Home2 Suites by Hilton Las Vegas Northwest — Hotel in Las Vegas

Updating again (7/13/2023) to say thanks to all the team members who have continued to make our stay so easy.

Everyone has continued to be so friendly and helpful throughout the last 8-9 months. Bandy makes us (and I think everyone) feel so welcome here. Lily has helped us with a lot of things including complicated billing needs for insurance reimbursement. There are too many other great people working here to list them all. Everyone is working hard to keep this the cleanest and friendliest hotel around. This is our favorite hotel we have stayed in and we've been everywhere. Keep it up and keep up all the cleaning.

Updating to say this place is still very clean and well run even with the new manager, Patric, taking over. Keep it up housekeeping and everyone! :)

This Home2 Suites is one of the cleanest hotels I’ve ever stayed in. I have stayed in 2-5 star hotels all over, including 3 other new Home 2 Suites locations, and this hotel has the most OCD in a good way manager and hardest-working staff members I’ve ever seen. Every square inch of the property is immaculate and it’s going to stay that way. They clean all the hard floors daily, and even deep clean the hallway carpets rotating so each one gets deep cleaned about once a week. And the staff is very friendly and helpful. It’s no wonder the hotel is booked solid almost all the time!

I don’t understand the reviews that complain about aspects of a new hotel that the staff can’t control, like when they were still finishing construction of the pool. Why give low ratings to a hotel just because it’s brand new and not quite finished? If you need the pool open call ahead to confirm and pick a different hotel. But the pool and hot tub are finished now so those reviews don’t even apply anymore (see photos!).

We were so grateful in our first couple weeks of our extended stay that we were inspired to thank the staff - here’s part of what we wrote in the card:

To David and your wonderful Home2 Suites NW Las Vegas Staff,

Thanks for all you have done so far to help us feel comfortable during our stay and to bring us calm during our move! The whole team has been very helpful and really made this hotel feel like a home away from home. We especially appreciated: David's creativity in helping us work out special accommodations for my allergies, Patrick's generosity to set us up with a long extended stay in a gorgeous suite, The front desk’s attention to detail in helping manage our packages and housekeeping services, especially Lilly and Bandy, Housekeeping’s hard work bringing us sheets, new towels, and paper products, The breakfast staff’s cheerful help finding anything we needed, and The maintenance team’s diligence in keeping this hotel looking brand new every day even with how busy it is!

Thanks again for everything! We look forward to a great rest...

Be careful staying here. This was the worst hotel experience we’ve ever had. My son put a Kraft macaroni and cheese cup in the microwave and it started to burn. The second he saw smoke he turned off the microwave as he was standing right next to it (I was also near the coach in the room so very close). We left the room and told the maids to leave the microwave door shut so it could cool. They immediately walked into the room opened the microwave, smoke came out and the fire alarms went off. The exact same scenario happened to another family on our soccer team during the three days we were there. There was actually a lady that inspects electrical staying there as well and said that the electrical to her TV was faulty and she assumed that’s what happened with our teammates microwave. Unfortunately, the same thing happened to us. The reason for this review is that we got charged an extra $500. I understand it’s an inconvenience for the hotel, but 1.)thank goodness we weren’t injured and nothing blew up or started on fire, 2.) they must not have sensors on the microwaves to indicate something may be overheating, 3.) my son had just made 2 cups of macaroni and cheese 5 minutes prior and nothing burned so why did the microwave burn the Mac n cheese on the third cup 4.) there was absolutely no accountability from the hotel on the fact that it was likely their microwaves that are faulty 5.) our teammates did not have to pay a $500 extra fee and they also got their $75 deposit back on their room. Patrick Wilson, the site manager accused us of not checking out. If he went back and looked on the cameras, he could see us checking out, in fact, the receptionist even asked me if I wanted a receipt. There are probably five, maybe more, people that can confirm I checked out and told the hotel about the room situation. When I called to have a conversation with Patrick, he made these types of accusations and lies and was incredibly rude. Moral of the story is, I would not wish this on anybody and certainly would never want to have to deal with a person like Patrick Wilson again.||ALSO, safety in general was a concern here. There were about six cars broken into the Friday night we were there by an armed man which also was extremely nerve-racking with our youth soccer team...

There were several egregious incidents over the weekend I stayed here that should have been handled differently. First, the night check-in person needs to do better monitoring the front door for late arrivals. We definitely put that we would be arriving after 10 pm on the online check-in and I also called to ask a question while also informing that individual we would be arriving late. So we should not have had to wait 20 minutes at the door to be let in at midnight. Second, we should have never been LOCKED out of our room on the night of 10/14 due to the fact we had paid for at least that day and beyond with the original $622.40. It was embarrassing and we were locked out until around 1 am with our 3 grandchildren that we hadn't seen in years waiting for the problem to be fixed. Also, Alexis, the front desk clerk, pretended to be a manager that night and was VERY rude and unempathetic toward our situation. She also knew that there were no hotels left in the city when she stated we could "check out" very rudely. She also had a very nasty attitude the morning we checked out and I was questioning the fact that Hilton had tried to authorize over $1400 on my card during the stay, not including the amount that was pending. She and the Director of Sales tried to tell me that because I added a new card to pay the additional fees(that were incorrect and were refunded the next day) the system automatically tries to charge for the rest of the balance. There wasn't a balance so I still can't understand why the system was continually trying to authorize my card. I also work in Technology and I am quite sure with Hilton's high-tech systems there is a way to tell the system that the new card should not be charged. This was truly a human error and the lies/excuses were insulting. Lastly, your back-of-the-house staff(maids, cooks, etc) were amazing, especially the older gentlemen who works in the dining room area. He was kind, friendly, and engaging, which the rest of your staff could definitely learn from, mainly Alexis(who probably should be looking for another place of employment that doesn't involve interacting with people).

If you stay here check for additional charges/policies and watch your card for...