Super 8 by Wyndham Iowa Falls — Hotel in Iowa Falls

We would like to share our experience we had at the Super 8 motel in Iowa Falls, Iowa. We paid for two nights at this hotel @ $125.00 per night.

Friday when we checked in we found out that the rate was $125 a night instead of the $80 that was quoted to us over the phone. the door and the door swung open. He went to close the door and it popped open again. staff showed my husband how to close it from the outside. He told him to lift up hard and let the handle down. In order to keep it shut from the inside we had to chain and deadbolt the door to keep it shut, Around 11 pm woke up to hearing loud noises from next door that staff stayed in. After listening to the noise, staff was having sex with someone very loud and was very disturbing. turned the volume up on the tv to sound out the loud sexual noises breakfast was cold After a long day at the show, we decided to have chinese and pizza in the common area, and as we were sitting there eating other guests shared with us that the night before they were kicked out of the pool at 8 pm when the sign on the wall said it was open until 10 pm. During the meal, the hotel Mgr came in and told us we needed to leave the commons area at 8 pm because he had to clean. We asked him if it was okay if we cleaned up after we were done, he said that would be fine. Then over the next hour the MGR and staff would come in and check the garbage to see if we were done. At 9 pm the manager came in and said we needed to leave so he could clean. In front of everyone, the MGR asked who was in room 107. My husband answered, I am! He proceeded to ask him to turn the tv down or off when he went to bed because it was to loud and it kept him up all night. He was staying in room 105 where the sex noises came from. There were children in the room so my husband didn't feel comfortable telling him why the tv was up so high. (to blank out the sex noises) so Scot said he would do his best.

Got up to eat breakfast the next morning and it was still cold and stale. So we went to the show to eat breakfast.

After the show I came home to call Super 8 Corporate., They told me that the MGR had 7 days to respond. At the end of 7 days they would fix the problem.

I called Super 8 and talked to the MGR. The MGR was very rude and told me that we signed on the line so we agreed to the price. He also brought up the tv being so loud. When I mentioned the sex noises from the room next door he said he would have a staff mtg to find out who did that. I told him about the door not closing and he said we needed to run him down to fix it. (He was not available) He then went into telling me how we trashed his hotel, When I brought up the price gouging, he shared with me that he charged one family $169,00 for one night that weekend. I told him that we contacted corporate. He said he didn't care. Through out this conversation he hung up on me 3 times. Throughout the conversation, he told me several times to "hush". As I was talking to him he kept telling me that he needed to talk to his boss to see about a refund, When I questioned who his boss was, he told me that they don't give out his bosses name due to security reasons. He said his boss is the only person that could refund us anything.

After talking to this joker and talking to Corporate, the Mgr informed me that he would call us back Monday at 2pm. He never returned my call, however, he did send my husband an "Apologize Latter". Apologizing for the bad experience. However, after calling the MGR that night still, won't do a thing to make up for the bad experience. Corporate informed us that the apology letter was a confession of guilt.

This experience was a terrible experience and something needs to be done about this. I told this guy that I was going to print this on his website as a review. He said he didn't care. We are in disbelief about this whole situation. What a terrible black eye to Iowa Falls and the Heart of...

