Alii Kai Resort — Hotel in Kauai

Rented unit 7202, it was my first and last time renting thru VRBO. ||First of all, I live on a neighboring island, and I have I do condo cleaning part time. With that said, I know when a unit is clean just by the smell. ||When I opened the door my heart sank. Everywhere I looked was dirty. I couldn't believe what I was seeing. Checked the beds, and the linens had hair on them, drool on pillow cases, and smelled dirty. Anyone can tell when sheets are washed and when they smell like someone has slept in them. That was just the beginning of the grossness we had to deal with. ||The bathrooms were disgusting. Toilet seats were gross, and the master bathroom one had poop smeared on the bottom. The sink had hair stuck on the faucet and the sink from shaving. The shower had hair all over and moldy looking spots all over. Everything was sticky, and I went into cleaning mode because the owner wasn't answering the phone. I wanted to start cleaning, except their really weren't many cleaning supplies in the unit. We had to go to Foodland in princeville to buy cleaning supplies. My friend and I both cleaned for almost 3 hours that night. It was after 10 p.m., and we were still cleaning. The owner finally called me back and said she personally cleaned the unit for 2 days straight. I told her it was obviously not true. She lied and lied and even screamed at me. We had to wash everything because we felt so grossed out. The next day, the owner called me again when we were out on a drive, trying to enjoy the rest of our vacation, and she went off on me. I told her all we cleaned, and I sent her pictures, and she still had the nerve to deny it. I told her the least she could do is give us a night off, and she had the nerve to threaten me. She said that if I left her a bad review that she was not going to do anything for us. ||I honestly didn't even think about a review, I just wanted her to make things right. But she couldn't even own up to how gross things were, and she couldn't even say, "I am sorry." ||If she had apologized and admitted that she dropped the ball on the cleaning, I wouldn't have been so angry, but instead, she screamed at me like I did something to her. ||She also said that units in that same complex rent for a lot more than hers. I told her that's not the point. We paid over $2,100 for 5 nights, and we deserved a clean place to stay. ||I called VRBO, and their first solution was to say that they could refund me $175 cleaning fee and we could leave. I was furious. That's not a solution. What about the rest of the money. They said, "Sorry we spoke to the owner, and that's all she is willing to do." I told them that wasn't good enough. Then they asked me to send them pictures, which I gladly did, and they apologized. First apologize I had heard. After 2+ hours on the phone with them, they agreed to refund me their fee. ||I should've listened to the comments on all of her reviews. Even her good reviews mention that the place is not properly cleaned and needs a deep clean. The owner, Sherry Brewer, is extremely rude and very difficult to deal with. She does her own cleanings, and the place is disgusting. Please save yourself the trouble and don't rent this particular unit (#7202), unless you don't mind staying in a filthy place. ||Btw, we left the unit in excellent condition. Beds made with clean sheets, all towels and dishes cleaned. We left it the way we would treat our own place. ||The owner called me the last day and left me a voicemail saying she was going to do something for us, and it's been almost a week, and I have yet to hear from her. ||I'm posting just a few of the pictures, if you zoom in, you too will be...

Rented unit 7202, it was my first and last time renting thru VRBO.

First of all, I live on a neighboring island, and I have I do condo cleaning part time. With that said, I know when a unit is clean just by the smell.

When I opened the door my heart sank. Everywhere I looked was dirty. I couldn't believe what I was seeing. Checked the beds, and the linens had hair on them, drool on pillow cases, and smelled dirty. Anyone can tell when sheets are washed and when they smell like someone has slept in them. That was just the beginning of the grossness we had to deal with.

