AmericInn by Wyndham Merrill — Hotel in Merrill

I have never been treated so shabbily. I have been in hospitality for over four decades, and I would never dream to be this rude and terrible to guests. The man, (not gentleman) working the front desk was uncaring and unconcerned and definitely unhelpful. The "breakfast(?)" was barely luckwarm, and, as anyone who works with food knows, full of bacteria, eggs and sausage need to maintain a suitable temperature. Then, they lied to me and told me the oven was on, it would be two minutes, ect., when, 45 minutes later there was a sign put up stating that got breakfast was cancelled. No muffins, danish, bagels, only a few pieces of bread for the toaster and a waffle maker. Maybe 5 yogurt, all peach (yuck). I don't believe that the area had been wiped down with a clean cloth or sanitizer all morning. The manager was not there, of course. Why feel the need to be there when the hotel is completely booked? Why feel the need to train your employees to a higher standard? Or any standard at all? We had our family Christmas party there for years...... a few years ago,it was getting noticable that the service was just going downhill. Last year, the manager had double booked the party room, and only figured it out a few days before the party! So we were left with scrambling to get another place. Extremely unprofessional. Then, when checking out, same manager told me that we weren't a good fit. Because I called Wyndham and put in a complaint. She did not try to make it right, did not apologize for the abhorrent treatment, but brazenly blamed myself and my family for her and her staff's absence of service. DO NOT STAY HERE!!!!! Unless you like to have no towels, no hospitality, no motivation for great service. The ONLY bright spot was housekeeping. Those ladies I had contact with were helpful and nice and did their jobs amazingly well. How they handle the toxicity of the management and the rest of the employees...

We visited Merrill for the weekend to visit some friends. We made our reservations online and nothing was mentioned about a pet feel. We travel often and most hotels mention on their website if they have a pet fee and when they do it is normally 20 per night. Upon arrival, we were informed they had a 30 pet fee per night. Which added $60 to our total.

I did ask the morning clerk about this because the more I thought about it, the more annoyed I was that they didn't state the fee on their website and it was too late up on our arrival to go to another hotel. In response she stated "every hotel in the United States, even the world has a pet fee" not true honey! We travel all of the time and have found hotels that do not have pet fees. And to be honest, it's not even the pet fee that bothers me, it is the fact that it was not on the website when I made my reservation. ZERO mention of a pet fee. False advertising and dishonesty by omittance.

Breakfast is a good breakfast, one of the best I have had since COVID. But you better get down their soon. They do not keep it well stocked, I had to ask both days for more eggs because they were out at 8:30 and it takes 15 minutes to make it. Breakfast is 6-10.

I really wanted to rate the hotel at a 3 stars because of the pet fee issue but in all honesty, I just couldn't. The hotel itself is immaculate, our room was cleaned by Anna and she did an amazing job making sure our room was spotless upon arrival. Thank you, Anna.

The cleaning ladies stopped by on our first morning to see if we needed anything like towels, shampoo, etc. (shampoo and conditioner are terrible, but that is not their fault.)

The shower was spotless and had great shower pressure. It was amazing after a day on the ice.

The mattress in our room was a Serta mattress and was heavenly! Pillows could stand to be replaced, they are...

I booked a room here because I am a Diamond level member and Wyndham properties offer free suite upgrades if you are Diamond level. I have done this with (literally) over 100 stays in the last two years. As long as a suite is available, you are upgraded upon asking. There were some hot tub rooms available, so I asked. As I do every time I stay at Wyndham hotels - which is about a week's worth of nights every month since I travel for the business I own.

Michelle at the desk was very (very) kind, but had not been trained on how to do this (not her fault, she's awesome). She tried to work it out, then called Chevy (night manager?) and he insisted that in order to do that, I'd need to call Wyndham and have them change the reservation. This is categorically incorrect as, like I've said, I've done this dozens and dozens of times before and that's NOT how this works. He also stated that I "used up my points" on the room and couldn't get a nicer one. Also not how it works. At all. On the brochure and everywhere on the website it clearly states that you get the free upgrades even when using points to reserve a room (Go Free or Go Fast nights). He also wouldn't speak to me on the phone, he would only talk through Michelle. My only option then was to come back and speak to him at 11pm, then if I could explain to him how to do his job, move to a whole different room and finally be able to use the hot tub at maybe 11:30pm. No, thank you. Hard pass. I would have stayed somewhere else and certainly will do so next time.

I want to reiterate Michelle was very kind :) Oh, and the room is nice. But...