BUYER BEWARE!!! We purchased a two night stay in advanced. See photo for proof. We arrived at 5:20p and checked into RM 121 with a mattress that was grossly stained and smells of dried urine. See photo for details. Therefore, I immediately went to the front desk. The clerk was not available and you must wait for them to return since they do not always man the desk. While I was waiting in the front lobby, I noticed it grossly reeked of a pungent musky, earthy, moldy odor. After calling the clerk and patiently waiting for his arrival, I showed the front desk clerk the photos of the mattress and my concerns. His only available offer was actually a downgrade in room status from a king to a much smaller double bed room. He did not offer a refund, rebate, nor discount. ||I exchanged keys for RM 112. Upon entrance, it immediately smelled of a musky moldly odor. Multiple areas of the ceiling within the room and bathroom was clearly stained with water damage. The acoustic ceiling tile in the bathroom was darkly stained and still damp providing ample concerns of a potentially active leak. After already spending time getting our luggage transferred and now spending less than an hour in the new room, we both started experiencing biting at our ankles concerning for fleas or pests of some sort. I was not about to become pray at this motel. I went back to the front desk to ask for a refund with hopes of finding another hotel or even worse to sleep in the car. At this point, I really don't care. Once again, the hotel clerk was not manning the desk. However, this time I noticed staff were actively burning an incense at the front desk which helped mask all of the putrid odors within the lobby for new clientele. "How clever", I thought to myself. Now take a moment and ask yourself, how many motels light incense at the front desk that you have stayed? A new red flag for me. ||I informed the clerk and the owner, who introduced himself as the owner, of the situation. He continued to shake his head in disbelief repetitively saying "no" as if passive denial negates the gravity of this situation. I guess this form of regressive behavior has obviously worked for this man in other challenging situations. He refused to provide a full refund stating in a well-rehearsed tone, "I can't do that". I informed him that I will remain a gentlemen in composer since he is now clearly swindled me out of my hard earned cash, but in return I told him I will be posting my negative experience for anyone and everyone who takes their money as serious as I do. He verbally agreed to the proposition. ||DO NOT WASTE YOUR MONEY! ||We fortunately were given a spare room at the Holiday INN EXPRESS in Waterloo at the very last minute much thanks to Shannon who immediately laughed on the phone and verbally acknowledged my concerns when I told her the name of this motel. Seems as though news travels fast in a small town. ||To the owner: I really hope my $170 serves you well. I hope you take some of that money to repair any potential leaks and the wall damage. Or perhaps spend some of the cash to replace the rough blankets tattered with what appears to me as cigarette burn holes. At a bare minimum, please retire that grossly stained mattress. Or perhaps some of it could potentially go to better pest control. I truly hope that it isn’t going to be used on more incense which is only masking the many problems that need to be fixed in my opinion. In the end, I truly wish this review actually serves you well and I hope it incentives (no pun intended) you to clean up your establishment. Your patrons...

BUYER BEWARE!!! We purchased a two night stay in advanced. See photo for proof. We arrived at 5:20p and checked into RM 121 with a mattress that was grossly stained and smells of dried urine. See photo for details. Therefore, I immediately went to the front desk. The clerk was not available and you must wait for them to return since they do not always man the desk. While I was waiting in the front lobby, I noticed it grossly reeked of a pungent musky, earthy, moldy odor. After calling the clerk and patiently waiting for his arrival, I showed the front desk clerk the photos of the mattress and my concerns. His only available offer was actually a downgrade in room status from a king to a much smaller double bed room. He did not offer a refund, rebate, nor discount.

I exchanged keys for RM 112. Upon entrance, it immediately smelled of a musky moldly odor. Multiple areas of the ceiling within the room and bathroom was clearly stained with water damage. The acoustic ceiling tile in the bathroom was darkly stained and still damp providing ample concerns of a potentially active leak. After already spending time getting our luggage transferred and now spending less than an hour in the new room, we both started experiencing biting at our ankles concerning for fleas or pests of some sort. I was not about to become pray at this motel. I went back to the front desk to ask for a refund with hopes of finding another hotel or even worse to sleep in the car. At this point, I really don't care. Once again, the hotel clerk was not manning the desk. However, this time I noticed staff were actively burning an incense at the front desk which helped mask all of the putrid odors within the lobby for new clientele. "How clever", I thought to myself. Now take a moment and ask yourself, how many motels light incense at the front desk that you have stayed? A new red flag for me.

I informed the clerk and the owner, who introduced himself as the owner, of the situation. He continued to shake his head in disbelief repetitively saying "no" as if passive denial negates the gravity of this situation. I guess this form of regressive behavior has obviously worked for this man in other challenging situations. He refused to provide a full refund stating in a well-rehearsed tone, "I can't do that". I informed him that I will remain a gentlemen in composer since he is now clearly swindled me out of my hard earned cash, but in return I told him I will be posting my negative experience for anyone and everyone who takes their money as serious as I do. He verbally agreed to the proposition.

DO NOT WASTE YOUR MONEY!

We fortunately were given a spare room at the Holiday INN EXPRESS in Waterloo at the very last minute much thanks to Shannon who immediately laughed on the phone and verbally acknowledged my concerns when I told her the name of this motel. Seems as though news travels fast in a small town.

To the owner: I really hope my $170 serves you well. I hope you take some of that money to repair any potential leaks and the wall damage. Or perhaps spend some of the cash to replace the rough blankets tattered with what appears to me as cigarette burn holes. At a bare minimum, please retire that grossly stained mattress. Or perhaps some of it could potentially go to better pest control. I truly hope that it isn’t going to be used on more incense which is only masking the many problems that need to be fixed in my opinion. In the end, I truly wish this review actually serves you well and I hope it incentives (no pun intended) you to clean up your establishment. Your patrons...