Even though i know that request to be downstairs are only requests, knowing all their 3 bed rooms are upstairs, they could have reached out to me informing me that! But nothing. I called the day of our check in(while we were driving from SFO to LAX) to ask downstairs, once again they didn’t say room with 3 beds were upstairs!! We got there before 6 pm and were told only rooms left upstairs and then 3 bedrooms are automatically upstairs …|Knowing i have my old parents with me, 2 kids including a toddler, 12 suitcases… we had to carry all our stuff to the room, for 1 night them carry them back to the car.||The manager didn’t seem to try to understand or at least fake concern, the receptionnist just did his job and was kind enough to help me open the room. (Thank you)|We had a 2nd reservation for 2 nights for a smaller room, but with the horrible night with almost no sleep at all, we cancelled it. There were noisy screams in the middle of the night, people fighting, people coming back drunk, the people next door kept opening the water in the bathroom which was very noisy for the ones sleeping next door(us), the other room were talking on the phone very loudly and we could hear each word!! |There is a big gap between the floor and the room door 😳, someone could easily take a look or put a hand with a phone to record and see the inside.||Very thin walls, save your money and add a little more to find a decent place to stay.||At least i am glad the hotel accepted not to charge me 1 night for the booking i canceled (the manager told me i would just lose my points, when the wyndham customer care service told me i would lose the points and get charged one night) i guess i can say thank you that they agreed to the customer care not to charge me when they contacted them.||I will never stay back here, i didn’t feel safe at all. I have stayed in many motels from Wyndham before, but i think this one should not be part of Wyndham anymore, not up to the standards. (They are renewing the hotel so maybe it will get better, even though i won’t try again)||Breakfast was very light, coffee, toast, juice, cereals.||I do not recommend this place at all. (I was so tired i didn’t think to take other pictures before...

I wouldn't even give this place ONE star!!!! It was beyond DISGUSTING!!!! The lady on the phone - that I called to ask a question, and when she said she could book me over the phone - instead of online, I thought that wouldn't be an issue. She ended up charging $50 MORE over the phone, than advertised online. She booked me in a SMOKING room, without asking me a preference. I have two children with severe asthma, who could not stay in a smoking room. An hour later, I got the email with my hotel details, and immediately called to let the hotel know what had happened. The lady that picked up was a total witch!!!! She refused to help us. Once we got to the hotel, which was located IN THE GHETTO, the lady at the front desk said they switched us to a non smoking room. We get to the room, it REEKED of cigarette smoke (in the hallways, in the room, the sheets, pillows, EVERYTHING!! Once we got through the initial shock of this, we brought limited items into the room, to change with. The floors were DISGUSTING (walking in socks, they turned BLACK), and there was MOLD EVERYWHERE!!!! My daughter has EOE it is a condition in which she has an allergic reaction 3-5 days AFTER she is exposed to an allergy (of which, MOLD is on that list). We immediately took photos, and videos of the walls that were smothered in black mold. When I tried to bathe my children, the tub would not drain. It filled with water so fast, they were bathing in their own dirt. It then continued to leak ALL NIGHT long. We climbed in to bed and realized that the pillows my daughter and I were using had (what looked like) mascara all over them. We threw them to the ground, and searched the bed for other evidence of filth. We took mass photos and videos of this as well. We then got our own blankets from our car, and our pillows, and used those (immediately washing them at our new hotel today). Disgusted doesn't even begin to describe our experience. If we don't get a refund from the corporate office, we plan to sue this hotel in the coming weeks. Enraged that a hotel first, with the name Wyndam attached to it, would allow families to stay in such...