Club Wyndham Ka Eo Kai — Hotel in Kauai

You are going to want to Read THIS review!!! We got here to to Club Wyndham on a Thursday excited and ready to explore the piece of heaven on earth. Little did my sister and I know what lied ahead. We got rental for the 6 days we’d be here. We quickly found out that parking is horrible on this property. Nevertheless we were ok with that. Conceriege was awesome(Brooke). We checked in and seen we were really close to the pool and office, as well as on the first floor. Which was nice as there are NO AIR CONDITIONERS in units. We woke the next day and our one bedroom pull out couch was stuck and would not retract. I texted the number to the front desk for convenience and I'm happy I did because of the events to follow. My sister went to the pool and I stayed behind to wait for the maintenance man and fresh towels. Before she left she removed her towel and wallet from the bed and placed it on the counter next to the bed. I said have fun and she left. My time slot was 8:30-9am. A maintenance man who was older and wear glasses arrived around 10:20a. He said he would fix the bed and I stood there for about 20 to 30 seconds watching him, until I looked at the and realized we would be late for a scheduled Kayaking excursion. So I went in my room to gather my things and I heard my front door open, I thought it was my sister so I got up, instead the older gentleman with glasses opened the door for a very young maintenance man. I found that odd and I asked if everything was ok. He said yes he was helping him. I said ok. Within 4 mins they were leaving. i asked if everything was ok and they smiled and said yes. Sister came in and we left out, she then realized her wallet was on the counter when she went to pay. We went right back to the room to get it. But guess what?. IT WAS GONE!! HER PASSPORT, HER ID, HER CREDIT AND DEBIT CARDS. We looked everywhere in the room although we knew it was the one of the men in the room. We notified the manager on grounds and we called the police. The first manager, a gentleman named Michela was nice and helpful to try and rectify the situation. The next morning there was a different manager named Lilly who unsympathetic and unhelpful to our situation. She sided with the workers saying we had no proof, she wouldnt give us the maintenance men names on their name tags because she stated that there priority was to protect their employees. I said well what about us a customers who pay into this ownership monthly. But she didn't care. It was very disheartening. She then told me NOT to contact them about the matter anymore and to speak to the police. It was heartbreaking. We felt unsafe onowning they could enter our room whenever they wanted byt we could not when know their names. The general manager of this property(Kanani) agreed with Lilly and how she handled us and the situation. Which was shocking! So we decided to cut our vacation short. We had to pay to change our flights, over $400 and lost money with our rental as we returned it early and refunds are discretionary. She has to bow buy a new passport and ID, go through extra security to get home. Yet we were treated like the suspects. Maybe it was the color of our skin or maybe Lilly was involved with stealing items from people. i don't know. But the proof we had was that within hours someone used her card in an online purchase in ARIZONA!!! While we were sitting at Club Wyndham in Hawaii. I'd suggest stay somewhere else and being treated better. PLEASE! And this has happened...

Not for young kids!

Cons (for studio): No Airconditioning. Beds are very small. Don’t clean rooms Roosters and Roaches Rude night staff Not kid friendly

We booked a 2 bedroom suite and a studio at this hotel. The pictures of the hotel match what we saw of the grounds and the pool. What didn’t look similar was the studio. The size of the studio is a lot smaller than advertised. The bed (advertised as a queen) was definitely NOT a queen size but more like a double twin. We asked if we could get an additional cot/rollaway bed instead of a pack and play for our child, we found out that they do not have those at this property. Upon asking if we could pay for an upgrade to a larger room with a pull out bed, we were told that they do not handle any reservation changes at the front desk. Quite unlike, any other hotel or resort that we have been to. We were asked to call Extra Holidays (number listed on google for this property) and they could not get through to the front desk. I handed the phone to the person at the front desk and despite several requests, nothing was done to help. We were given a mattress topper and some sheets, which we somehow managed with. The dingy room with intermittently broken toilet flush and a cockroach found in the closet was apparently need for an upgraded. The room left much to be desired.

The lack of air-conditioning warrants that windows must be left open or the rooms do get stuffy. The fans are helpful with the windows open. However, the open windows mean there is no noise insulation or privacy because you or your neighbors can hear everything. On the second night our toddler had a night terror and within minutes we were threatened by security to leave the property because of screaming neighbors. While we are fully aware of the inconvenience a crying toddler can cause, the lack of empathy or even a suggestion of possibly relocating temporarily to a space that is more distance from residents was appalling. Not sure when threats to paying guests became an acceptable part of customer service. Ironic that roosters constantly crowing since 4 am throughout the property is not dealt with but a crying child can be threatened to silence.

Another good thing to know is that the rooms/bathrooms do NOT get cleaned during your stay as with a regular hotel. You will however be given a vacuum so you can clean the room yourself.

Aside from a few pleasant encounters (Sarah from housekeeping was great), we were so ready to leave this place. Unfortunately it ruined the first half of our vacation in Kauai and we do not recommend families with young kids to visit...

My wife and I stayed here for 4 nights during a very recent vacation in Hawaii in May 2018 and we liked the place. We had a one bedroom suite and we liked how spacious it was. The suite comes with a kitchen and a laundry "room" and I made use of it in washing some of my clothes mid-way through my vacation. The hotel is also pretty close to Princeville on one side and Kilauea on the other, where I would say that the Kilauea Lighthouse is a must-see for its spectacular views.

The most important reason why I rate this place highly is because we appreciated the helpfulness of the staff. Here are two concrete ways they were helpful to us. We were staying at a different hotel for our first 2 nights in Kauai (we stayed for a total of 6 nights in K.) and when we found ourselves on Anini Beach one day without towels, we came to the reception at the Wyndham, explained our situation, and got two towels from them even though we were not checking in with them until the following day. They confirmed that we were legit and then gave us two towels that we needed for enjoying a day at the beach. Second, we ran into Nathaniel at the concierge desk during this visit and he was the first one to inform us that because of the recent heavy rains in Kauai in mid-April, parts of the Napali Coast had been closed off to the public. Until then we were planning on spending a day in the beaches of that area and having the conversation with Nathaniel alerted us to these facts on the ground.

Here are some things which were less than perfect and causes me to take 1 star away: Parking was a bit tight. The first night we got there around 9:30, we had a hard time finding a spot. We were dead tired and I really had to be careful in looking for parking that late at night. The construction of the building/ rooms is such that noise travels quite easily. On at least 2 nights, I had a hard time falling asleep because I was bothered by the walking of the resident in the floor above me. I wish there was an easy way to address it but I doubt that much could be done. The hotel does not offer any direct access to the beach. Anini Beach is quite close-by but yes - you have to take your car out; you can't simply walk to the beach from here. Lastly, I expect check-ins to be available 24 hrs. at a hotel. That's not the case here. Check-ins only happen until 10 p.m. and even then, when we got there by 9:30 on our first night, we couldn't complete our check-in; we had to come back the next morning to provide our IDs and credit card info.

So yes - not perfect - but not a bad...