Juniper Springs Resort — Hotel in Mammoth Lakes

We used to love staying at juniper springs. Location, eagle next door, good space condo for family. It was all fine until our last stay in April 2025, I had a horrific problem. Let's start with the manager who was unbelievably rude. Her name was GEORGIA. Awful person I cant even believe a ski resort will employ someone so bitter and unprofessional. I went to the front desk to request a towel since I've stayed there many times before and knew that is how you get a towel to head to pool / hot tubs. Her immediate response was no, and are you a guest here? Because if you were you would have checked with me. To which I replied yes and provided room number and reservation name. Still no towels were provided. She told me to go get one upstairs, so I did and came back downstairs. I told the entire hot tub my experience ( like 10 people) and they said they got towels from her. Second time I used the hot tub, go down alone and have my snow boots, socks and bathrobe. Since I was going to use the hot tub I placed my cellphone inside the boots. I had a ringtone playing softly. Well what do you know, I see this person Georgia come in walking like a soldier, put her hand inside my shoes and socks, took my phone, without saying one word and turned my music off! Stunned I told the group I was with, that woman just grabbed my phone from inside my boots! They all saw and gasped like why. I mean why in the world would she touch my personal property and turn my phone off! She could have asked who is playing music which was BTW playing blues at a minimum volume. The soft parade by the doors. I spoke to 3 people at the front desk to report this issue. I don't care if you're front desk manager you should NEVER touch anyone's property. Some of them said this situations always happens with this coworker. I never escalated it to any of her superiors but left a note with a couple of FD agents. To complete the horror and reason why I will boycott this place and pass the word to anyone that can read this review is that someone stole my kids shoes from the room. We never found them, we reported the issue as soon as we notice and never got back to me. The shoes were brand new, merrell hiking blue and pink size 3, so for any employees reading this if you saw another ones kid wearing them, they had an owner and they were taken from our room. Also, the most meritorious bad note: way after the stay by grace of investigating and looking through my pictures have discovered that my jewelry got stolen at this hotel. Now I am thinking whoever stole the shoes most likely took the necklace and bracelet and just walked outside acting like they cleaned the room. It sounds outrageous but it happened here. I have proof of me wearing jewelry right until this trip. Unfortunately I can't make a claim this late but I can leave this review warning anyone. Do not leave valuables in the room! There is no safe. And even if there was, they take kids shoes. My jewelry to be specific were a diamond choker type, tennis necklace and a matching diamond tennis bracelet. Since we were skiing everyday I left at our room. If anyone wants to return it, I will offer a reward these are 2 anniversary presents and they were mine. I feel so awful just wonder if the thief can read!...

This place is not worth the money. I was going to stayed here for three nights and ended up checking out by day two. The bed was horrible. First off, the hotel clerk that checked us in instantly lied to us and I still don’t understand why. He said he upgraded us to a complementary suite! But it was just the same studio condo I had already picked out online. So I don’t know why he even said that. Anyways, I have slept in a lot of hotels but this room 549 was impossible to have a good nights sleep in. The pillows were so worn out and the mattress was so ridiculously firm. In addition both of the thermostats in our room did not work at all! The room kept getting too hot! And the dinner table looked old and probably had been spilled on far to many times before. It had multiple splinters sticking out of it that would poke you when you tried to eat at the table. But the cleaning crew was cool they got the room cleaned fast and everything looked spotless and they did the dishes! I did like being able to walk out to eagle express and hop on the lift. However, when I told the hotel clerk (same guy) about my issues he told me they could not swap out the pillows. So I decided at that point to check out so I went down stairs and was greeted by a lady who listened to my issues and she started to see how she could fix it. Then the same guy (clerk from before) came over and all of a sudden things changed. I told them both my issue with the room and he didn’t seem to care much about the thermostats not working and then he took over and basically steam rolled over the lady that was helping me. So not a great experience with staff either. And to make thing worst the clerk didn’t let me get a refund for the 3rd night even though I checked out on the second night late around 2 or 3pm. The guy said due to the 11am check out time he would not issue any credits etc even after hearing all the issue. He honestly didn’t care or thought I was making it up or something. Even though the girl next to him was trying to figure out how to make things work. They could have had me swap rooms or suggested any kind of solution and I would have probably been ok with it but they didn’t. So I left.. and needless to say but I won’t be coming back.

Overall - Not worth it and very disappointing. I could have stayed at an airBnB condo or some other place in town near mammoth for cheaper and had a much better nights sleep. The fact that I tried more than once to let staff know I was having issues and they didn’t do anything to...

I stayed at Juniper Springs from Oct 3rd to Oct 5th with family in a 2 room condo (Room#111). I booked the resort through chase travel. I paid $636 for two nights.

Things I liked in the room and hotel: View from the room Location would have been nice if it were ski season.

Things I had issues with: Pictures on the chase travel were total different from the actual rooms. When I talked to front desk manager, he told me travel booking portal choose from random images from the images resort provides to them and each room individually owned apartment and they choose to decorate as per their convenience. But I still fail to understand how this is a costumer's problem. I paid for a certain room which I did not get. I booked a room with Juniper Springs on chase travel but I was given a room in a sister resort named Sunstone. No where on the listing, this information was mentioned. The front desk only exists in Juniper Springs not in Sunstone and there is no way to walk to one resort to another until you have the key card to Juniper Springs or walk 0.3 miles in cold around the front desk. We drove like 3 times to front desk to get our issues resolved. Room were dirty. Carpet had stains, patio was dusty and had spider webs allover (actual webs, not halloween decorations) Fireplace was not working. They did send a person to fix it next morning but it was more of a temporary fix. TV had no channels but 1. Internet went out suddenly. We depended on Hotel WiFi because of low cell service but day 2, internet went out. Contacted front desk at least 4-5 times but no one picked up. on 6th time, someone pick up and told me that it was planned outage. I never received any information about the planned outage. While checking out, front desk manager did inform me that it was hotel IT fault and empathized with the us but it did not really help with service which was not rendered.

Now, I understand point 4 and 5 might look like a nit-pick but it was very frustrating to see such small issues on top of each other. It just kept piling on.

Front desk manager did refund $57 resort fee and asked me to give them another chance next time but I am not sure if I would go back to a resort with so many issues.

I felt like front desk was trying to help but had a script to follow. It is advertised as 4 star resort but felt like a local lodge.

Would not recommend at all to any...