Hampton Inn Lordsburg — Hotel in Lordsburg

I checked in around 5 a.m. after a long trip and immediately put up the “Do Not Disturb” sign so I could finally get some rest. Around 11 a.m., I was jolted awake by an ear-piercing fire alarm mounted directly above the bed. The sound was so loud it physically hurt — my ears were ringing and I had a pounding headache. It was terrifying, and I genuinely thought there was an emergency.

I called the front desk and spoke with Patricia, who identified herself as the on-site manager. I explained that the alarm had gone off right above my bed, that I had only checked in a few hours earlier, and that it had completely ruined my ability to rest. I told her we were leaving immediately and wanted to be refunded.

Patricia repeatedly said that the staff “didn’t know” I had checked in at 5 a.m., and that the alarm went off during “business hours.” She kept stressing that it “wasn’t intentional,” which misses the point — intentional or not, it made the stay impossible. I reminded her that the hotel is responsible for the quality of the guest experience, regardless of intent or timing.

When I asked to speak with her supervisor, she provided the name Tasha Pilia, described as the Vice President of Operations, and gave me a number. That number went straight to voicemail. When I asked if there was anyone else available, she said no — that was the only contact she had.

Throughout the conversation Patricia’s tone became defensive. At one point she told me I was being “aggressive.” I calmly asked what she meant by that, but instead of explaining, she simply walked away mid-conversation. That was both dismissive and unprofessional, especially given that I was still shaken from being startled awake by the alarm.

I tried calling the number she gave me several times — it always went to voicemail. I left a message explaining that I was unable to get help on-site and asking for a call back, but no one has reached out.

We ended up leaving the property because there was no way to continue resting or feel comfortable staying there. I’m requesting a full refund of the night’s stay and the return of my Hilton Honors points, given the distress and the complete lack of resolution or accountability from the staff on-site.

Thank you for taking the time to review this — I sincerely hope someone from Guest Assistance can step in to help...

I am a regular guest at this friendly property and I have a lot of affection for it. Roughly halfway between Las Cruces & Tucson and also between Albuquerque & Phoenix it has, on multiple occasions, been an happy and relaxing overnight stop for me during long Southwestern drives. I agree with a previous reviewer that the guest rooms feel a bit faded and I was surprised to learn from the manager that the hotel was built as recently as 2010. The rooms seem older than that with their orange and brown carpets and drapes. But, no matter! The cheerful, welcoming staff more than make up for that, as does the colorful and sunny lobby and breakfast area. The complimentary breakfast is above average. During my most recent visit bacon, potatoes, and small omelettes were available, as well as the usual bagels, muffins, oatmeal, etc., and the lady running the breakfast bar was particularly welcoming and friendly. For me, the really big plus of this Hampton Inn is its location and ease of use. It sits very close to the I-10 interchange but (especially if you request a rear-facing rooms), there is little or no highway traffic noise in the room. In fact, the rooms are unusually quiet and peaceful. And, a special but very welcome bonus: when I arrived the other evening, around 4 pm, coffee and warm cookies were waiting in the lounge! Now, that’s a nice treat. One friendly suggestion for an improved visitor experience: all Hampton Inns seem to do this, so I’m not picking on you. Why do you have pop/rock radio and the TV playing at the SAME time — but on different stations — during breakfast? We like to enjoy your nice breakfast in peace. With both a TV and a radio on, you can’t isten to either, and the resulting hubbub is irritating. The multi-directional sounds are, I imagine, difficult on guests with noise sensitivity or PTSD. Despite the media’s efforts, traveling folks really don’t need to be bombarded by programming every minute of the day. How about muting the TV and trying out some quiet classical or ambient music on the lobby radio? I promise you that will result in calmer and happier traveling guests : )||Overall, another very pleasant stay. Thank you Hampton Inn Lordsburg! See...

I’m giving this one star not because of the stay itself but what happened afterwards. The hotel is nice, clean and our kids had a blast in the pool. Customer service at Hampton was great; everything was pretty standard. I noticed signs in the room that said if you ever left something behind that they would mail it to you. Turns out I left a bunch of clothing hanging in the closet (oops), so I was relieved to know that I could call them and have them send it to us. I called and they said that they would happily send everything. They found all the items, took down the address and said that it would be mailed. That was a month ago! I have called three times and still nothing. It’s always, “the night staff knows more about this than me”, or, “I’ll leave a note for the manager to call you”, or, “She (whoever she is) said she mailed it so I’ll have her call you when she gets in on Wednesday.” I’m so furious! My favorite bathing suit that’s worth $200 is now MIA and no one has a clue what happened. So to the staff: June 18th room 223 - please find my stuff and mail it to me. I’m not the type of person to leave bad reviews, but I’ve tried calling and resolving this and the effort on your part has been pathetic. I’m going to leave this same review on all possible platforms until someone...