The bathrooms were disgusting. Toilet seats were gross, and the master bathroom one had poop smeared on the bottom. The sink had hair stuck on the faucet and the sink from shaving. The shower had hair all over and moldy looking spots all over. Everything was sticky, and I went into cleaning mode because the owner wasn't answering the phone. I wanted to start cleaning, except their really weren't many cleaning supplies in the unit. We had to go to Foodland in princeville to buy cleaning supplies. My friend and I both cleaned for almost 3 hours that night. It was after 10 p.m., and we were still cleaning. The owner finally called me back and said she personally cleaned the unit for 2 days straight. I told her it was obviously not true. She lied and lied and even screamed at me. We had to wash everything because we felt so grossed out. The next day, the owner called me again when we were out on a drive, trying to enjoy the rest of our vacation, and she went off on me. I told her all we cleaned, and I sent her pictures, and she still had the nerve to deny it. I told her the least she could do is give us a night off, and she had the nerve to threaten me. She said that if I left her a bad review that she was not going to do anything for us.

I honestly didn't even think about a review, I just wanted her to make things right. But she couldn't even own up to how gross things were, and she couldn't even say, "I am sorry."

If she had apologized and admitted that she dropped the ball on the cleaning, I wouldn't have been so angry, but instead, she screamed at me like I did something to her.

She also said that units in that same complex rent for a lot more than hers. I told her that's not the point. We paid over $2,100 for 5 nights, and we deserved a clean place to stay.

I called VRBO, and their first solution was to say that they could refund me $175 cleaning fee and we could leave. I was furious. That's not a solution. What about the rest of the money. They said, "Sorry we spoke to the owner, and that's all she is willing to do." I told them that wasn't good enough. Then they asked me to send them pictures, which I gladly did, and they apologized. First apologize I had heard. After 2+ hours on the phone with them, they agreed to refund me their fee.

I should've listened to the comments on all of her reviews. Even her good reviews mention that the place is not properly cleaned and needs a deep clean. The owner, Sherry Brewer, is extremely rude and very difficult to deal with. She does her own cleanings, and the place is disgusting. Please save yourself the trouble and don't rent this particular unit (#7202), unless you don't mind staying in a filthy place.

Btw, we left the unit in excellent condition. Beds made with clean sheets, all towels and dishes cleaned. We left it the way we would treat our own place.

The owner called me the last day and left me a voicemail saying she was going to do something for us, and it's been almost a week, and I have yet to hear from her.

I'm posting just a few of the pictures, if you zoom in, you too will be...

There is a path here that leads to unspeakable danger. After months of planning and preparation I assembled an elite 10 man team of experts. Each person had their own set of skills that I believed would be vital for this expedition. A legendary place known as Turtle Cave was our goal. Disaster struck with in minutes of leaving the safety of the parking lot. Doc Edwards, Footie, Brown Cow Brian and Soda Can Ramone fell to their deaths. Unable to turn back due to our commitment to this expedition plus Footie had the keys to the rental car we forged on. About 600 feet later we approached a palm tree in the shape of a Skeltons head. Believing this was a good omen we stopped to take a breather. After about 15 minutes we moved out. Well Every one except for Shanghai Willie. Apparently When Willie leaned against the Palm Tree to lite a cig he impaled himself. The palm went right tru his lower back by his treasured Tattoo right above his rump that said "Exit Only.". As we left downwards I took one last glance at Willie, I can honestly say I never saw him more at peace. After many hours we reached a rock basin about 40 feet above the Pacific. The salty air was wonderful after all we been thru. But this was short lived. Some say rouge waves don't exist, I know otherwise. The blue giant came out of no where smashing against the shoreline with the strength of Thors Hammer. Stienberg, and Lysol where crushed to death like beer cans on an Alabama porch. While Half Stack and Brewbaker where swept out to sea. Moments like these define who you are as a MAN. But unfortunately things turned ugly. Fatso Malone got into a headed exchange with Pumperknickel. Being in charge I decided to take the American management style of maintaining order and did nothing and pretended to see nothing. This always fails and During the fisticuffs Pumperknickel pulled a knife but Fatso Malone always carried a gun and used it quiet efficiently. Never bring a knife to a gun fight! But some how Pumperknickel had the last laugh. Fatso Malone suddenly grabbed his chest and drop dead apparently of a...