San Juan Inn and Trading Post, inc. — Hotel in Mexican Hat

Our one-night stay at the San Juan Inn in Mexican Hat, Utah was absolutely disgusting and completely unacceptable. From the moment we arrived, we felt like guest safety and basic cleanliness were clearly not a priority.||At 9:14 p.m., I got an email saying our room key would be left on the ground directly under the doorknob. Yes—on the floor, outside the room. I saw multiple keys sitting outside other doors too. Anyone could have picked one up and walked into a room. This is not just lazy—it’s a serious security risk.||To make it worse, their own website claims they provide 24-hour service, saying: “We have a night phone located on the wall outside the front desk that rings directly to the night manager who will be available to support late arrivals.” That’s a lie. Instead of using this system, they chose to leave keys literally on the ground, like this was some kind of back-alley motel with zero standards.||When we got into the room, we were immediately disgusted. There were flying bugs crawling all over everything—the bed, the bathroom, the floors, the windows. The bathroom window was absolutely swarming with insects, and because it doesn’t seal properly, bugs were getting in all night. I woke up to a sink full of bug bodies. ||As if that weren’t bad enough, the shampoo and conditioner were in cheap, home-style dispensers—the kind you can easily open and tamper with. Completely unsanitary and a huge health concern.||There was also no information anywhere about front desk hours, restaurant details, or even how to connect to Wi-Fi. It felt like the bare minimum had been done to legally rent the room out, and that’s it. No effort, no care, and clearly no respect for guests.||Now, to be fair, the view from the room was beautiful and the woman who checked us out in the morning was super sweet—one of the only bright spots. But when we returned later to visit the gift shop, we were shocked. An older woman working behind the front desk was openly insulting a disabled vendor she buys product from—right in front of us. It was wildly inappropriate and uncomfortable to witness.||And speaking of uncomfortable, the Native man working in the restaurant made us feel extremely uneasy. His attitude was off-putting, and the overall vibe was unwelcoming.||This place is clearly running on autopilot, cutting corners everywhere and allowing unprofessional, even inappropriate behavior to go unchecked. I wouldn’t stay here again if they paid me—and I’d seriously caution anyone considering it. The location may be scenic, but the operation behind...

Our one-night stay at the San Juan Inn in Mexican Hat, Utah was absolutely disgusting and completely unacceptable. From the moment we arrived, we felt like guest safety and basic cleanliness were clearly not a priority.

At 9:14 p.m., I got an email saying our room key would be left on the ground directly under the doorknob. Yes—on the floor, outside the room. I saw multiple keys sitting outside other doors too. Anyone could have picked one up and walked into a room. This is not just lazy—it’s a serious security risk.

To make it worse, their own website claims they provide 24-hour service, saying: “We have a night phone located on the wall outside the front desk that rings directly to the night manager who will be available to support late arrivals.” That’s a lie. Instead of using this system, they chose to leave keys literally on the ground, like this was some kind of back-alley motel with zero standards.

When we got into the room, we were immediately disgusted. There were flying bugs crawling all over everything—the bed, the bathroom, the floors, the windows. The bathroom window was absolutely swarming with insects, and because it doesn’t seal properly, bugs were getting in all night. I woke up to a sink full of bug bodies.

As if that weren’t bad enough, the shampoo and conditioner were in cheap, home-style dispensers—the kind you can easily open and tamper with. Completely unsanitary and a huge health concern.

There was also no information anywhere about front desk hours, restaurant details, or even how to connect to Wi-Fi. It felt like the bare minimum had been done to legally rent the room out, and that’s it. No effort, no care, and clearly no respect for guests.

Now, to be fair, the view from the room was beautiful and the woman who checked us out in the morning was super sweet—one of the only bright spots. But when we returned later to visit the gift shop, we were shocked. An older woman working behind the front desk was openly insulting a disabled vendor she buys product from—right in front of us. It was wildly inappropriate and uncomfortable to witness.

And speaking of uncomfortable, the Native man working in the restaurant made us feel extremely uneasy. His attitude was off-putting, and the overall vibe was unwelcoming.

This place is clearly running on autopilot, cutting corners everywhere and allowing unprofessional, even inappropriate behavior to go unchecked. I wouldn’t stay here again if they paid me—and I’d seriously caution anyone considering it. The location may be scenic, but the operation behind...

This is an older hotel in a great location alongside the river and adjacent to Monument Valley. I believe that some of the rooms are renovated as we were with three other couples and they stayed their room was nicer than ours. But also had negative comments about the beds or leaking showers.

Ours room was pretty old and worn out. Carpet had large wear marks. Fit and finish was old in the room. *I would ask for a renovated room if you choose to stay there. We had a king room (we paid more for) and it was really a below average room.

The AC unit is next to the bathroom on the far wall - so the bathroom was cold and it took a long time for the cool air to make it over towards the sleeping area making it quite warm for the first 2 hours.

Towels are old and completely worn out. A bath towel is about the size of a floor mat.

The view from the hotel is nice. You can sit out by the river or on an upper balcony. Better than the room actually.

The adjoining restaurant (which is not owned by the hotel) is mediocre at best. They were out of stock on many of the menu items. Broken deep fryer so nothing fried like French fries or onion rings either (even if they had them). Understaffed. Generally a so-so experience.

Everything worked in the room. And it was fine for one nights sleep. But I think if we went back to the area, we would pay more and stay somewhere else either in monument valley or further north.

I could not recommend this hotel based on our experience. But for a nights stay it may be...