I originally bought a brand new bed in June of 2020....right when pandemic hit. I went to the Watson store (now closed) and bought a queen sized platform bed, headboard, footboard, mattress (paid $999.00) for mattress, also bought mattress protector (lifesaver), had it delivered, set up, the works. Unfortunately they were out of stock of slats so I got a metal frame instead.
Fast forward to the present: got diagnosed with Type 2 diabetes, lost alot of weight, ended up with back and neck problems. Figured would get a mattress topper, was sinking into mattress! So I went to lemay ferry store, bought slats, and they were delivered on Saturday. Unfortunately I didn't have all the pieces to my frame (was unaware). Randall & Joe were here nice, took photos of where missing pieces should be...they informed Sal at warehouse and the following work day when I called Sal, he told me they would be bringing out correct pieces for bed and install slats.
When I measured bed, measurements came out for a full sized bed. Sal said he would speak to his boss, Amanda. The delivery guys just left and I couldn't be happier! They installed correct pieces, brought up queen sized box spring. Apparently I measured incorrectly, measurements were off by just a little (my mistake). I asked if I could swap out mattress (new one firmer), and Randall said no problem! They brought it up in the rain and took old mattress and frame back! I wish I could have tipped them more! I can't thank everyone enough at the bedroom store to work with me like they did!
I highly recommend this company! They go...
Read moreMy boyfriend and I were not quite sure what we were getting ourselves into when we started mattress shopping. We quickly realized that all the places near our house were either over-priced or subpar. We saw the reviews of this location and decided to check it out. We couldn't be happier that we did. On our first trip over, we were greeted by the manager Jason, who didn't try to sell us on anything we didn't want. He took us directly to the mattress that we asked about and gave us honest answers to our questions. He respected our budget and showed us other options that were in our range. Additionally, he carried around pillows for us to use as we tried out each mattress. We decided to wait until payday to come back and sign the paperwork. When we returned we were helped by one of the lovely sleep consultants, Azira who was extremely kind and helpful even though we came in right after we got off work (which was about 30 minutes before their close time). Ultimately, our experience at this Bedroom Store location was great. We had excellent service, and we feel very confident in our purchase of mattress. I would definitely recommend this store to anyone looking to...
Read moreAfter looking on the bedroomstore.com for s new waterbed mattress, I called The Bedroom Store closest to me to inquire if they carried the mattress in store that I found online. The gentleman, Ron, was so very helpful and said that they didn't carry it in store however he would be happy to call their warehouse and see it they had the Constellation 2 mattress. It was only about 10 minutes and Ron called me and said the warehouse had the mattress only there it is called a Tranquility 2 mattress. Ron was so good, he took my order and credit card over the phone, called the warehouse and told them to get it ready for my husband to pickup. Ron even called back to make sure we had the directions on how to get there and the phone number to call for curbside pickup. My husband went out there, called and they brought it out and put it in his truck along with the conditioner and receipt. Very courteous people!! Ron is mailing me a copy of the receipt as well with the warranty. I could not have asked for more kind assistance from Ron at the Bedroom Store and the person (s) at the warehouse!! They truly went the extra...
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